HP LaserJet P4015n User Manual

							Check your system for proper network operating system setup.
8.Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See 
Use the embedded Web server on page 109.
9.Does the product appear in HP Web Jetadmin or other management application?
●Verify network settings on the Network configuration page.
●Confirm the network settings for the product using the product control panel (for products with
control panels).
ENWW Solve connectivity problems 189
 
						

							Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. You can usually do this from a
software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement Set Temp
=. The name after this statement is the temp directory. It is
usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with your
computer for more information about Windows error
messages.
190 Chapter 10   Solve problems ENWW
 
						

							Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The product software might not have been installed or was
installed incorrectly.Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for
the language that you are using. Reinstall the software. See
the getting started guide for instructions.
The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
product and the computer.
The wrong product name, IP address, or Rendezvous host
name is being used.Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See Print the
information and show-me-how pages on page 104. Verify that
the name, IP address, or Rendezvous host name on the
configuration page matches the product name, IP address, or
Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The product software might not have been installed or was
installed incorrectly.Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
ENWW Solve common Macintosh problems 191
 
						

							The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
, where “” represents the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for
the language that you are using. Reinstall the software. See
the getting started guide for instructions.
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or
Rendezvous host name might have received your print job.Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See 
Print theinformation and show-me-how pages on page 104. Verify that
the name, IP address, or Rendezvous host name on the
configuration page matches the product name, IP address, or
Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS
file to the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB devices is not
installed.When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.
192 Chapter 10   Solve problems ENWW
 
						

							When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem-solving
●Check that your Macintosh supports USB.
●Verify that you are using a Macintosh operating system
that this product supports.
●Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware problem-solving
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB
cable.
●Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to
the USB port on the host computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site:
hp.sourceforge.net/.
ENWWSolve Linux problems 193
 
						

							194 Chapter 10   Solve problems ENWW
 
						

							A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW195
 
						

							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
●Supplies and accessories: To order supplies in the U.S., go to 
www.hp.com/go/ljsupplies. To
order supplies worldwide, go to 
www.hp.com/ghp/buyonline.html. To order accessories, go to
www.hp.com/support/hpljp4010series or www.hp.com/support/hpljp4510series.
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the HP Easy Printer Care software
HP Easy Printer Care software is a product management tool designed to make product configuration,
monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For
more information about HP Easy Printer Care software, see 
Use the HP Easy Printer Care software
on page 106.
196 Appendix A   Supplies and accessories ENWW
 
						

							Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product
Paper-handling accessories
ItemDescriptionPart number
Optional 500-sheet tray and feeder unitOptional tray to increase paper capacity.
Holds Letter, A4, Legal, A5, B5 (JIS),
Executive, and 8.5 x 13 inch paper sizes.
The product can accommodate up to four
optional 500-sheet feeders.CB518A
Optional 1,500-sheet tray and feeder unitOptional tray to increase paper capacity.
Holds Letter, Legal, and A4 paper sizes.CB523A
Envelope feederHolds up to 75 envelopes.CB524A
Duplexer (duplex printing accessory)Allows automatic printing on both sides
of the paper.CB519A
500-sheet stackerProvides an additional output bin that
holds 500 sheets.CB521A
500-sheet stapler/stackerAllows for high-volume output with
automatic job finishing. Staples up to 15
sheets of paper.CB522A
HP 5-bin mailboxProvides five output bins that you can
use to sort jobs.CB520A
1,000-staple cartridgeProvides three staple cartridges.Q3216A
Stapler unitHolds the stapler cartridge and the
stapler head. Order the stapler unit if you
are experiencing stapler failure and an
HP-authorized service or support
provider advises you to replace the unit.
NOTE:The staple cartridge is not
included with the stapler unit and must be
ordered separately, when it needs to be
replaced.Q3216-60501
Printer stand Provides stability when multiple optional
trays are installed. The stand has casters
so you can easily move the product.CB525A
Print cartridges
ItemDescriptionPart number
HP LaserJet print cartridge 10,000-page cartridgeCC364A
24,000-page cartridge CC364X
ENWWPart numbers 197
 
						

							Maintenance kits
ItemDescriptionPart number
Preventive maintenance kit. Includes a
replacement fuser, a transfer roller, a
transfer-roller tool, a Tray 1 roller, eight
feed rollers, and one pair of disposable
gloves. Includes instructions for installing
each component.
The preventive maintenance kit is a
consumable item, and its cost is not
covered under the warranty or most
extended warranty options.110-volt printer maintenance kitCB388A
220-volt printer maintenance kit CB389A
Memory
ItemDescriptionPart number
44 x 32-pin DDR2 memory DIMM (dual
inline memory module)
Boosts the ability of the product to handle
large or complex print jobs.64 MBCC413A
128 MBCC414A
256 MBCC415A
512 MBCE483A
EIO hard disk 20-GB permanent storage for fonts and
forms. Also used for making multiple
original prints and for job-storage
features.J6073A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards:HP High Performance Serial ATA EIO
Hard DiskJ6073G
1284B parallel adaptorJ7972G
Jetdirect EIO wireless 690n (IPv6/IPsec )J8007G
Jetdirect en3700J7942G
Jetdirect en1700J7988G
Jetdirect ew2400 USB wireless print
serverJ7951G
Jetdirect 630n EIO networking card
(IPv6/gigabit)J7997G
Jetdirect 635n EIO networking card
(IPv6/IPsec )J7961G
USB cable 2-meter A to B cable C6518A
198 Appendix A   Supplies and accessories ENWW