HP Photosmart C4345 User Manual

handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1.On the Windows taskbar, click  Start, right-click  My Computer , and then click
Properties .
2. Click the  Hardware  tab, and then click  Device Manager.
3. Open  Universal Serial Bus Controllers  by clicking the plus sign (+) next to it.
4. Check if you have one of th e following chipsets listed:
• SIS 7001 USB host controller
•ALI chipsets
• NEC universal host...

8.Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
9.Turn on the product.
10. Print a self-test report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a self-test report.
11. Try to scan.
If the scan is succe ssful, other USB devices connected to the computer...

To print a self-test report
1.Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Start Copy Color button.
The product prints a self-test report, which  might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem...

Solution 12: Uninstall and then reinstall the softwareSolution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b . Press the  On button to turn off the product.
c . Disconnect the power cord from the back of the product.
d . Reconnect the power cord to the back of the product.
e . Press the  On button to turn on the product.
2....

3.Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSRs prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services...

c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d . After selecting the comp onents to remove,...

Solution 1: Print a test pageSolution: Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1. Depending upon y our operating system, do  one of the following:
• Windows Vista: On the  Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Right-click the icon for your product, and then click  Properties.
3....

Solution 3: Disconnect and reconnect the USB cableSolution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the...

Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify that the  product is set as the default printer
1. Depending upon y our operating system, do  one of the following:
• Windows Vista: On the  Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click...

Solution 5: Check if the printer is paused or offlineSolution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• W i n d o w s  V i s t a :  O n  t he Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Double-click the icon for your product to...