HP Photosmart C4345 User Manual

due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode  (ECM) off and contact your telephone company.
For more information, see:
“
Send a fax in Error Correction Mode” on page 82
Cause: The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause  faxing problems.
If this did not solve the issue, try the next solution.
Solution 2: Increase the fax...

Solution 5: Use the Lighter/Darker setting to darken the original when sending the
faxSolution: Make a copy to check the quality of the printout. If the printout is too light,
you can darken it by adjusting the  Lighter/Darker setting when sending the fax.
For more information, see:
“
Change the Lighter/Darker setting” on page 24
Cause: The Lighter/Darker  setting might have been set too light. If you were
sending a faded, washed out, or handwritten fax, or a document with a watermark
(such as a red...

If this did not solve the issue, try the next solution.
Solution 2: Lower the fax resolutionSolution: For faster transmission, use  Standard resolution. This setting provides
the fastest possible transmission with the lowest quality of fax. The default resolution
is  Fine , which can take longer to send.
For more information, see:
“
Change the fax resolution” on page 23
Cause: The document contained a lot of graphics or had very fine detail.
If this did not solve the issue, try the next solution....

Fax tones are recorded on my answering machine
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure the answering machine is connected to the correct port
•
Solution 2: Set up the product to answer faxes automatically
Solution 1: Make sure the answering machine is connected to the correct port...

both devices will answer the call and fax tones will be recorded on the answering
machine.
Set your answering machine to a low number of rings and the product to answer in
the maximum number of rings supported. (The maximum number of rings varies by
country/region.) In this setup, the answering machine will answer the call and the
product will monitor the line. If the product detects fax tones, the product will receive
the fax. If the call is a voice call, the answering machine will record the incoming...

•Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting
matches the ring pattern for your fax number
•
Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring
setting is set to All Rings
•
Solution 9: Make sure other equipment on the phone line is not reducing the fax signal
•
Solution 10: Clear the memory of the product
•
Solution 11: Check for error messages on the display
Solution 1: Make sure you set up the product as described in the...

Cause:You subscribed to a voice mail service at the same phone number you used
for fax calls.
If this did not solve the issue, try the next solution.
Solution 4: If you have a computer dial-up modem on the same phone line as the
product, make sure the modem so ftware is not intercepting the fax
Solution: If you have a computer dial-up modem on the same phone line as the
product, check to make sure  that the software that came with your modem is not set
to receive faxes automa tically. Modems that are...

Solution 6: If you have an answering machine on the same phone line as the
product, make sure it is connected to the correct portSolution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan,...

For more information on setting up the product, see the printed documentation that
came with the product.
For more information, see:
“
Choose the recommended answer setting for your setup” on page 19
Cause: The answering machine was not set up properly with the product.
If this did not solve the issue, try the next solution.
Solution 7: If you use a distintive ring service, make sure the Distinctive Ring
setting matches the ring pa ttern for your fax number
Solution: If you have a special ring pattern...

port switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect  extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension cables, try removing them and connecting
the product directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except
the product from the phone line, and then try to...