HP Photosmart C4345 User Manual

Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Carriage stall
•
Need alignment or alignment failed
•
Print cartridges in correctly installed
•
Non-HP cartridges installed
•
Printing in ink-backup mode
•
Print cartridge is missing, incorrectly installed, or not intended for your product
•
Print cartridges missing or not detected
•
Incompatible print cartridges
•
Print cartridge is not intended for use in this product
•
Print cartridges in wrong slot
•...

Solution 1: Clear the paper jam from the rear doorSolution: Clear the paper jam from the rear door.
For more information, see:
“
Clear paper jams” on page 120
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not...

Solution 4: Verify that the product is properly connected to a power sourceSolution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the...

If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
For more information, see:
“
Print a self-test report” on page 90
Cause: The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Re set the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and  then press the On button to turn on the...

The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous...

Solution 2: Make sure the protective tape is removed from the print cartridgesSolution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Remove...

If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For...

Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far...

5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
Non-HP cartridges installed
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges....

removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause:When the product detected that only one print cartridge is installed, ink-
backup mode is initiated. This printing mode lets you print with a single print cartridge,
but it slows the product and affects the quality of printouts....