HP Photosmart C4345 User Manual

The Dial Tone Detection test failedSolution:
•Other equipment, which uses the same phone line as the product, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the product from the phone line, and then run the
test again. If the  Dial Tone Detection Test  passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify...

•Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region settin g is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
• Make sure you connect the product to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it...

If this did not solve the issue, try the next solution.
Solution 3: Make sure the telephone company supports faxing over the InternetSolution: Check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.
Cause: Your telephone company did not support faxing over the Internet.
The fax log report shows an error
Solution: Review the following table for information on the error...

Error codeError definition
290There was a communication error with the
sending fax machine.
291The received fax could not be stored.
314-320There is a feature incompatibility with the
receiving fax machine.
321There was a communication error with the
receiving fax machine.
322-324Telephone line conditions were too poor to
send a fax.
(325-328 Error Correction Mode )
329-331The receiving fax machine indicated one or
more pages might not be readable.
332-337
(338-342  Error Correction Mode )
343The...

This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Product messages
The following is a list of product-related error messages:
•
Carriage jam
•
Mechanism error
•
Carriage blocked
•
Door open
•
Firmware revi sion mismatch
•
Memory is full
•
Scanner failure
•
Scan errors
•
Unable to print
•
Product might not be correctly installed
•
Product was not found
•
Product could not find...

If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the frontSolution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause: Paper was stuck in  the front rollers.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the print carriage can move...

4.Plug the power cord directly into a power outlet.
1Power connection
2Power cord and adaptor
3Power outlet
5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppresso rs, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If...

Solution 5: Print a self-test report
Solution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick...

3.Open the print cartridge door.
The print carriage should move to the far right side of the product.
4. Remove the print cartridges and keep them aside carefully.
5. Close the print cartridge door.
6. Disconnect the power cord from the product and wait for 60 seconds.
7. Reconnect the power cord to the product.
8. Turn on the product by pressing the  On button.
9. Open the print cartridge door.
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the...

Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam
•
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 120
Cause: The product had a paper...