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HP P3015 Service Manual

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    							4.Close the duplex pan.
5.Reinsert Tray 2.
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6.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
ENWW Clear jams 227
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    							7.Remove any jammed paper.
8.Press the cartridge-door-release button, and open the cartridge door.
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9.Close the rear door.
228 Chapter 3   Solve problems ENWW
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    							10.Remove the print cartridge.
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3
11.Remove any jammed paper.
12.Reinsert the print cartridge.
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1
3
ENWW Clear jams 229
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    							13.Close the cartridge door.
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230 Chapter 3   Solve problems ENWW
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    							Clear jams from the output areas
Clear jams from the rear door and the fuser area
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear .
1.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
2. Remove any jammed paper.
ENWW Clear jams 231
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    							3.Press the cartridge-door-release button, and open the cartridge door.
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4.Close the rear door.
5.Remove the print cartridge.
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232 Chapter 3   Solve problems ENWW
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    							6.Remove any jammed paper.
7.Reinsert the print cartridge.
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1
3
8.Close the cartridge door.
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1
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2
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ENWW Clear jams 233
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    							Clear jams from inside the product
Registration and transfer area
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top .
1.Press the cartridge-door-release button, and open the cartridge door.
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3
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2.Remove the print cartridge.
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234 Chapter 3   Solve problems ENWW
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    							3.Remove any jammed paper.
4.Reinsert the print cartridge.
2
1
3
5.Close the cartridge door.
2
1
3
2
1
3
ENWW Clear jams 235
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    							Jam causes and solutions
Jams in the top cover and product cassette
Cause
Solution
The cassette separation pad is worn or deformed.Replace the cassette separation pad. See Tray 2, Tray 3, orTray 4 separation pad on page 90.
The cassette pickup roller is worn or deformed.Replace the cassette pickup roller. See Tray 2, Tray 3, or Tray4 pickup roller on page 88.
Poor contact of the cassette pickup solenoid drive connector.Reconnect the connector (J1601) on the ECU.
The cassette pickup solenoid is defective.Replace the cassette pickup solenoid. See Cassette pickup
(Tray 2) solenoid or Tray 1 (multipurpose tray) pickup solenoidon page 115.
The registration roller is dirty, worn or deformed.Clean the registration roller if it is dirty.
The registration assembly is defective.●Check the spring of the registration shutter and place it in
correct position.
● Replace the registration assembly if the registration
shutter is damaged or worn. See 
Registration assembly
on page 102.
The TOP sensor (PS215) lever is defective.●Check the sensor lever and place it in correct position to
move smoothly and freely.
● Replace the sensor if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector.Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective.
Replace the sensor.
Jams in the input tray area (optional 500-sheet input tray)
Cause
Solution
The 500-sheet tray separation pad is worn or deformed.Replace the 500-sheet tray separation pad. See Tray 2, Tray 3,or Tray 4 separation pad on page 90.
The 500-sheet tray pickup roller is worn or deformed.Replace the 500-sheet tray pickup roller. See Tray 2, Tray 3,or Tray 4 pickup roller on page 88.
Poor contact of the 500-sheet tray pickup solenoid drive
connector.Reconnect the connector (J407) on the 500-sheet tray
connector PCA.
The 500-sheet tray pickup solenoid is defecti ve. Replace the 500-sheet tray pickup solenoid.
Jams in input tray area (Tray 1; multipurpose tray)
Cause
Solution
The Tray 1 separation pad is worn or deformed.Replace Tray 1. See Tray 1 (multipurpose tray) cover
on page 69.
The Tray 1 pickup roller is worn or deformed. Replace the Tray 1 pickup roller. See Tray 1 (multipurposetray) pickup roller on page 86.
236 Chapter 3   Solve problems ENWW
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