HP Photosmart C4345 User Manual

							
3.Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet, (with product name and software version number)
• HP Software update
• HP Share to web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Error occurred while communicating with the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Check the power cord and USB cable
•
Solution 3: Restart the computer
•
Solution 4: Uninstall and reinstall the product
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•Solution 5: Uninstall and reinstall the HP Photosmart Software
•
Solution 6: Contact HP support for service
Solution 1: Re set the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
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To check the USB connection
1.Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the  keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer rest arts, try to scan again.
Cause: The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
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Solution 3: Restart the computerSolution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the  Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click  Start, Printers and Faxes .
3. Right-click the product and select  Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
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7.Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
• HP Software update
• HP Share to web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
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Solution 1: Install the HP Photosmart SoftwareSolution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
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sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the product
•
File corrupted
Error reading or writing the file Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause: Some of the files on the inserted memory card were damaged.
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Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the memory card
•
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this  does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause: No photos were found on the memory card.
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
File format not supported
Solution: Open the file in another application, and save it in a format that the HP
software recognizes.
Cause: The HP software did not recognize or support the file format of the image
you are trying to open or save. If the file extension indicates it is a supported file type,
the file might be corrupted.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
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File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the memory card in the product
•
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file  system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Borderless printing error
•
Memory card error
•
Disconnected
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is not fully inserted
•
Card is damaged
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Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Close some applications or restart your computer
•
Solution 2: Empty the Re cycle Bin on your desktop
Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and viru s checkers. (If you turn off your virus
checker, remember to turn it back on afte r you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop.  You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“
Replace the print cartridges” on page 93
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory  card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
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