HP Photosmart C4345 User Manual

							
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
Make sure you used the phone cord supplied in the box with the product to connect
to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-
LINE on the back of the product and the other end to your telephone wall jack, as
shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the
product.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire
phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire
phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your
4-wire phone cord to the open port on the adapter and to the telephone wall jack. For
more information on using the 2-wire phone cord adapter, see the documentation that
came with it.
For more information on setting up the product, see the printed documentation that
came with the product.
Cause:The wrong phone cord was used to connect the product or the phone cord
was plugged into the wrong port.
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If this did not solve the issue, try the next solution.
Solution 4: Make sure other office equipment is connected correctlySolution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
Make sure you have correctly connected the product to the telephone wall jack, and
correctly connected any additional equipment and services that share the phone line
with the product.
Use the port labeled 1-LINE on the back of the product to connect to the telephone
wall jack. Use the 2-EXT port to connect to any other equipment, such as an
answering machine or a telephone, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone (optional)
For more information on setting up the product, see the printed documentation that
came with the product.
Cause: Other office equipment (such as an answering machine or a telephone) was
not set up properly with the product.
If this did not solve the issue, try the next solution.
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Solution 5: Try removing the splitterSolution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 6: Make sure the telephone wall jack works properly Solution: Try connecting a working telephone and phone cord to the telephone wall
jack you are using for the product and check for a dial tone. If you do not hear a dial
tone, call your  local telephone company for service.
Cause: The telephone wall jack was not working properly.
If this did not solve the issue, try the next solution.
Solution 7: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn  Error
Correction Mode  (ECM) off and contact your telephone company.
For more information, see:
“
Send a fax in Error Correction Mode” on page 82
Cause: The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
If this did not solve the issue, try the next solution.
Solution 8: Make sure extension phones or other equipment on the phone line are
not in use Solution: Make sure extension phones (phones on the same phone line, but not
connected to the product) or other equipment are not in use or off the hook. For
example, you cannot use the product for faxi ng if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
Cause: Other equipment that uses the same phone line as the product might have
been in use.
If this did not solve the issue, try the next solution.
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Solution 9: Make sure the product is connected to an analog phone lineSolution: Make sure you connect the product to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE: If you are unsure of the kind of phone line you have (analog or digital),
check with your service provider.
Cause: The product might have been connected to a telephone wall jack that was
set up for digital phones.
If this did not solve the issue, try the next solution.
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
Solution: If you use a DSL service, make sure that you have a DSL filter connected
or you will not be able to  fax successfully. The DSL serv ice sends out a digital signal
on the phone line that can interfere with the product, preventing the product from
sending and receiving faxes. The DSL filter removes the digital signal and allows the
product to communicate properly with the phone line.
To check if you already have a filter installed, listen to your phone line or dial tone. If
you hear noise or static on the line, you probably do not have a DSL filter installed,
or it is installed incorrectly. Obtain a DSL  filter from your DSL provider. If you already
have a DSL filter, make sure it is connected correctly.
Cause: The product shares the same phone line with a DSL service and a DSL filter
was not connected.
If this did not solve the issue, try the next solution.
Solution 11: If you use a DSL service, make sure the DSL modem is properly
grounded
Solution: If the DSL modem is not properly grounded, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cause faxing problems.
You can check the sound quality of the phone line by plugging a phone into the
telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem.
NOTE: For information on turning your DSL modem off, contact your DSL
provider for support.
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Completely remove power for at least 15 minutes, and then turn the DSL modem back
on.
Listen to the dial tone again.
•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE: You might notice static on the phone line again in the future. If the
product stops sending and receiving faxes, repeat this process.
• If the phone line is still noisy, contact your phone company.
Cause: The product shares the same phone line with a DSL service and the DSL
modem might not have been properly grounded.
If this did not solve the issue, try the next solution.
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port
designated for fax and phone use
Solution: Make sure the product is connected to the port that is designated for fax
and phone use. Also, make sure that the terminal adapter is set to the correct switch
type for your country/region, if possible.
NOTE: Some ISDN systems allow you to confi gure the ports for specific phone
equipment. For example, you might have assigned one port for telephone and
Group 3 fax and another port for multiple purposes. If you have problems when
connected to the fax/phone port of your ISDN converter, try using the port
designated for multiple purposes; it might be labeled multi-combi or something
similar.
For more information on how  to set up the product with a PBX phone system or ISDN
line, see the printed documentation that came with the product.
Cause: You were using either a PBX or an ISDN converter/terminal adapter.
If this did not solve the issue, try the next solution.
Solution 13: Check for and resolve any error messages Solution: Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the product will
not send or receive a fax until the error condition is resolved.
You can also check the status of the product by clicking  Status in the HP Solution
Center.
Cause: Another process caused an error in the product.
If this did not solve the issue, try the next solution.
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Solution 14: Lower the fax speedSolution: You might need to send and receive faxes at a slower rate. Try setting
the  Fax Speed  to Medium (14400)  or Slow (9600)  if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
For more information, see:
“
Set the fax speed” on page 18
Cause: The Fax Speed  setting was set too fast.
If this did not solve the issue, try the next solution.
Solution 15: If you are faxing  over the Internet using IP phone, resend the fax at a
later time
Solution: Try resending your fax at  a later time. Also, make sure your Internet
service provider supports faxing over the Internet.
If the problem persists, contact your Internet service provider.
Cause: You were faxing over the Internet using an IP phone, and there was a
problem with the transmission.
The product cannot send faxes, but can receive faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure you set up the product as described in the printed
documentation
•
Solution 2: Check the fax number
•
Solution 3: Dial the fax number more slowly
•
Solution 4: Check the receiving fax machine for problems
Solution 1: Make sure you set up the product as described in the printed
documentation Solution: Follow the instructions in your printed documentation to set up the
product properly for faxing, based on the  equipment and services you have on the
same phone line as the product. Then, run a fax test to check the status of the product
and to make sure you set it up properly.
The product prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
For more information, see:
•“
Test your fax setup” on page 25
•“
The fax test failed” on page 203
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Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Check the fax number Solution: Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a 9 prefix, depending on your phone
system.
If your phone line has a PBX system, make  sure you are dialing the number for an
outside line before dialing the fax number.
Cause: The number you entered when sending the fax was not in the proper format.
If this did not solve the issue, try the next solution.
Solution 3: Dial the fax number more slowly Solution: Insert some pauses in the number sequence to slow the dialing pace. For
example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, press the symbols button on the keypad (indicated by
an  asterisk ) until a dash ( -) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to prompts
as you dial.
For more information, see:
“
Send a fax using monitor dialing” on page 82
Cause: The product might have been dialing too fast or too soon.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipients phone line. You can also
ask the recipient to check the rece iving fax machine for any problems.
Cause: The receiving fax machine was having problems.
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The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Ensure that the receiving fax machine can receive a manual fax
•
Solution 2: Connect the telephone to the correct port
•
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
•
Solution 4: Lower the fax speed
Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution: Check with the recipient to see if  their fax machine can receive faxes
manually.
Cause: The recipients fax machine does not support manual faxing.
If this did not solve the issue, try the next solution.
Solution 2: Connect the telephone to the correct port
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
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To send a fax manually, the telephone must be connected directly to the port labeled
2-EXT on the product, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone
For more information on setting up the product with your telephone, see the printed
documentation that came with the product.
Cause:The telephone used to initiate the fax call was not connected directly to the
product or was not connected properly.
If this did not solve the issue, try the next solution.
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution: If you are sending a fax manually, make sure that you press  Scan/Fax
and  Start Fax  within three seconds of hearing the recipients fax tones, otherwise the
transmission might fail.
For more information, see:
“
Send a fax manually from a phone” on page 80
Cause: You did not press  Scan/Fax or Start Fax  within three seconds of hearing
fax tones.
If this did not solve the issue, try the next solution.
Solution 4: Lower the fax speed
Solution: Try setting the  Fax Speed to Medium (14400)  or Slow (9600) , and then
resend the fax.
For more information, see:
“
Set the fax speed” on page 18
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Cause:The Fax Speed  setting might have been set too fast.
Pages of a fax I sent are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the receiving fax machine for problems
•
Solution 2: Check the phone line for noise
Solution 1: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipients phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fa x machine was having problems.
Solution 2: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn  Error
Correction Mode  (ECM) off and contact your telephone company.
For more information, see:
“
Send a fax in Error Correction Mode” on page 82
Cause: The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
The quality of the fax I sent is poor
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the phone line for noise
•
Solution 2: Increase the fax resolution
•
Solution 3: Make sure the glass is clean
•
Solution 4: Check the receiving fax machine for problems
•
Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax
Solution 1: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
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