HP Photosmart C4345 User Manual

							
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause:Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information, see:
“
Clean the print cartridges” on page 100
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
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Cause:The print cartridge was defective or not intended for use in this product.
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Replace the print cartridge
Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges  are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
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4.Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic ta pe has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab  (must be removed before installing)
3Ink nozzles under tape
5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts.
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Make sure you have the following materials available:
•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not  use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
For more information, see:
“
Clean the print cartridge contacts” on page 101
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
“
Print cartridge warranty information” on page 291
Cause: The print cartridge was damaged.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the print cartridge
•
Solution 2: Contact HP support for service
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Solution 1: Check the print cartridgeSolution: Check to make sure you are using the correct print cartridges for your
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
“
Replace the print cartridges” on page 93
Cause: The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical
support.
Cause: The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
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Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
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Troubleshooting
 
						

							
5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
NOTE: If the print cartridges are installed in the wrong slots and you cannot
remove them from the product, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: The indicated print cartridges were installed incorrectly.
Print cartridge problem
The message might indicate which cartridge is causing the problem. If so, try the following
solutions to resolv e the issue. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
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If the message does not indicate which cartridge is causing the problem, follow these
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1.Make sure the product is on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product. For a
list of compatible print cartridges, see the printed documentation that came with the
product.
4. Remove the black print cartridge from the slot on the right.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1Tri-color print cartridge
2Black print cartridge
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5.Close the print cartridge door.
6. Check to see if the e rror has been resolved.
• If the error has been resolved, then there is a problem with the black print cartridge.
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward
into the slot on the ri ght. Then push the print cartrid ge forward until it clicks into the
slot.
8. Remove the tri-color print cartri dge from the slot on the left.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
9. Close the print cartridge door.
10. Check to see if the e rror has been resolved.
• If the error has been resolved, then there is a problem with the tri-color print cartridge.
• If the error has not been resolved, then there is a problem with both print cartridges.
11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it
forward into the sl ot on the left. Then push the prin t cartridge forward until it clicks into
the slot.
12. Close the print cartridge door.
•
Solution 1: Remove and reinsert the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Replace the print cartridge
Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
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Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Errors 287
Troubleshooting