HP Photosmart C4345 User Manual

Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The product is not responding
•
The product prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the product when...

Solution 2: Check the envelope typeSolution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software...

Solution 2: Load paper in the input traySolution: Load paper in the input tray.
For more information, see:
“
Load full-size paper or small-size photo paper” on page 33
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer Solution: Make sure you have selected the  correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically select ed when you...

Solution 6: Remove all cancelled print jobs from the queueSolution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and...

sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click  Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10:...

Solution 2: Print a previously saved version of the documentSolution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining...

TIP:You can set the product as the default printer to ensure that the printer is
automatically select ed when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the...

Solution 7: Clear the paper jamSolution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 120
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something....

Cause:The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the  On button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order....

Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software...