HP P3015 Service Manual

							Control panel messageDescriptionRecommended action
Bad signature
Upgrade cancelledThe firmware upgrade code does not match
the product signature.Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
BLACK CARTRIDGE VERY LOWThe product indicates when a supply level is
very low. Actual print cartridge life might vary.
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.If print quality is no longer acceptable, replace
the print cartridge.
Canceling...The product is canceling a job. The message
continues while the product clears the paper
path and clears any remaining incoming data.No action is necessary.
CANNOT DUPLEX
CLOSE REAR DOOR
For help press The rear door must be closed to duplex.Close the rear door.
Checking paper pathThe product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
Checking printerThe product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
To continue press OKThe product received a request for a
personality (product language) that does not
exist. The print job is canceled.Print the job using a printer driver for a
different product language, or add the
requested language to the product (if
available).
To see a list of available personalities, print a
configuration page.
CLEANING DISK % COMPLETE
Do not power off
alternates with
CLEANING DISK % COMPLETE
For help press The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off and then on when finished.No action is necessary.
CLEANING PAGE ERROR
Open rear doorYou are processing a cleaning page with the
rear door closed.Open the rear output bin to begin creating or
processing the cleaning page.
CLEANING...
DO NOT GRAB PAPERThe product is performing an automatic
cleaning.No action is necessary.
Clearing event logThe product is clearing the event log.No action is necessary.
Clearing paper pathThe product jammed or was turned on and
paper was detected in a wrong location. The
product is automatically attempting to eject
the pages.Wait for the product to finish trying to clear the
pages. If it cannot, a jam message displays
on the control panel.
Table 3-7
  Control-panel messages (continued)
ENWW Tools for troubleshooting 207 
						

							Control panel messageDescriptionRecommended action
CLOSE REAR DOORThis message appears on the control-panel
display, but the rear door is closed.1.Make sure that the connectors J8001
and J1505 are fully seated on the ECU.
2. Use the J Rear cover open sensor test
in the  MANUAL SENSOR TEST  menu
(in the DIAGNOSTICS  menu), to check
the rear door sensor functionality. If
necessary, replace the sensor
(PS8001).
CLOSE TOP COVERThis message appears on the control-panel
display, but the cartridge door is closed.1. Make sure that connectors FT1 and FT2
are fully seated on the cartridge door
switch SW501.
2. Make sure that the tab on the cartridge
door that activates the switch is not
missing or damaged. Replace the
cartridge-door assembly if necessary.
3. Replace the door switch (SW501).
CODE CRC ERROR
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Resend the firmware upgrade.
DATA RECEIVED
To print last page press OK
alternates with
The product is waiting for the print command.Press the  OK button to continue.
DATE/TIME = YYYY/MMM/DD HH:MM
To change press OK
To skip press The current date and time.Set the date and time or press the stop button to skip.
Deleting...Product is deleting a stored job.No action is necessary.
DUPLEX OPERATION FAILED
To continue press OK
alternates with
DUPLEX OPERATION FAILED
For help press A timing error has occurred during a duplex
printing job.Press the  OK button to continue printing. If
the error occurs again, cancel the job and
print it as a single-sided job.
EIO  DISK NOT FUNCTIONAL
For help press The EIO disk in slot X is not working correctly.1. Turn the product off.
2. Make sure the EIO disk is inserted
correctly and securely fastened.
3. If the control panel message continues
to appear, replace the disk.
EIO  DISK SPINNING UP
alternates with
 The disk accessory in EIO slot [X] is
initializing.
No action is necessary.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
EIO DEVICE FAILURE
To clear press OKThe specified device has failed.Press the OK button to continue.
EIO FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
EIO FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the  OK button to continue.
EIO IS WRITE PROTECTED
To clear press OKThe file system cannot be written to.Press the  OK button to continue.
Event log emptyYou are attempting to view an empty event
log by selecting the  SHOW EVENT LOG
option from the control panel.No action is necessary.
INCOMPATIBLE BLACK CARTRIDGEThe print cartridge is for another product.Replace the print cartridge with a print
cartridge for this product.
IncorrectThe wrong PIN number was entered.Reenter PIN number.
INFLATE FAILURE
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Resend the firmware upgrade.
InitializingIndividual tasks are being initialized.No action is necessary.
INSERT OR CLOSE TRAY 
For help press The specified tray is open or missing.Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press The print cartridge is missing.1. Open the cartridge door.
2. Install the cartridge.
3. Close the cartridge door.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
For help press 
alternates with

To continue press OK
The product received more data than can fit
in its available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Press the  OK button to print the transferred
data (some data might be lost).
Simplify the print job or install additional
memory.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty. Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button 
, and then press the  OK button
to print.
To use another tray, remove paper from
Tray 1, and then press the  OK button to
continue.
Table 3-7   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty and other trays are available.Press the OK button to use another tray.
To use Tray 1, load it with the requested
paper.
If the paper is already in the Tray 1, press the
help button 
, and then press the OK  button
to print.
To use another tray, remove paper from
Tray 1, and then press the  OK button to use
another tray.
LOAD TRAY  [TYPE] [SIZE]
For help press The indicated tray is configured for a specific
type and size of paper required by a print job,
but the tray is empty. All other trays are also
empty.Load the requested paper in the tray.
LOAD TRAY  [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY  [TYPE] [SIZE]
For help press A job is sent that requires a specific type and
size that is not available in the tray that is
indicated.Press the  OK button to use a type and size
that are available in another tray.
MANUALLY FEED  The product is waiting for you to load paper
in Tray 1.If paper is already in the Tray 1, press the help
button , and then press the  OK button to
print.
To use another tray, remove paper from
Tray 1, and then press the  OK button.
MANUALLY FEED  
To continue press OK
alternates with
MANUALLY FEED  
For help press The product is waiting for you to load paper
in Tray 1.Load the requested paper into Tray 1 and
press the OK  button.
MANUALLY FEED  
To use another tray press OK
alternates with
MANUALLY FEED  
For help press The product is waiting for you to load paper
in Tray 1.Press the OK button to use a type and size
that are available in another tray.
MANUALLY FEED OUTPUT STACK
Then press OK to print second sidesThe first side of a manual duplex job has been
printed and the product is waiting for you to
insert the output stack to complete the
second side.1. Load the output stack into Tray 1,
maintaining the same orientation with
printed side down.
2. To continue printing, press the  OK
button.
MEM TEST FAILURE REPLACE DIMM  The product has detected an error with the
DIMM.Replace the DIMM.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
No job to cancelThe stop button  was pressed, but there is
no active job or buffered data to cancel.
The message is displayed for about
2 seconds before the product returns to the
ready state.No action is necessary.
Non-HP supply installedYou have installed a print cartridge that
Hewlett-Packard did not make.If you believe you purchased a genuine HP
supply, go to www.hp.com/go/anticounterfeit .
OUTPUT BIN FULL
Remove all paper from binThis message appears on the control-panel
display, but the bin is not full.1.Make sure that the media full sensor flag
is not damaged and can freely move. If
the sensor flag is damaged, replace the
top-cover assembly.
2. Make sure that the connector J4 on is
fully seated on the sensor and
connector J1605 is fully seated on the
ECU.
3. Use the G FD tray full sensor test in the
MANUAL SENSOR TEST  menu (in the
DIAGNOSTICS  menu) to test the
sensor functionality. If necessary,
replace the sensor (PS1).
OUTPUT BIN FULL
Remove all paper from bin
alternates with
The output bin is full, but it is not needed for
the current print job.Empty the bin before sending a job to that bin.
Paper Wrapped Around Fuser
For help press Paper is wrapped around the fuser, and the
product has jammed.Remove the jam.
If the message persists after you have
cleared all jams, replace the fuser.
Please waitThe product is going offline.No action is necessary.
Processing Upgrade 
 %
Do not power offFirmware is being upgraded in several
stages.No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press the  OK button to continue.
RAM DISK FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
RAM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the  OK button to continue.
RAM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press the  OK button to continue.
READING  XXXX files
found XXXX supported The product is reading the files in the USB
folder.No action is necessary.
Table 3-7
  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Request accepted please waitThe request to print an internal page is
waiting to print.Wait for the current job to finish printing.
Restoring factory settingsFactory settings are being restored.No action is necessary.
Restoring...The specific settings are being restored.No action is necessary.
RFU LOAD ERROR
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Resend the firmware upgrade.
ROM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press the OK button to continue.
ROM DISK FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the  OK button to continue.
ROM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press the  OK button to continue.
SANITIZING DISK % COMPLETE
Do not power off
alternates with
SANITIZING DISK % COMPLETE
For help press A hard disk is being sanitized.No action is necessary.
SIZE MISMATCH IN TRAY X
For help press 
alternates with

The tray indicated is loaded with a different
size of paper than the size configured for the
tray.Load the tray with the size configured for the
tray.
Make sure that the guides are positioned
correctly in the specified tray. Printing can
continue from other trays.
1. Make sure that connectors J513, J507,
and J501 are fully seated on the high-
voltage power supply.
2. Make sure that connector J601 is fully
seated on the ECU.
3. If the error persists, replace the high-
voltage power supply.
4. If the error persists, replace the ECU.
Sleep mode onThe product is in Sleep mode.No action is necessary.
SUPPLY MEMORY WARNING
Economode disabled The product cannot read the memory in the
print cartridge.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/anticounterfeit
.
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Too many trays installed
Turn power off and uninstall a trayYou have installed more optional trays than
the product supports.
The product can accept up to two optional
500-sheet trays.Remove one of the optional trays.
Too many USB accessories
For help press The does not support this many USB storage
accessories.Remove the extra USB storage accessories
until this message goes away. Then, remove
and reinsert the new USB storage accessory.
Too many USB hubs
Remove latest USB hubThe product has detected that a USB hub is
connected to another USB hub.Remove the extra USB hub. The product
does not support USB hubs connected to
other USB hubs.
TRAY  [TYPE] [SIZE]
To change size or type press OK
alternates with
TRAY  [TYPE] [SIZE]
To accept settings press This message states the current type and
size configuration of the paper tray, and
allows you to change the configuration.To change the paper size or type press the
OK button while the message is present. To
clear the message, press the back arrow 
while the message is present.
● Select the 
ANY SIZE and ANY TYPE
settings if the tray is used frequently for
different sizes or types.
● Set size and type to a specific setting if
printing with only one type of paper.
TRAY  OPEN
For help press 
alternates with

The tray cannot feed paper to the product
because tray [X] is open and must be closed
for printing to continue.Check the trays and close any that are open.
Unable to add more files to print
Wait for a job to finish printingThe print queue has the maximum number of
jobs.Wait for a job to finish before adding another
job to the print queue.
UNABLE TO READ ENTIRE DIRECTORY
To continue press OKThe list of files on the USB accessory is
longer than the product can display.1.
To print a file from the partial list, press
the OK button and then select a file from
the list.
2. To prevent this problem, remove files
from the USB accessory.
UNABLE TO STORE JOB
alternates with
The print job named cannot be stored
because of a memory, disk, or configuration
problem.Correct the error and then try again to store
the job.
UNSUPPORTED SUPPLY IN USEThe print cartridge is for a different HP
product.If print quality is no longer acceptable, replace
the print cartridge.
UNSUPPORTED SUPPLY INSTALLED The print cartridge is for a different HP
product.If print quality is no longer acceptable, replace
the print cartridge.
Table 3-7
  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
USB ACCESSORY NEEDS TOO MUCH
POWER
Remove USB accessory and then turn off
then on
alternates with
USB ACCESSORY NEEDS TOO MUCH
POWER
For help press The USB accessory is drawing too much
electrical current. Printing cannot continue.Remove the USB accessory, and then restart
the product.
Use a USB accessory that uses less power
or that contains its own power supply.
USB accessory not recognized
For help press 
alternates with
USB accessory not recognized
To clear press OK
The product does not support plug and Play
operation for the type of USB accessory in the
host USB port, or the accessory is not
supportedWith the USB accessory connected, turn the
product off and then on. If the message
reappears, remove the USB accessory.
NOTE:Secure USB drives are not
supported for walk-up print with this product.
Secure USB drives usually start specialized
programs that require a password, and these
programs can not open on this product.
USB printing unavailable
For help press The administrator has disabled printing from
USB accessories.Print the job from a computer that is
connected to the product.
USB storage accessory removed
Clearing any unassociated dataYou have removed the USB accessory from
the product. The product cancels any jobs
from the accessory that are in the print queue.To print the remaining jobs, reinsert the USB
accessory and select the jobs again.
USB STORAGE DEVICE FAILURE
To clear press OKThe specified device has failed.Press the  OK button to continue.
USB STORAGE FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
USE TRAY  [TYPE] [SIZE]
To change press 
/.
To use press OK
The product did not detect the type and size
of paper requested. The message shows the
most likely type and size available and the
tray in which they are available.Press the  OK button to accept the values in
the message, or press the up or down arrow
/ buttons to scroll through the available
choices.
USED SUPPLY IN USE
Economode disabledThe print cartridge has been previously used.If you believe you purchased a genuine HP
supply, go to 
www.hp.com/go/anticounterfeit .
USED SUPPLY INSTALLED The print cartridge has been previously used. Press the OK button to use this cartridge, or
install a new cartridge.
If you believe you purchased a genuine HP
supply, go to 
www.hp.com/go/
anticounterfeit .
Table 3-7  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Wait for printer to reinitializeThis message can appear for a variety of
reasons:
●The RAM DISK settings changed before
the product restarted.
● The product is restarting after changing
external product modes.
● You have exited the 
DIAGNOSTICS
menu.
● A new formatter has been installed with
an old product, or a new product has
been installed with an old formatter.No action is necessary.
WARMING UP
alternates with
 The product is coming out of sleep mode.
Printing continues when it is done.
No action is necessary.
Event-log messages
Print an event log
1.
Press the  Menu button .
2. Press the down arrow 
 button or the up arrow  button to navigate to the  DIAGNOSTICS menu,
and then press the  OK button.
3. Press the down arrow 
 button or the up arrow  button to navigate to the  PRINT EVENT LOG
menu, and then press the OK  button to print.
Show an event log
1.Press the  Menu button .
2. Press the down arrow 
 button or the up arrow  button to navigate to the  DIAGNOSTICS menu,
and then press the  OK button.
3. Press the down arrow 
 button or the up arrow  button to navigate to the  SHOW EVENT LOG
sub menu, and then press the  OK button to print.
Table 3-7   Control-panel messages (continued)
ENWW Tools for troubleshooting 215 
						

							Sample event-log page
Figure 3-32  Sample event-log page
HP LaserJet P 3015 Printers
Event Log Page1
Clear an event log
1.Press the  Menu button .
2. Press the down arrow 
 button or the up arrow  button to navigate to the  SERVICE menu, and
then press the  OK button.
3. Type the product service PIN, and then press the  OK button.
NOTE: For the HP LaserJet P3015 base model, use the arrow buttons to type the product service
PIN.
4. Press the down arrow  button or the up arrow  button to navigate to the  CLEAR EVENT LOG
sub menu, and then press the  OK button.
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