HP Photosmart C4345 User Manual

Solution 1: Remove all but one memory cardSolution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinse rt it correctly. The label of the
memory card faces up and should be...

Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory  card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The...

If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:The card was inserted backwards or upside down.
Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product...

Paper upside downSolution: Load paper in the input tray print side down.
Cause: Paper in the input tray was upside down.
Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause: Paper in the input tray was in landscape orientation.
Cannot load paper from input tray
Solution: If the product is out of paper or t here are only a few sheets remaining,
load more paper in the input tray. If there is...

Solution 1: Replace the rear doorSolution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 32
Cause: The paper was not loaded correctly.
If this did not...

Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause:The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• Lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or...

Paper jam or misfeedSolution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the...

•Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
•“
Set the paper type for printing” on page 43
•“
Set the paper size” on page 42
Cause: The print setting for the print job did not match the paper type or size loaded
in the product.
Wrong paper width
Solution: Change the...

Cause:The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Connect the product to the computer
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the...

Cause:The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch  on a power strip or by using a wall switch,
the product might be damaged.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•...