HP Photosmart C4345 User Manual

							
Solution 11: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
NOTE: If the product has an alignment message, you might be able to press the
button next to  OK to clear the message and resume faxing.
After you resolve any problems found, the  product can begin answering incoming fax
calls.
Cause: An error condition was preventing the product from receiving faxes and
Backup Fax Reception  was set to Off.
The product is having problems receiving a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Lower the fax speed
•
Solution 2: Check for error messages on the display
Solution 1: Lower the fax speed Solution: Set the Fax Speed  to Medium (14400)  or Slow (9600) , and then contact
the sender to have them resend the fax.
For more information, see:
“
Set the fax speed” on page 18
Cause: The Fax Speed  setting might have been set too fast.
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If this did not solve the issue, try the next solution.
Solution 2: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the display for information on the error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
NOTE: If the product has an alignment message, you might be able to press the
button next to  OK to clear the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax
calls.
Cause: An error condition was preventing the product from receiving faxes and
Backup Fax Reception  was set to Off.
The product is not answering incoming fax calls
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Check the Auto Answer setting
•
Solution 3: If you use a distintive ring serv ice, make sure the Distinctive Ring setting
matches the ring pattern for your fax number
•
Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring
setting is set to All Rings
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•Solution 5: Clear the memory of the product
•
Solution 6: Check for error messages on the display
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the  On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the  On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the Auto Answer setting
Solution: Depending on your office setup, you might be able to set the product to
answer incoming calls automatically. To find out what the recommended answer
mode is for your office setup, see the printed documentation that came with the
product.
If you must have  Auto Answer off, you will need to press  Scan/Fax and Start Fax
to receive a fax.
Cause: Auto Answer  was turned off, which means that the product would not
answer incoming calls. You must be available to respond in person to incoming fax
calls in order to receive faxes.
If this did not solve the issue, try the next solution.
Solution 3: If you use a distintive ring service, make sure the Distinctive Ring
setting matches the ring pa ttern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring  setting on the product is set to match. For example, if the phone
company has assigned your number a double ring pattern, make sure  Double
Rings  is selected as the  Distinctive Ring setting.
NOTE:The product cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the  Distinctive Ring
setting on the product is set to  All Rings.
For more information, see:
“
Change the answer ring pattern for distinctive ringing” on page 20
Cause: You had a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), and the  Distinctive Ring setting on
the product did not match.
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If this did not solve the issue, try the next solution.
Solution 4: If you do not use a distintive ring service, make sure the Distinctive
Ring setting is set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring  setting on the product is set to  All Rings.
Cause: The Distinctive Ring  setting was not set to  All Rings (and you were not
using a distinctive ring service).
If this did not solve the issue, try the next solution.
Solution 5: Clear the memory of the product
Solution: If Backup Fax Reception  is enabled and there is an error condition on
the product, the memory might become full of faxes that have not yet been printed
and the product will stop answering calls. If an error condition exists that is preventing
the product from printing faxes, review the display for information on the error
condition. Make sure:
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
•The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
Resolve any problems found. The product automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the product.
Cause: The memory of the product was full.
If this did not solve the issue, try the next solution.
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Solution 6: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
NOTE: If the product has an alignment message, you might be able to press the
button next to  OK to clear the message and resume faxing.
After you resolve any problems found, the  product can begin answering incoming fax
calls.
Cause: An error condition was preventing the product from receiving faxes and
Backup Fax Reception  was set to Off.
Pages of a fax I received are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load paper in the input tray
•
Solution 2: Check the sending fax machine for problems
Solution 1: Load paper in the input tray Solution: Make sure you have paper loaded correctly.
If you have  Backup Fax Reception  enabled, the product might have stored the fax
in memory upon reception. After you have correctly loaded the paper in the input tray,
the product automatically begins printing all the unprinted faxes from memory, in the
order they were received. If you do not have  Backup Fax Reception enabled, or if
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the fax was not stored in memory for some reason (for example, if the product was
out of memory), you will need to contact the sender and ask for the fax to be resent.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 33
Cause: The paper was not loaded correctly in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Check the sending fax machine for problems Solution: Check with the sender to find out how many pages were sent. The
sending fax machine might have failed to feed each page of the original.
Cause: The sending fax machine was having problems.
Faxes are received but do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
•
Solution 2: Check for error messages on the display
•
Solution 3: Make sure the print carriage is not stalled or blocked
Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solution: The product might have a paper jam or be out of paper. If you have
Backup Fax Reception  enabled, the product might have stored the fax in memory
upon reception. After clearing the paper jam or loading paper in the input tray, the
product automatically begins printing all the unprinted faxes from memory, in the order
they were received. If you do not have  Backup Fax Reception enabled, or if the fax
was not stored in memory for some reason (for example, if the product was out of
memory), ask the sender to resend the fax.
For more information, see:
•“
Clear paper jams” on page 120
•“
Load full-size paper or small-size photo paper” on page 33
Cause: The product had a paper jam or was out of paper.
If this did not solve the issue, try the next solution.
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Solution 2: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
NOTE: If the product has an alignment message, you might be able to press the
button next to  OK to clear the message and resume faxing.
After you resolve any problems found, the  product can begin answering incoming fax
calls.
Cause: An error condition was preventing the product from receiving faxes and
Backup Fax Reception  was set to Off.
Solution 3: Make sure the print carriage is not stalled or blocked
Solution: Turn the product off, remove any objects that are blocking the print
cartridge carriage (including any packing materials), and then turn the product on
again.
NOTE: If Backup Fax Reception  is enabled and you turn off the product, all
faxes stored in memory are deleted, including any unprinted faxes that you might
have received while the product was in an error condition. You will need to contact
the senders to ask them to resend any unprinted faxes. For a list of the faxes you
have received, print the  Fax Log. The Fax Log  is not deleted when the product
is turned off.
For more information, see:
“
Carriage stall” on page 268
Cause: The print cartridge carriage was stalled.
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Parts of a fax I received are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the sending fax machine for problems
•
Solution 2: Make sure paper is loaded in the input tray
Solution 1: Check the sending fax machine for problems Solution: Check with the sender to see if the sending fax machine is having
problems.
Cause: The sending fax machine had a problem.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded in the input tray Solution: Make sure you have paper loaded correctly.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 33
Cause: The paper-width guide was not positioned correctly.
If this did not solve the issue, try the next solution.
The fax I received is blank Solution: Check with the sender to see if the sending fax machine is having
problems.
Cause: The sending fax machine had a problem.
The computer to which I am connecting has only one phone port
Solution: This possible solution applies only in the countries/regions that receive a
2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi
Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
If your computer has only one phone port, you will need to purchase a parallel splitter
(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the
back.)
Figure 14-1 Example of a parallel splitter
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To set up the product on a shared fax/voice line with a computer dial-up modem
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the product.
2. Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product.
NOTE: If you do not use the supplied cord to connect from the telephone
wall jack to the product, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the product.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the product. Connect the other end of the phone cord to the parallel splitter on
the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6. If your modem software is set to receiv e faxes to your computer automatically,
turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the product will not be able to receive faxes.
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7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
Figure 14-2 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with  the product connected to the 1-LINE port
8.Now you need to decide how you want the product to answer calls, automatically
or manually:
• If you set up the product to answer calls  automatically, it answers all
incoming calls and receives faxes. The product will not be able to distinguish
between fax and voice calls in  this case; if you suspect the call is a voice call,
you will need to answer it before the product answers the call. To set up the
product to answer calls automatically, turn on the  Auto Answer setting.
• If you set up the product to answer faxes  manually, you must be available to
respond in person to incoming fax calls or the product cannot receive faxes.
To set up the product to answer calls manually, turn off the  Auto Answer
setting.
9. Run a fax test.
If you pick up the phone before the product answers the call and hear fax tones from
a sending fax machine, you will need to answer the fax call manually.
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