HP Photosmart C4345 User Manual

This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
Make sure you used the phone cord supplied in the box with the product to connect
to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-
LINE on the back of the product and the other end to your telephone wall jack, as
shown below.
1Telephone wall...

If this did not solve the issue, try the next solution.
Solution 4: Make sure other office equipment is connected correctlySolution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand,...

Solution 5: Try removing the splitterSolution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 6: Make sure the telephone wall jack works properly Solution: Try connecting a working telephone and phone cord to the...

Solution 9: Make sure the product is connected to an analog phone lineSolution: Make sure you connect the product to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE: If you are unsure of...

Completely remove power for at least 15 minutes, and then turn the DSL modem back
on.
Listen to the dial tone again.
•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE: You might notice static on the phone line again in the future. If the
product stops sending and receiving faxes, repeat this process.
• If the phone line is still noisy, contact your phone company.
Cause: The product shares the same phone line with a DSL service and the DSL
modem might not have been...

Solution 14: Lower the fax speedSolution: You might need to send and receive faxes at a slower rate. Try setting
the  Fax Speed  to Medium (14400)  or Slow (9600)  if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
For more information, see:
“
Set the fax speed” on page 18
Cause: The Fax Speed  setting was set too fast.
If this did not solve the issue, try the next solution.
Solution 15: If you are faxing  over the Internet...

Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Check the fax number Solution: Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a 9 prefix, depending on your phone
system.
If your phone line has a PBX system, make  sure you are dialing the number for an
outside line before dialing the fax number.
Cause: The number you entered when sending the fax was not in the...

The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Ensure that the receiving fax machine can receive a manual fax
•
Solution 2: Connect the telephone to the correct port
•
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
•
Solution...

To send a fax manually, the telephone must be connected directly to the port labeled
2-EXT on the product, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone
For more information on setting up the product with your telephone, see the printed
documentation that came with the product.
Cause:The telephone used to initiate the fax call was not connected directly to the
product or was not connected properly.
If this did not solve the issue, try the next...

Cause:The Fax Speed  setting might have been set too fast.
Pages of a fax I sent are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the receiving fax machine for problems
•
Solution 2: Check the phone line for noise
Solution 1: Check the receiving fax machine for problems Solution: Try...