HP Photosmart C4345 User Manual

Follow the prompts on the display to continue.
Cause:The print carriage was blocked.
Door open
Solution: Close the print cartridge door.
Cause:The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is...

Scan errors
Review this section if you receive an error such as one of the following:
• An error occurred communicating with the scanning device.
• The scanning device could not be initialized.
• The scanning device could not be found.
• An internal e rror has occurred.
• The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see  “
Troubleshooting”
on page 109  for more...

5.Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident...

Cause:Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Verify if the Digital Imaging Monitor is running
Solution: Verify that the  Digital Imaging Monitor  is running.
To check that the Digital Imaging Monitor is running
1. Look for the  Digital Imaging Monitor...

Solution 5: Check the power supplySolution: Check the power supply.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power...

Solution 6: Check the USB connection between the product and the computerSolution: Check the USB connection between the product and the computer.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the...

Cause:The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make...

Solution 8: Disable the Lexbces serviceSolution: Check if the  Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the  Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1.Log into Windows as an Administrator.
2. Press the  Ctrl + Alt  + Delete  to open the  Task Manager .
3....

g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h . Click  Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the  HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler  Registry key.
Details of the Registry key appears on the pane to the right.
b . Check the  DependOnService  data string (in the pane on the right) to see if
lexbces  is listed in the  Data column.
c . If the...

Solution 9: Run the Scan Diagnostic UtilitySolution: Download and run the  Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: 
www.hp.com  and click Software and driver downloads .
2. Select  Download drivers and software (and firmware) .
3. Type your product name and model number in the field provided, and then press
Enter .
4. Select the operat ing system of your comp uter where the HP software is installed.
5. Go to the...