HP P3015 Service Manual
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Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0 Manufacturers Name:Hewlett-Packard Company Manufacturers Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P3010 series Including: CE530A - Optional 500-sheet tray Regulatory Model Number 2): BOISB-0804-00 Product Options: ALL Print Cartridges: CE255A /CE255X conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001 EMC: CISPR22:2005 / EN 55022:2006 - Class B 1) EN 61000-3-2:2006 EN 61000-3-3:1995 +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003 Supplementary Information: The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may n ot cause harmful interference, and (2) this device must accept any interferenc e received, including interference that may cause undesired operat ion. 1) The product was tested in a typical configurati on with Hewlett-Packard Personal Computer Systems. 2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the mar keting name or the product number(s). Boise, Idaho , USA May 30, 2009 For regulatory topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone: 208-396-6000) ENWW Declaration of conformity 317
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING!Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) Power cord statement (Japan) EMC statement (Korea) 318 Appendix C Regulatory information ENWW
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015, P3015d, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet P3015, P3015d, P3015dn, P3015x - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. ENWW Safety statements 319
Substances Table (China) 320 Appendix C Regulatory informationENWW
Index A accessoriesordering 268 acoustic specifications 308 address, TCP/IPv6 189 after service checklist 48 AppleTalk settings 190 B batteries included 315 black page, problem-solving 253 blank page problem-solving 247 blank pages troubleshooting 257 blurred print, problem- solving 254 both sides, printing on Show Me How menu 174 C cables USB, troubleshooting 257 Canadian DOC regulations 318 cartridge memory tag 32 ordering 268 part number 268 removing 52 cartridge-door assembly removing 71 cartridges recycling 313 warranty 299 cassette Tray 2, removing 54 Tray 3, removing 54 Tray 4, removing 54 cautions iii characters, misformed 251 checklists after service 48 preservice 48 circuit diagram 170 cold reset 262 configuration page, printing 176 Configure device menu 178 control panel cleaning page, printing 172 default settings, restoring 262 messages, types of 197 removing 74 control-panel menus accessing 174 Configure device 178 Diagnostics 194 EIO Jetdirect menu 187 Embedded Jetdirect 187 I/O (input/output) 187 Information 176 Manage supplies 177 opening 174 Paper handling 177 PCL sub-menu 179 Print quality 180 Printing 178 Resets 194 Retrieve job 175 Service 259 Show Me How 174 System setup 183 conventions, document iii covers cartridge-door assembly,removing 71 DIMM, removing 57 formatter, removing 60 front right, removing 76 left, removing 66 lower-right and bracket, removing 80 multipurpose tray cover, removing 69 right, removing 76 right-rear, removing 68 top cover, removing 84 top-right, removing 73 tray 1 cover, removing 69 creased paper, problem- solving 252 crooked pages 251 curled paper, problem- solving 252 customer support online 303 repacking product 304 service information form 305 D date code, service ID 261 declaration of conformity 317 default settings, restoring cold reset 262 demonstration page, printing 176 density problem-solving 247 developing stage 29 DHCP settings 188 diagnostics engine 134 networks 191 skip disk-load 260 Diagnostics menu 194 dimensions, product 308 DIMM removing 57 DIMM cover removing 57 ENWW Index 321
diskinitialization 260 disposal, end-of-life 315 DLC/LLC settings 190 DNS settings IPV4 189 IPV6 189 document conventions iii doors rear assembly, removing 62 dots, problem-solving 248, 253 double-sided printing Show Me How menu 174 dropouts, problem-solving 249 drum cleaning stage 31 duplex media-feed assembly removing 104 duplexer Show Me How menu 174 E ECU removing 110 EIO Jetdirect menu 187 EIO cards settings 187 electrical specifications 308 electrostatic discharge (ESD) 46 Embedded Jetdirect menu 187 end-of-life disposal 315 energy specifications 308 engine test 134 engine-control system 6 envelopes jams 245 wrinkled, problem-solving 252 environment for product specifications 309 environmental stewardship program 313 error messages event log, listed numerically 217 types of 197 ESD (electrostatic discharge) 46 European Union, waste disposal 315 event log messages, listednumerically 217 print 215 sample 216 view 215 F fan sub, removing 118 file directory, printing 176 Finnish laser safety statement 319 firmware, upgrading 263 font list, printing PCL 177 PS 177 formatter ordering 269 part number 269 service ID 261 formatter cover removing 60 formatter lights 133 formatter PCA removing 60 front-right cover, removing 76 fuser removing 100 fuser motor, removing 117 fusing stage 30 G gray background, problem- solving 250 H hard disk initialization 260 heartbeat LED 133 help, Show Me How menu 174 HP Customer Care 303 HP Jetdirect print server firmware updates 266 lights 133 HP Web Jetadmin firmware updates 265 humidity specifications 309 I I/O (input/output) menu 187 image defects, problem- solving 247 image repetition, problem- solving 254 Information menu 176 initializing hard disk 260 input trays configuring 177 IP address default 188 IPv4 settings 188 IPv6 settings 189 IPX/SPX settings 190 J jams common causes of 219 envelopes 245 preve nting 240 recovery 241 Show Me How menu 174 Japanese VCCI statement 318 Jetadmin firmware updates 265 Jetdirect print server firmware updates 266 lights 133 K Korean EMC statement 318 L laser beam exposure stage 28 laser safety statements 318, 319 laser/scanner operations 24 removing 107 left cover removing 66 license, software 300 light print problem-solving 247 lights formatter 133 lines horizontal, problem- solving 249, 253 lines vertical, problem- solving 252 lines, problem-solving 249, 253 link speed settings 193 loading Show Me How menu 174 322 Index ENWW
locationassemblies (base product) 272 covers 274 internal assemblies 276 optional trays or accessories (base product) 273 log of events messages, listednumerically 217 loose toner, problem-solving 250 lower-right cover and bracket, removing 80 M Macintosh support 303 Manage supplies menu 177 material restrictions 315 Material Safety Data Sheet (MSDS) 316 media Show Me How menu 174 memory DIMM, removing 57 NVRAM initialization 260 ordering 269 part numbers 269 print cartridge 32 menu map, printing 176 menus, control panel default settings, restoring 262 menus, control-panel accessing 174 Configure device 178 Diagnostics 194 EIO Jetdirect menu 187 Embedded Jetdirect 187 I/O (input/output) 187 Information 176 Manage supplies 177 Paper handling 177 PCL sub-menu 179 Print quality 180 Printing 178 Resets 194 Retrieve job 175 Service 259 Show Me How 174 System setup 183 mercury-free product 315 messages event log, listednumerically 217 types of 197 misformed characters, problem- solving 251 multipurpose tray cover removing 69 N networks diagnostics 191 link speed settings 193 protocols 187 security 187 settings 187 noise specifications 308 notes iii NVRAM initialization 260 O online support 303 operating environment specifications 309 operations engine-control system 6 laser/scanner 24 print cartridge memory 32 ordering 500-sheet tray 269 formatter 269 memory 269 print cartridge 268 product documents 268 supplies and accessories 268 whole-unit replacement 270 P packaging product 304 pages blank 257 not printing 257 printing slowly 257 paper curled 252 Show Me How menu 174 skewed 251 wrinkled 252 Paper handling menu 177 part number 500-sheet tray 269 formatter 269 memory 269 print cartridge 268 whole-unit replacement 270 parts 500-sheet input tray 288 assemblies (baseproduct) 272 covers 274 internal assemblies 276 optional trays or accessories (base product) 273 PCL font list, printing 177 PCL sub-menu 179 physical specifications 308 post-service tests 48 power specifications 308 preservice checklist 48 primary charging stage 28 print cartridge memory tag 32 ordering 268 part number 268 removing 52 print cartridges recycling 313 war r anty 299 print quality black page 253 blurred 254 dropouts 249 gray background 250 horizontal lines 249 image defects 247 light print 247 lines 249 loose toner 250 misformed characters 251 repeating defects 251 repetitive images 254 scattered lines 253 smeared toner 250 specks 248 tire tracks 253 white horizontal lines 253 white lines vertical 252 white spots 253 Print quality menu 180 ENWW Index 323
print-quality test 48 printingtroubleshooting 257 Printing menu 178 problem-solving black page 253 blank page 247 blurred print 254 checklist 128 curled paper 252 dropouts 249 event-log messages, numericallist 217 gray background 250 image defects 247 light print 247 lines 249 lines horizontal 249, 253 lines vertical 252 messages, types of 197 networks 191 repeating defects 251 repetitive images 254 scattered lines 253 Show Me How menu 174 skewed pages 251 smeared toner 250 specks 248 text quality 251, 254 tire tracks 253 white spots 253 wrinkled paper 252 product settings configuring 178 protocols, network 187 proxy server settings 190 PS font list, printing 177 R rear-door assembly removing 62 recycling HP printing supplies returns andenvironmental program 314 registration assembly removing 102 remote firmware update (RFU) 263 removing parts cautions for 46 checklists 48 print cartridge 52 service approach 48 sub cover 52 tray cassette 54 repacking product 304 repair approach 48 repeating defects, problem- solving 251, 254 replacing parts cautions for 46 service approach 48 reset, cold 262 Resets menu 194 Retrieve job menu 175 right cover, removing 76 right-rear cover, removing 68 S safety statements 318, 319 screwdrivers, required 46 screws replacing 46 types of 47 security settings 187 sensor tests, manual duplex sensor (C) 142 face up detect sensor (H) 147 FD tray full sensor (G) 146 fuser output sensor (B) 141 paper width sensor 1 (D) 143 rear cover open sensor(I) 149 top cover open sensor (I) 148 TOP sensor (A) 140 Tray 1 paper sensor (K) 150 Tray 2 detect sensor (M) 152 Tray 2 paper sensor (L) 151 Tray 3 detect sensor (O) 154 Tray 3 feed sensor (E) 144 Tray 3 paper sensor (N) 153 Tray 4 detect sensor (Q) 156 Tray 4 feed sensor (F) 145 Tray 4 paper sensor (P) 155 separation stage 30 service approach 48 information form 305 repacking product 304 service ID 261 Service menu 259 settings cold reset 262 configuring 178 NVRAM initialization 260 shipping product 304 Show Me How menu 174 skewed pages 251 skip disk-load 260 Sleep mode power specifications 308 smeared toner, problem- solving 250 software software license agreement 300 solving direct-connect problems 258 network problems 258 specifications acoustic 308 el ectrical 308 operating environment 309 physical 308 specks, problem-solving 248, 253 spots, problem-solving 248, 253 static precautions 46 status messages, types of 197 sub cover removing 52 supplies managing 177 ordering 268 recycling 313 supplies status page, printing 176 supply messages configuring 177 support online 303 repacking product 304 service information form 305 System setup menu 183 324 Index ENWW
T TCP/IP settings187 technical support online 303 repacking product 304 service information form 305 temperature specifications 309 tests engine 134 networks 191 post-service 48 print-quality 48 sensor 137 skip disk-load 260 text, problem-solving blurred 254 misformed characters 251 tips iii tire tracks, problem-solving 253 toner output quality, problem-solving 250 toner cartridges. See print cartridges tools, required 46 top cover, removing 84 top-right cover, removing 73 transfer stage 30 tray 1 cover removing 69 Tray 3 physical specifications 308 Tray 4 physical specifications 308 trays removing 54 Show Me How menu 174 trays, input configuring 177 troubleshooting blank pages 257 direct-connect problems 258 duplexing 246 engine test 134 network problems 258 pages not printing 257 pages printing slowly 257 paper handling problems 242 service approach 48 transparencies 244 USB cables 257 two-sided printing Show Me How menu 174 U upgrading firmware 263 usage page, printing 176 USB port troubleshooting 257 V voltage specifications 308 W warnings iii warranty customer self repair 302 license 300 print cartridges 299 product 298 service ID 261 wavy paper, problem-solving 252 Web Jetadmin firmware updates 265 Web sites customer support 303 Macintosh customersupport 303 Material Safety Data Sheet (MSDS) 316 weight, product 308 white horizontal lines or spots, problem-solving 253 white vertical lines or spots, problem-solving 252 wiring diagram 170 wrinkled paper, problem- solving 252 ENWW Index 325