HP Photosmart C4345 User Manual

5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
Make...

NOTE:During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Cause: One or both of the print cartridges were having a problem.
Previously used genuine HP cartridge installed
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the display to continue.
HP recommends that you have an new print cartridge available, to avoid printing...

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290 Troubleshooting
Troubleshooting
 

15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Print cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the product for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that came...

• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be  included with the HP All-in-One. If you experience
problems with any of those programs, you will re ceive the best technical assistance by calling...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•Model number (located on the label on the front of the product)
• Serial number (located on...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 295 .
HP Korea customer support
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294 HP warranty and support
HP warranty and support
 

Prepare the product for shipment
If after contacting HP support or returning to the point of purchase you are requested to send the
product in for service, make sure you remove and keep the following items before returning your
product:
• The print cartridges
• The power cord, USB cable, and any other cable connected to the HP All-in-One
• Any paper loaded in the input tray
• Any originals loaded in the HP All-in-One
To remove print cartridges before shipment
1. Turn on the product and wait until the...

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage c aused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping l abel on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for servic e personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty...

16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the...