HP LaserJet P4015n User Manual

							Paper
For more information about paper, go to http://www.hp.com/go/ljsupplies.
ItemDescriptionPart number
HP Soft Gloss laser paper
For use with HP LaserJet printers.
Coated paper, good for business
documents with high impact, such as
brochures, sales material, and
documents with graphics and
photographic images.
Specifications: 32 lb (120 g/m
2).
Letter (220 x 280 mm), 50 sheets/boxC4179A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 50 sheets/boxC4179B/Asia-Pacific countries/regions
and Europe
HP LaserJet tough paper
For use with HP LaserJet printers. This
satin-finish paper is waterproof and tear-
proof, yet doesnt compromise on print
quality or performance. Use it for signs,
maps, menus, and other business
applications.Letter (8.5 x 11 inch), 50 sheets to a
cartonQ1298A/North America
A4 (210 x 297 mm), 50 sheets to a cartonQ1298B/Asia-Pacific countries/regions
and Europe
HP Premium Choice LaserJet paper
HPs brightest LaserJet paper. Expect
spectacular color and crisp black from
this paper that is extra smooth and
brilliantly white. Ideal for presentations,
business plans, external
correspondence and other high-value
documents
Specifications: 98 bright, 32 lb. (75 g/
m
2).
Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream cartonHPU1132/North America
Letter (8.5 x 11 inch), 250 sheets/ream,
6-ream cartonHPU1732 North America
A4 (210 x 297 mm), 5-ream cartonQ2397A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 250 sheet/ream, 5-
ream cartonCHP412/Europe
A4 (210 x 297 mm), 500 sheet/ream, 5-
ream cartonCHP410/Europe
A4 (210 x 297 mm), 160 g/m2, 500 sheet/
ream, 5-ream cartonCHP413/Europe
HP LaserJet paper
For use with HP LaserJet printers. Good
for letterhead, high-value memos, legal
documents, direct mail, and
correspondence.
Specifications: 96 bright, 24 lb (90 g/m
2).Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream carton
HPJ1124/North America
Legal (8.5 x 14 inch), 500 sheets/ream,
10-ream cartonHPJ1424/North America
A Letter (220 x 280 mm), 500 sheets/
ream, 5-ream cartonQ2398A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonQ2400A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream CHP310/Europe
ENWWPart numbers 199
 
						

							ItemDescriptionPart number
HP Printing paper
For use with HP LaserJet and inkjet
printers. Created especially for small and
home offices. Heavier and brighter than
copier paper.
Specifications: 92 bright, 22 lb.Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream cartonHPP1122/North America and Mexico
Letter (8.5 x 11 inch), 500 sheets/ream,
3-ream cartonHPP113R/North America
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonCHP210/Europe
A4 (210 x 297 mm), 300 sheets/ream, 5-
ream cartonCHP213/Europe
HP Multipurpose paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. Created for businesses that
want one paper for all their office needs.
Brighter and smoother than other office
papers.
Specifications: 90 bright, 20 lb (75 g/m
2).
Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream carton
Letter (8.5 x 11 inch), 500 sheets/ream,
5-ream carton
Letter (8.5 x 11 inch), 250 sheets/ream,
12-ream carton
Letter (8.5 x 11 inch), 3-hole, 500 sheets/
ream, 10-ream carton
Legal (8.5 x 14 inch), 500 sheets/ream,
10-ream cartonHPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
HP Office paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. Good for high-volume
printing.
Specifications: 84 bright, 20 lb (75 g/m
2).Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream carton
HPC8511/North America and Mexico
Letter (8.5 x 11 inch), 3-hole, 500 sheets/
ream, 10-ream cartonHPC3HP/North America
Legal (8.5 x 14 inch), 500 sheets/ream,
10-ream cartonHPC8514/North America
Letter (8.5 x 11  inch), Quick Pack; 2,500-
sheet cartonHP2500S/North America and Mexico
Letter (8.5 x 11 inch), Quick Pack 3-hole;
2,500-sheet cartonHP2500P/North America
A Letter (220 x 280 mm), 500 sheets/
ream, 5-ream cartonQ2408A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonQ2407A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonCHP110/Europe
A4 (210 x 297 mm), Quick Pack;
2500 sheets/ream, 5-ream cartonCHP113/Europe
200 Appendix A   Supplies and accessories ENWW
 
						

							ItemDescriptionPart number
HP Office recycled paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. Good for high-volume
printing.
Satisfies U.S. Executive Order 13101 for
environmentally preferable products.
Specifications: 84 bright, 20 lb, 30%
post-consumer content.Letter (8.5 x 11 inch), 500 sheets/ream,
10-ream cartonHPE1120/North America
Letter (8.5 x 11 inch), 3-hole, 500 sheets/
ream, 10-ream cartonHPE113H/North America
Legal (8.5 x 14 inch), 500 sheets/ream,
10-ream cartonHPE1420/North America
HP LaserJet transparencies
For use only with HP LaserJet
monochrome printers. For crisp, sharp
text and graphics, rely on the only
transparencies specifically designed and
tested to work with monochrome
HP LaserJet printers.
Specifications: 4.3-mil thickness.Letter (8.5 x 11 inch), 50 sheets to a
carton92296T/North America, Asia-Pacific
countries/regions, and Europe
A4 (210 x 297 mm), 50 sheets to a carton 922296U/Asia-Pacific  countries/regions
and Europe
ENWWPart numbers 201
 
						

							202 Appendix A   Supplies and accessories ENWW
 
						

							B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet P4014, P4014n, P4015n, P4015tn, P4015x, P4515n,
P4515tn, P4515x, P4515xmOne-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HPs limited warranty is valid in any country/
region or locality where HP has a support presence for this product and where HP has marketed this product. The
level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
ENWW Hewlett-Packard limited warranty statement 203
 
						

							SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HPs option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
204 Appendix B   Service and support ENWW
 
						

							Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
ENWW Customer self-repair warranty service 205
 
						

							Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet supportwww.hp.com/support/hpljp4010series or www.hp.com/support/hpljp4510series
Get support for products used with a Macintosh computerwww.hp.com/go/macosx
Download software utilities, drivers, and electronic informationwww.hp.com/go/ljp4010series_software or www.hp.com/go/ljp4510series_software
Order supplies and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessorieswww.hp.com/buy/parts
Order additional HP service or maintenance agreementswww.hp.com/go/carepack
206 Appendix B   Service and support ENWW
 
						

							HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including devices, plotters,
computers, and disk drives.
Repacking the device
If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps
below to repack the device before shipping it.
CAUTION:Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the device
1.Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not
remove the DIMM that came with the device.
CAUTION:Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic
wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the device. To remove the DIMMs, see 
Install memory on page 122.
2.Remove and retain the print cartridge.
CAUTION:It is extremely important to remove the print cartridge before shipping the device. A
print cartridge that remains in the device during shipping will leak and entirely cover the device
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
3.Remove and retain the power cable, interface cable, and optional accessories.
4.If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
5.In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
ENWW HP maintenance agreements 207
 
						

							Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The
customer must purchase HP Support within the stated factory warranty. For more information, contact
the HP Customer Care Service and Support group.
208 Appendix B   Service and support ENWW