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HP Photosmart C4345 User Manual

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Page 191

Solution 11: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the...

Page 192

If this did not solve the issue, try the next solution.
Solution 2: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the display for information on the error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The...

Page 193

•Solution 5: Clear the memory of the product
•
Solution 6: Check for error messages on the display
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the  On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the  On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the...

Page 194

If this did not solve the issue, try the next solution.
Solution 4: If you do not use a distintive ring service, make sure the Distinctive
Ring setting is set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring  setting on the product is set to  All Rings.
Cause: The Distinctive Ring  setting was not set to  All Rings (and you were not
using a distinctive ring service).
If this did not solve the issue, try the next solution.
Solution 5: Clear the...

Page 195

Solution 6: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the...

Page 196

the fax was not stored in memory for some reason (for example, if the product was
out of memory), you will need to contact the sender and ask for the fax to be resent.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 33
Cause: The paper was not loaded correctly in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Check the sending fax machine for problems Solution: Check with the sender to find out how many pages were sent. The...

Page 197

Solution 2: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printing
faxes, review the di splay for information on the  error condition. Make sure:
• The product is on. Press the  On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the...

Page 198

Parts of a fax I received are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the sending fax machine for problems
•
Solution 2: Make sure paper is loaded in the input tray
Solution 1: Check the sending fax machine for problems Solution: Check with the sender to see if the sending fax...

Page 199

To set up the product on a shared fax/voice line with a computer dial-up modem
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the product.
2. Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product....

Page 200

7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
Figure 14-2 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with  the product connected to the 1-LINE port
8.Now you need to decide how you want the product to answer calls, automatically
or manually:
• If you set up the product to answer calls  automatically, it answers all
incoming calls...
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