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HP P3015 Service Manual

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    							A Service and support
    ●Hewlett-Packard limited warranty statement
    ●
    HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement
    ●
    End User License Agreement
    ●
    Customer self-repair warranty service
    ●
    Customer support
    ●
    Repack the product
    ●
    Service information form
    ENWW 297 
    						
    							Hewlett-Packard limited warranty statement
    HP PRODUCTDURATION OF LIMITED WARRANTY
    HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty
    HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
    in materials and workmanship after the date of purchase, for the period specified above. If HP receives
    notice of such defects during the warranty period, HP will, at its option, either repair or replace products
    which prove to be defective. Replacement products may be either new or equivalent in performance to
    new.
    HP warrants to you that HP software will not fail to execute its programming instructions after the date
    of purchase, for the period specified above, due to defects in material and workmanship when properly
    installed and used. If HP receives notice of such defects during the warranty period, HP will replace
    software which does not execute its programming instructions due to such defects.
    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
    within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
    to a refund of the purchase price upon prompt return of the product.
    HP products may contain remanufactured parts equivalent to new in performance or may have been
    subject to incidental use.
    Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
    (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
    (d) operation outside of the published environmental specifications for the product, or (e) improper site
    preparation or maintenance.
    TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
    NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
    IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
    MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
    Some countries/regions, states or provinces do not allow limitations on the duration of an implied
    warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
    legal rights and you might also have other rights that vary from country/region to country/region, state
    to state, or province to province.
    HPs limited warranty is valid in any country/region or locality where HP has a support presence for this
    product and where HP has marketed this product. The level of warranty service you receive may vary
    according to local standards. HP will not alter form, fit or function of the product to make it operate in a
    country/region for which it was never intended to function for legal or regulatory reasons.
    TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
    ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
    WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
    INCIDENTAL, CONSEQUENTIAL (I NCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
    WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
    provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
    limitation or exclusion may not apply to you.
    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
    LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
    THE MANDATORY STATUTORY RIGHTS APPLICABLE  TO THE SALE OF THIS PRODUCT TO YOU.
    298 Appendix A   Service and support ENWW 
    						
    							HPs Premium Protection Warranty: LaserJet print
    cartridge limited warranty statement
    This HP product is warranted to be free from defects in materials and workmanship.
    This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
    tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
    operation outside of the published environmental specifications for the printer product or (c) exhibit wear
    from ordinary use.
    To obtain warranty service, please return the product to place of purchase (with a written description of
    the problem and print samples) or contact HP customer support. At HPs option, HP will either replace
    products that prove to be defective or refund your purchase price.
    TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
    OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
    IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
    MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
    TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
    LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
    DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
    LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
    THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
    ENWW HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement 299 
    						
    							End User License Agreement
    PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
    Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
    (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
    EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
    the Software, including a license agreement in online documentation. The term “Software” may include
    (i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
    documentation (collectively “User Documentation”).
    RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
    ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
    OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
    NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
    SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
    RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
    REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
    AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
    PRODUCT.
    1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
    (“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
    License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
    corresponding Third Party License. Generally, the Third Party License is located in a file such as
    license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
    Licenses include licenses that provide for the availability of source code (such as the GNU General
    Public License) and the corresponding source code is not included with the Software, then check the
    product support pages of HP’s website (hp.com) to learn how to obtain such source code.
    2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
    conditions of this EULA:
    a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
    storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
    HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
    by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
    firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
    restrictions on Use may appear in the User Documentation. You may not separate component parts of
    the HP Software for Use. You do not have the right to distribute the HP Software.
    b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
    provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
    up purposes.
    3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
    “Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
    Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
    HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
    case of a conflict between this EULA and such other terms, the other terms will prevail.
    4. TRANSFER.
    a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
    HP Software to another end user. Any transfer will include all component parts, media, User
    Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
    indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
    300 Appendix A   Service and support ENWW 
    						
    							Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
    terminated.
    b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
    timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
    as expressly provided in this EULA.
    5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
    owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
    patent, and trademark laws. You will not remove any product identification, copyright notice, or
    proprietary restriction from the Software.
    6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
    disassemble the HP Software, except and only to the extent that the right to do so is allowed under
    applicable law.
    7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
    provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
    services related to the Software or the HP Product. All such information will be subject to HP’s privacy
    policy. HP will not use such information in a form that personally identifies you except to the extent
    necessary to enhance your Use or provide support services.
    8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
    HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
    greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
    PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
    ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
    DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
    OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
    SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
    DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
    or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
    the above limitation or exclusion may not apply to you.
    9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
    12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
    Technical Data for Commercial Items are licensed under the applicable HP commercial license
    agreement.
    10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
    applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
    any restrictions on nuclear, chemical, or biological weapons proliferation.
    11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
    in this EULA.
    (c) 2007 Hewlett-Packard Development Company, L.P.
    Rev. 11/06
    ENWW End User License Agreement 301 
    						
    							Customer self-repair warranty service
    HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
    allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
    identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
    you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
    mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
    of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
    Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
    additional charge under the type of warranty service designated for your product.
    Based on availability and where geography permits, CSR parts will be shipped for next business day
    delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
    permits. If assistance is required, you can call the HP Technical Support Center and a technician will
    help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
    a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
    you must ship the defective part back to HP within a defined period of time, normally five (5) business
    days. The defective part must be returned with the associated documentation in the provided shipping
    material. Failure to return the defective part may result in HP billing you for the replacement. With a
    customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
    be used.
    302 Appendix A   Service and support ENWW 
    						
    							Customer support
    Get telephone support, free during your warranty period, for
    your country/region
    Have the product name, serial number, date of purchase, and
    problem description ready.Country/region phone numbers are on the flyer that was in the
    box with your product or at www.hp.com/support/.
    Get 24-hour Internet supportwww.hp.com/support/ljp3010series
    Get support for products used with a Macintosh computerwww.hp.com/go/macosx
    Download software utilities, drivers, and electronic informationwww.hp.com/go/ljp3010series_software
    Order additional HP service or maintenance agreementswww.hp.com/go/carepack
    ENWW Customer support 303 
    						
    							Repack the product
    If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
    steps to repack the product before shipping it.
    CAUTION:Shipping damage as a result of inadequate packing is the customer’s responsibility.
    1.Remove and retain any DIMMs cards that you have purchased and installed in the product.
    CAUTION: Static electricity can damage electronic parts. When handling DIMMs, either wear an
    antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch
    bare metal on the product. To remove the DIMMs, see 
    DIMM cover and DIMM on page 57.
    2. Remove and retain the print cartridge.
    CAUTION: It is extremely important  to remove the print cartridge before shipping the product. A
    print cartridge that remains in the product during shipping can leak and cover the product engine
    and other parts with toner.
    To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
    in its original packing material or so that it is not exposed to light.
    3. Remove and retain the power cable, interface cable, and optional accessories, such as an EIO
    card.
    4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
    print correctly.
    5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
    packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
    304 Appendix A   Service and support ENWW 
    						
    							Service information form
    WHO IS RETURNING THE EQUIPMENT?Date:
    Person to contact:Phone:
    Alternate contact:Phone:
    Return shipping address:
     
     Special shipping instructions:
    WHAT ARE YOU SENDING?
    Model name:
    Model number:Serial number:
    Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
    the repair.
    HAVE YOU REMOVED THE PRINT CARTRIDGES?
    You must remove them before shipping the printer,  unless a mechanical problem prevents you from doing so.
    [  ] Yes.
    [  ] No, I cannot remove them.
    WHAT NEEDS TO BE DONE?  (Attach a separate sheet if necessary.)
    1. Describe the conditions of the failure. (What was the failur e? What were you doing when the failure occurred? What software  were you
    running? Is the failure repeatable?)
     
    2. If the failure is intermittent, how much time elapses between failures?
    3. If the unit connected to any of the following, give the manufacturer and model number.
    Personal computer:
    Modem:Network:
    4. Additional comments:
     
    HOW WILL YOU PAY FOR THE REPAIR?
    [  ] Under warranty
    Purchase/received date:
    (Attach proof of purchase or receiving document with original received date.)
    [  ] Maintenance contract number:
    [  ] Purchase order number:
    Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for
    service.  If standard repair prices do not apply, a minimum purchase order  is required. Standard repair prices can be obtained by contac ting
    an HP-authorized repair center.
    Authorized signature:
    Phone:
    Billing address:
     
     Special billing instructions:
    ENWW Service information form 305 
    						
    							306 Appendix A   Service and supportENWW 
    						
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