HP LaserJet P4015n User Manual
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HP LaserJet P4010 and P4510 Series Printers User Guide
HP LaserJet P4010 and P4510 Series Printers User Guide
Copyright and License © 2008 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CB506-90961 Edition 1, 8/2008 Trademark Credits Adobe ®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista® is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX ® is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 HP LaserJet P4014 models ................................................................................................. 2 HP LaserJet P4015 models ................................................................................................. 3 HP LaserJet P4515 models ................................................................................................. 4 Features comparison ........................................................................................................................... 5 Product Walkaround ............................................................................................................................. 7 Front view ............................................................................................................................ 7 Rear view ............................................................................................................................. 8 Interface ports ...................................................................................................................... 9 Model and serial-number label location ............................................................................. 10 2 Control panel Control-panel layout ........................................................................................................................... 12 Use the control-panel menus ............................................................................................................. 14 Use the menus ................................................................................................................... 14 Show Me How menu .......................................................................................................................... 15 Retrieve Job menu ............................................................................................................................. 16 Information menu ............................................................................................................................... 17 Paper Handling menu ......................................................................................................................... 18 Configure Device menu ...................................................................................................................... 19 Printing submenu ............................................................................................................... 19 Print Quality submenu ....................................................................................................... 22 System Setup submenu ..................................................................................................... 25 Stapler Stacker submenu .................................................................................................. 29 MBM-5 (multi-bin mailbox) submenu ................................................................................. 29 I/O submenu ...................................................................................................................... 30 Resets submenu ................................................................................................................ 36 Diagnostics menu ............................................................................................................................... 37 Service menu ..................................................................................................................................... 38 3 Software for Windows Supported operating systems for Windows ........................................................................................ 40 Supported printer drivers for Windows ............................................................................................... 41 ENWWiii
HP Universal Print Driver (UPD) ........................................................................................................ 42 UPD installation modes ..................................................................................................... 42 Select the correct printer driver for Windows ..................................................................................... 43 Priority for print settings ...................................................................................................................... 44 Change printer-driver settings for Windows ....................................................................................... 45 Software installation types for Windows ............................................................................................. 46 Remove software for Windows ........................................................................................................... 47 Supported utilities for Windows .......................................................................................................... 48 HP Web Jetadmin .............................................................................................................. 48 Embedded Web server ...................................................................................................... 48 HP Easy Printer Care ........................................................................................................ 49 Software for other operating systems ................................................................................................. 50 4 Use the product with Macintosh Software for Macintosh ....................................................................................................................... 52 Supported operating systems for Macintosh ..................................................................... 52 Supported printer drivers for Macintosh ............................................................................. 52 Remove software from Macintosh operating systems ....................................................... 52 Priority for print settings for Macintosh .............................................................................. 52 Change printer-driver settings for Macintosh ..................................................................... 53 Software for Macintosh computers .................................................................................... 54 HP Printer Utility ................................................................................................ 54 Open the HP Printer Utility ............................................................... 54 HP Printer Utility features ................................................................. 55 Supported utilities for Macintosh ........................................................................................ 55 Embedded Web server ..................................................................................... 55 Use features in the Macintosh printer driver ....................................................................................... 56 Print ................................................................................................................................... 56 Create and use printing presets in Macintosh ................................................... 56 Resize documents or print on a custom paper size .......................................... 56 Print a cover page ............................................................................................. 56 Use watermarks ................................................................................................ 57 Print multiple pages on one sheet of paper in Macintosh ................................. 57 Print on both sides of the page (duplex printing) ............................................... 58 Set the stapling options ..................................................................................... 58 Store jobs .......................................................................................................... 59 Use the Services menu ..................................................................................... 59 5 Connectivity USB configuration .............................................................................................................................. 62 Connect the USB cable ..................................................................................................... 62 Network configuration ......................................................................................................................... 63 Supported network protocols ............................................................................................. 63 ivENWW
Configure the network product ........................................................................................... 64 View or change network settings ...................................................................... 64 Set or change the network password ................................................................ 64 Manually configure IPv4 TCP/IP parameters from the control panel ................ 65 Manually configure IPv6 TCP/IP parameters from the control panel ................ 66 Disable network protocols (optional) ................................................................. 67 Disable IPX/SPX, AppleTalk, or DLC/LLC ........................................ 67 Link speed and duplex settings ......................................................................... 68 6 Paper and print media Understand paper and print media use .............................................................................................. 70 Supported paper and print media sizes .............................................................................................. 71 Custom paper sizes ............................................................................................................................ 73 Supported paper and print media types ............................................................................................. 74 Supported paper types for input options ............................................................................ 74 Supported paper types for output options .......................................................................... 75 Tray and bin capacity ......................................................................................................................... 76 Special paper or print media guidelines ............................................................................................. 77 Load trays ........................................................................................................................................... 78 Paper orientation for loading trays ..................................................................................... 78 Load letterhead, preprinted, or prepunched paper ............................................ 78 Load envelopes ................................................................................................. 79 Load Tray 1 ....................................................................................................................... 80 Load Tray 2 or an optional 500-sheet tray ......................................................................... 81 Load an optional 1,500-sheet tray .................................................................................... 83 Configure trays ................................................................................................................................... 85 Configure a tray when loading paper ................................................................................. 85 Configure a tray to match print job settings ....................................................................... 85 Configure a tray by using the Paper Handling menu ......................................................... 86 Select the paper by source, type, or size ........................................................................... 86 Source ............................................................................................................... 86 Type and size .................................................................................................... 86 Use paper output options .................................................................................................................. 87 Print to the top (standard) output bin ................................................................................. 87 Print to the rear output bin ................................................................................................. 87 Print to the optional stacker or stapler/stacker ................................................................... 88 Print to the 5-bin mailbox ................................................................................................... 88 7 Use product features Economy settings ............................................................................................................................... 90 EconoMode ........................................................................................................................ 90 Sleep delay ........................................................................................................................ 90 Set sleep delay .................................................................................................. 90 ENWWv
Disable or enable sleep mode ........................................................................... 90 Wake time .......................................................................................................................... 91 Set the wake time .............................................................................................. 91 Staple documents ............................................................................................................................... 92 Use job storage features .................................................................................................................... 93 Create a stored job ............................................................................................................ 93 Print a stored job ................................................................................................................ 93 Delete a stored job ............................................................................................................. 94 8 Print tasks Cancel a print job ............................................................................................................................... 96 Stop the current print job from the control panel ................................................................ 96 Stop the current print job from the software program ........................................................ 96 Use features in the Windows printer driver ........................................................................................ 97 Open the printer driver ....................................................................................................... 97 Use printing shortcuts ........................................................................................................ 97 Set paper and quality options ............................................................................................ 98 Set document effects ......................................................................................................... 98 Set document finishing options .......................................................................................... 99 Set product output options ................................................................................................. 99 Set job storage options .................................................................................................... 100 Obtain support and product-status information ................................................................ 100 Set advanced printing options ......................................................................................... 101 9 Manage and maintain the product Print the information and show-me-how pages ................................................................................ 104 Use the HP Easy Printer Care software ........................................................................................... 106 Open the HP Easy Printer Care software ........................................................................ 106 HP Easy Printer Care software sections .......................................................................... 107 Use the embedded Web server ........................................................................................................ 109 Open the embedded Web server by using a network connection ................................... 109 Embedded Web server sections ...................................................................................... 110 Use HP Web Jetadmin software ...................................................................................................... 112 Use security features ........................................................................................................................ 113 IP Security ....................................................................................................................... 113 Secure the embedded Web server .................................................................................. 113 Secure stored jobs ........................................................................................................... 113 Lock the control panel menus .......................................................................................... 114 Lock the formatter cage ................................................................................................... 115 Manage supplies .............................................................................................................................. 116 Print-cartridge storage ..................................................................................................... 116 HP policy on non-HP print cartridges ............................................................................... 116 HP fraud hotline and Web site ......................................................................................... 116 viENWW
Supplies life ..................................................................................................................... 116 Replace supplies and parts .............................................................................................................. 117 Supply replacement guidelines ........................................................................................ 117 Change the print cartridge ............................................................................................... 117 Load staples .................................................................................................................... 120 Perform preventive maintenance ..................................................................................... 121 Reset the maintenance-kit counter ................................................................. 121 Install memory, internal USB devices, and external print server cards ............................................ 122 Overview .......................................................................................................................... 122 Install memory ................................................................................................................. 122 Install product memory .................................................................................... 122 Check DIMM installation .................................................................................................. 126 Save resources (permanent resources) ......................................................................... 126 Enable memory for Windows ........................................................................................... 127 Install internal USB devices ............................................................................................. 128 Install HP Jetdirect print server cards .............................................................................. 131 Install an HP Jetdirect print server card .......................................................... 131 Remove an HP Jetdirect print server card ...................................................... 132 Clean the product ............................................................................................................................. 133 Clean the exterior ............................................................................................................ 133 Clean the paper path ....................................................................................................... 133 Upgrade the firmware ....................................................................................................................... 134 Determine the current firmware version ........................................................................... 134 Download new firmware from the HP Web site ............................................................... 134 Transfer the new firmware to the product ........................................................................ 134 Use FTP to upload the firmware through a browser ....................................... 134 Use FTP to upgrade the firmware on a network connection ........................... 135 Use HP Web Jetadmin to upgrade the firmware ............................................. 136 Use Microsoft Windows commands to upgrade the firmware ......................... 137 Upgrade the HP Jetdirect firmware .................................................................................. 137 10 Solve problems Solve general problems .................................................................................................................... 140 Troubleshooting checklist ................................................................................................ 140 Factors that affect product performance .......................................................................... 141 Restore factory settings .................................................................................................................... 142 Interpret control-panel messages ..................................................................................................... 143 Control-panel message types .......................................................................................... 143 Control-panel messages .................................................................................................. 143 Jams ................................................................................................................................................. 160 Common causes of jams ................................................................................................. 160 Jam locations ................................................................................................................... 161 Clear jams ....................................................................................................................... 162 ENWWvii
Clear jams from the top-cover and print-cartridge areas ................................. 162 Clear jams from the optional envelope feeder ................................................ 164 Clear jams from the trays ................................................................................ 166 Clear jams from Tray 1 ................................................................... 166 Clear jams from Tray 2 or an optional 500-sheet tray ................... 166 Clear jams from the optional 1,500-sheet tray ................................ 167 Clear jams from the optional duplexer ........................................................... 169 Clear jams from the fuser area ........................................................................ 170 Clear jams from the output areas .................................................................... 175 Clear jams from the rear output bin ................................................ 175 Clear jams from the optional stacker or stapler/stacker ................. 176 Clear jams from the optional 5-bin mailbox .................................... 178 Jam recovery ................................................................................................................... 180 Solve print-quality problems ............................................................................................................. 181 Print-quality problems associated with paper .................................................................. 181 Print-quality problems associated with the environment .................................................. 181 Print-quality problems associated with jams .................................................................... 181 Image defect examples .................................................................................................... 182 Solve performance problems ........................................................................................................... 187 Solve connectivity problems ............................................................................................................. 188 Solve direct-connect problems ........................................................................................ 188 Solve network problems .................................................................................................. 188 Solve common Windows problems ................................................................................................. 190 Solve common Macintosh problems ................................................................................................ 191 Solve Linux problems ....................................................................................................................... 193 Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 196 Order directly from HP ..................................................................................................... 196 Order through service or support providers ..................................................................... 196 Order directly through the HP Easy Printer Care software .............................................. 196 Part numbers .................................................................................................................................... 197 Paper-handling accessories ............................................................................................ 197 Print cartridges ................................................................................................................. 197 Maintenance kits .............................................................................................................. 198 Memory ............................................................................................................................ 198 Cables and interfaces ...................................................................................................... 198 Paper ............................................................................................................................... 199 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 203 Print cartridge limited warranty statement ........................................................................................ 204 Customer self-repair warranty service .............................................................................................. 205 viiiENWW