HP Photosmart C4345 User Manual

							
Parts of the original do not appear or are cut offSolution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit  can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
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Solution 2: Place the original correctly on the glassSolution: Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 89
•“
Clean the lid backing” on page 90
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use Resize to Fit to enlarge the photo
•
Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Solution 1: Use Resize to  Fit to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use  Resize to Fit .
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 72
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Cause:The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Resize to Fit to redu ce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the  Resize
to Fit  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 72
Cause: The original was larger than the paper in the input tray.
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the image
•
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
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Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies Solution: Use photo paper to make borderless copies.
For more information, see:
•“
Recommended papers for printing and copying” on page 30
•“
Load full-size paper or small-size photo paper” on page 33
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts Solution: Turn off the product and then turn it back on. Turn off the computer and
then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resources might have been low.
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Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on your computer
•
Solution 2: Connect your computer to the product with a standard USB cable
•
Solution 3: Install the HP Photosmart software
•
Solution 4: Start the HP Photosmart software
Solution 1: Turn on your computer Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Connect your computer to the product with a standard USB cable Solution: Connect your computer to the product with a standard USB cable.
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP  Photosmart software
Solution: Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
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If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the softwa re to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the  Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The  Text image type scans at 300 x 300
dpi, in black and white.
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If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the so ftware. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document settin gs were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
•
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•“
Clean the lid backing” on page 90
•“
Clean the glass” on page 89
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution: Select the correct OCR language in the software.
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NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the
Custom  installation options.
Cause: The scan document settings were not  set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the
language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables Solution: Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Fax troubleshooting
Use this section to solve the following fax problems:
•
The product is having problems sending and receiving faxes
•
The product cannot send faxes, but can receive faxes
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•The product is having problems sending a manual fax
•
Pages of a fax I sent are missing
•
The quality of the fax I sent is poor
•
Parts of a fax I sent are cut off
•
The fax I sent was blank when it was received
•
Fax transmission is slow
•
Fax tones are recorded on my answering machine
•
The product cannot receive faxes, but can send faxes
•
The product is having problems receiving a manual fax
•
The product is not answering incoming fax calls
•
Pages of a fax I received are missing
•
Faxes are received but do not print
•
Parts of a fax I received are cut off
•
The fax I received is blank
•
The computer to which I am connecting has only one phone port
•
I hear static on my telephone line since connecting the product
•
The fax test failed
•
I am having problems faxing over the Internet using IP phone
•
The fax log report shows an error
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure you set up the product as described in the printed
documentation
•
Solution 2: Turn on the product
•
Solution 3: Make sure you are using the correct type of phone cord
•
Solution 4: Make sure other office equipment is connected correctly
•
Solution 5: Try removing the splitter
•
Solution 6: Make sure the telephone wall jack works properly
•
Solution 7: Check the phone line for noise
•
Solution 8: Make sure extension phones or other equipment on the phone line are
not in use
•
Solution 9: Make sure the product is connected to an analog phone line
•
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
•
Solution 11: If you use a DSL service, make sure the DSL modem is properly
grounded
•
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port
designated for fax and phone use
•
Solution 13: Check for and resolve any error messages
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•Solution 14: Lower the fax speed
•
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a
later time
Solution 1: Make sure you set up the product as described in the printed
documentation Solution: Follow the instructions in your printed documentation to set up the
product properly for faxing, based on the  equipment and services you have on the
same phone line as the product. Then, run a fax test to check the status of the product
and to make sure you set it up properly.
The product prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
For more information, see:
•“
Test your fax setup” on page 25
•“
The fax test failed” on page 203
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Look at the display on the product. If the display is blank and the  On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the  On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using the correct type of phone cord
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
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