HP Photosmart C4345 User Manual

Parts of the original do not appear or are cut offSolution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan,...

Solution 2: Place the original correctly on the glassSolution: Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and...

Cause:The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Resize to Fit to redu ce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the  Resize
to Fit  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit...

Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution....

Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on your computer
•
Solution 2: Connect your computer to the product with a standard USB cable
•
Solution 3: Install the HP Photosmart software
•
Solution 4: Start the HP Photosmart software
Solution 1: Turn on your computer Solution: Turn on...

If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping...

If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the so ftware. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text...

NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the
Custom  installation options.
Cause: The scan document settings were not  set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the...

•The product is having problems sending a manual fax
•
Pages of a fax I sent are missing
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The quality of the fax I sent is poor
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Parts of a fax I sent are cut off
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The fax I sent was blank when it was received
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Fax transmission is slow
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Fax tones are recorded on my answering machine
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The product cannot receive faxes, but can send faxes
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The product is having problems receiving a manual fax
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The product is not answering incoming fax calls
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Pages of a fax I received are missing
•
Faxes are...

•Solution 14: Lower the fax speed
•
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a
later time
Solution 1: Make sure you set up the product as described in the printed
documentation Solution: Follow the instructions in your printed documentation to set up the
product properly for faxing, based on the  equipment and services you have on the
same phone line as the product. Then, run a fax test to check the status of the product
and to make sure you set it up properly....