HP LaserJet P4015n User Manual

							Control panel messageDescriptionRecommended action
68.X PERMANENT STORAGE WRITE FAIL
To continue press OKThe storage device is failing to write. Printing
can continue, but there might be some
unexpected behaviors because an error
occurred in permanent storage.Press OK to continue.
If the error does not clear, turn the product off
then on. If the message persists, contact an
HP-authorized service or support provider.
68.X STORAGE ERROR SETTINGS
CHANGED
For help press 
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK
An error occurred in the product permanent
storage and one or more product settings has
been reset to its factory default.Press OK to resume printing.
Print a configuration page and check the
product settings to determine which values
have changed.
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
69.X ERROR
For help press 
alternates with
69.X ERROR
To continue press OK
A printing error occurred.1.Turn the product off and then on.
2.If the message persists, contact an HP-
authorized service or support provider.
79.XXXX ERROR
To continue turn off then onThe product detected a critical hardware
error.1.
Press the stop button  to clear the
print job from the product memory. Turn
the product off and then on.
2.Try printing a job from a different
program. If the job prints, go back to the
first program and try printing a different
file. If the message appears only with a
certain program or print job, contact the
software vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1.Turn the product off.
2.Disconnect all cables to the product that
connect it to the network or computer.
3.Remove all the memory DIMMs or third-
party DIMMs from the product. Then
reinstall the memory DIMM.
4.Remove the EIO device from the
product.
5.Turn the product on.
Table 10-1  Control-panel messages (continued)
ENWW Interpret control-panel messages 149
 
						

							Control panel messageDescriptionRecommended action
If the error no longer exists, follow these
steps.
1.Install the DIMM and EIO device one at
a time, making sure to turn the product
off and then on as you install each
device.
2.Replace the DIMM or EIO device if you
determine that it causes the error.
3.Reconnect all cables that connect the
product to the network or computer.
8X.YYYY EIO ERRORThe EIO accessory card in slot [X] has
encountered a critical error.1.Turn the product off and then on.
2.Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3.Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4.Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERRORThe embedded HP Jetdirect print server has
encountered a critical error.1.Turn the product off and then on.
2.If the message persists, contact an HP-
authorized service or support provider.
Access denied
MENUS LOCKEDThe product control-panel function you are
trying to use has been locked to prevent
unauthorized access.See your network administrator.
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X
Tray size cannot be ANY SIZE/ANY
CUSTOMDuplexing is not available when the tray size
is set to ANY SIZE or ANY CUSTOM.Change tray settings.
1.
Press Menu 
.
2.Press the down arrow 
 to highlight
PAPER HANDLING, and then press
OK.
3.Press the down arrow 
 to highlight the
specified tray, and then press OK.
4.Change the selected trays size and type
settings.
BAD DUPLEXER CONNECTION
For help press The optional duplexer is not properly
connected to the product.1.Make sure that you are using the right-
angle power cord that came with the
product.
2.Try removing and reinstalling the
optional duplexer. Then turn the product
off and then on.
BAD ENVELOPE FEEDER CONNECTIONThe optional envelope feeder is not
connected properly to the product.Try removing and reinstalling the optional
envelope feeder. Then, turn the product off
and then on.
Table 10-1  Control-panel messages (continued)
150 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
BAD OPTIONAL TRAY CONNECTIONAn optional tray is not connected correctly.Remove the product from the tray, and
reinstall it. Then, turn the product off and then
on.
Canceling...The product is canceling a job. The message
continues while the job is stopped, the paper
path is cleared, and any remaining incoming
data on the active data channel is received
and discarded.No action is necessary.
CANNOT DUPLEX CLOSE REAR DOOR
For help press The rear door must be closed to duplex.Close the rear door.
Checking paper pathThe product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
Checking printerThe product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
To continue press  OKThe product received a request for a
personality (product language) that does not
exist. The print job is canceled.Print the job using a printer driver for a
different product language, or add the
requested language to the product (if
available).
To see a list of available personalities, print a
configuration page.
CLEANING DISK  % COMPLETE
Do not power off
alternates with
CLEANING DISK  % COMPLETE
For help press The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off then on when finished.No action is necessary.
CLEANING PAGE ERROR
Open rear binYou have attempted to create or process a
cleaning page when a duplexer is present
and the rear door is closed.Open the rear output bin to begin creating or
processing the cleaning page.
Cleaning...The product is performing an automatic
cleaning.Not action is necessary.
Clearing event logThe product is clearing the event log.No action is necessary.
Clearing paper pathThe product jammed or was turned on and
paper was detected in a wrong location. The
product is automatically attempting to eject
the pages.Wait for the product to finish trying to clear the
pages. If it cannot, a jam message will appear
on the control panel display.
CODE CRC ERROR SEND FULL RFU ON
 PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
CORRUPT FIRMWARE IN EXTERNAL
ACCESSORY
For help press The product detected corrupt firmware in an
input or output accessory.Printing can continue, but jams might occur.
To view instructions for upgrading the
firmware and to download the firmware
upgrade, see 
Upgrade the firmwareon page 134.
DATA RECEIVED
To print last page press OKThe product is waiting for the command to
print (such as waiting for a form feed, or when
the print job is paused).Press OK to continue.
Table 10-1  Control-panel messages (continued)
ENWW Interpret control-panel messages 151
 
						

							Control panel messageDescriptionRecommended action
alternates with

DATE/TIME=YYYY/MMMM/DD HH:MM
Press OK to continue
To skip press 
.
The current date and time.Set the date and time or press the stop button
 to skip.
Deleting...Product is deleting a stored job.No action is necessary.
DUPLEXER ERROR REMOVE DUPLEXER
Install duplexer with power offThe optional duplexer has an error.Turn off the product and reattach the optional
duplexer. (Any print jobs at the product might
be lost.)
EIO  DISK NOT FUNCTIONAL
For help press The EIO disk in slot X is not working correctly.1.Turn the product off.
2.Make sure the EIO disk is inserted
correctly and securely fastened.
3.If the control panel message continues
to appear, the optional hard disk needs
to be replaced.
EIO  DISK SPINNING UP
alternates with
The disk accessory in EIO slot [X] is
initializing.No action is necessary.
EIO DEVICE FAILURE
To clear press OKThe specified device has failed.Press OK to continue.
EIO FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press OK to continue.
EIO FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press OK to continue.
EIO IS WRITE PROTECTED
To clear press OKThe file system cannot be written to.Press OK to continue.
Envelope Feeder [Type] [Size]
To change size or type press OK
alternates with
TRAY  [TYPE] [SIZE]
For help press Current size and type of tray.To accept the size and type, press the back
arrow 
.
To change settings, press OK.
ENVELOPE FEEDER EMPTY
alternates with
The envelope feeder is empty.Load envelopes in the envelope feeder.
Event log emptyYou are attempting to view an empty event
log by selecting SHOW EVENT LOG from the
control panel.No action is necessary.
Table 10-1  Control-panel messages (continued)
152 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
IncorrectThe wrong PIN number was entered.Reenter PIN number.
INFLATE FAILURE SEND FULL RFU ON
 PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
InitializingIndividual tasks are being initialized.No action is necessary.
INSERT OR CLOSE TRAY 
For help press The specified tray is open or missing.Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press The print cartridge is missing and must be
reinstalled for printing to continue.1.Open the top cover.
2.Install the cartridge.
3.Close the top cover.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
For help press 
alternates with

To continue press OK
The product received more data than can fit
in its available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Press OK to print the transferred data (some
data might be lost).
To solve this problem, simplify the print job or
install additional memory.
INTERNAL DISK CANNOT BE WRITTEN
TO
To clear press OKThe device cannot be written to.Press OK to continue.
INTERNAL DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press OK to continue.
INTERNAL DISK FILE OPERATION
FAILED
To clear press OKA command attempted an illogical operation.Press OK to continue.
INTERNAL DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press OK to continue.
INTERNAL DISK NOT FUNCTIONALThe internal disk is not working correctly.Contact an HP-authorized service or support
provider.
INTERNAL DISK SPINNING UP
alternates with
The internal disk is spinning up its platter.
Jobs that require disk access must wait.No action is necessary.
LOAD ENVELOPE FEEDER [TYPE] [SIZE]
For help press The envelope feeder is empty.Load the envelope feeder.
If paper is already in the envelope feeder,
press OK to print.
To use another tray, remove paper from the
envelope feeder, and then press OK to
continue.
LOAD ENVELOPE FEEDER [TYPE] [SIZE]The envelope feeder is empty. Load the envelope feeder.
Table 10-1  Control-panel messages (continued)
ENWW Interpret control-panel messages 153
 
						

							Control panel messageDescriptionRecommended action
To use another tray press OK
alternates with
LOAD ENVELOPE FEEDER [TYPE] [SIZE]
For help press If paper is already in the envelope feeder,
press OK to print.
To use another tray, remove paper from the
envelope feeder, and then press OK to print.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty.Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button 
, and then press OK to print.
To use another tray, remove paper from
Tray 1, and then press OK to continue.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty and other trays are available.Press OK to use another tray.
To use Tray 1, load it with the requested
paper.
If the paper is already in the Tray 1, press the
help button 
, and then press OK to print.
To use another tray, remove paper from Tray
1, and then press OK to use another tray.
LOAD TRAY  [TYPE] [SIZE]
For help press The indicated tray is configured for a specific
type and size of paper needed by a print job,
but the tray is empty. All other trays are also
empty.Load the requested paper in the tray that is
indicated.
LOAD TRAY  [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY  [TYPE] [SIZE]
For help press A job is sent that requires a specific type and
size that is not available in the tray that is
indicated.Press OK to use a type and size that are
available in another tray.
LOWER THE 
For help press The optional bin is in the up position.Lower the bin.
MANUALLY FEED [TYPE] [SIZE]The product is waiting for paper to be loaded
in Tray 1 for manual feed.If paper is already in the Tray 1, press the help
button 
, and then press OK to print.
To use another tray, remove paper from Tray
1, and then press OK.
MANUALLY FEED [TYPE] [SIZE]
To continue press OK
alternates with
MANUALLY FEED [TYPE] [SIZE]
For help press The product is waiting for paper to be loaded
in Tray 1 for manual feed.Load the requested paper into Tray 1 and
press OK.
MANUALLY FEED [TYPE] [SIZE]The product is waiting for paper to be loaded
in Tray 1 for manual feed.Press OK to use a type and size that are
available in another tray.
Table 10-1  Control-panel messages (continued)
154 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
To use another tray press OK
alternates with
MANUALLY FEED [TYPE] [SIZE]
For help press 
MANUALLY FEED OUTPUT STACK
Then press OK to print second sidesThe first side of a manual duplex job has been
printed and the product is waiting for you to
insert the output stack to complete the
second side.1.Load the output stack into Tray 1,
maintaining the same orientation with
printed side down.
2.To continue printing, press OK.
No job to cancelThe stop button  was pressed, but there is
no active job or buffered data to cancel.
The message is displayed for approximately
2 seconds before the product returns to the
ready state.No action is necessary.
NON HP SUPPLY INSTALLED
Economode disabledThe product has detected that the print
cartridge is not a genuine HP supply.If you believe you purchased a genuine HP
supply, call the HP fraud hotline
Any product repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the product
warranty.
To continue printing, press OK.
NON HP SUPPLY INSTALLED
alternates with
For help press The product has detected that the print
cartridge is not a genuine HP supply.If you believe you purchased a genuine HP
supply, call the HP fraud hotline.
Any product repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the product
warranty.
To continue printing, press OK.
Output bin FULL
Remove all paper from binThe output bin is full, and printing cannot
continue.Empty the bin so that the current print job can
finish.
Output bin FULL
Remove all paper from bin
alternates with
The output bin is full, but it is not needed for
the current print job.Empty the bin before sending a job to that bin.
PAPER WRAPPED AROUND FUSER
For help press A jam has occurred because paper has
wrapped around the fuser.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Turn the product off.
2.Remove the rear output bin.
3.Press the blue tabs to remove the fuser.
4.Remove the jammed paper.
Table 10-1  Control-panel messages (continued)
ENWW Interpret control-panel messages 155
 
						

							Control panel messageDescriptionRecommended action
5.Reinstall the fuser and the rear output
bin.
6.Turn the product on.
PERFORM PRINTER MAINTENANCE
For help press 
alternates with

The product is due for regular maintenance.Contact your service representative to
schedule maintenance. Continue printing
until maintenance is performed.
Performing upgradeFirmware is being upgraded.No action is necessary.
Please waitThe product is going offline.No action is necessary.
Printing...ENGINE TESTThe product is printing an engine test page.No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press OK to continue.
RAM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press OK to continue.
RAM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press OK to continue.
RAM DISK OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press OK to continue.
REINSERT DUPLEXERThe duplexer has been removed.Reinsert the duplexer.
REPLACE BLACK CARTRIDGE
For help press The print cartridge has reached the end of
life.Replace the cartridge.
REPLACE BLACK CARTRIDGE
For help press 
alternates with
REPLACE BLACK CARTRIDGE
To continue press OK
The cartridge has reached the low threshold.Order a new cartridge. To continue printing
press OK.
REPLACE STAPLE CARTRIDGE
To continue press OKThe stapler is out of staples.Press OK to continue without stapling.
REPLACE STAPLES
To continue press OKThe stapler is out of staples.Press OK to continue without stapling.
Request accepted please waitThe request to print an internal page is
waiting to print.Wait for the current job to finishing printing.
Restoring factory settingsFactory settings are being restored.No action is necessary.
Restoring...The specific settings are being restored. No action is necessary.
Table 10-1  Control-panel messages (continued)
156 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
RFU LOAD ERROR SEND FULL RFU ON
 PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
ROM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press OK to continue.
ROM DISK FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press OK to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press OK to continue.
ROM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press OK to continue.
SANITIZING DISK % COMPLETE
Do not power off
alternates with
CLEANING DISK % COMPLETE
For help press A hard disk is being sanitized.No action is necessary.
SIZE MISMATCH IN TRAY 
For help press 
alternates with
Current status message
The tray indicated is loaded with a different
size of paper than the size configured for the
tray.Load the tray with the size configured for the
tray.
Make sure that the guides are positioned
correctly in the specified tray. Printing can
continue from other trays.
Sleep mode onThe product is in Sleep mode.No action is necessary.
STAPLER LOW ON STAPLES
For help press 
alternates with
READY
To enter menus, press OK
Fewer than 70 staples remain in the optional
stapler/stacker cartridge. Printing continues
until the cartridge runs out of staples.Replace the staple cartridge. For information
about replacing the staple cartridge, see
Load staples on page 120.
SUPPORTED HOST USB DEVICE
DETECTED BUT INACCESSIBLE
For help press A USB device has been detected. The
product does not support plug and play
operation.Turn the product off and then on, but do not
unplug the USB device.
TOO MANY PAGES IN JOB TO FINISH
For help press The finishing device received too many
pages to perform finishing. Pages will eject
without finishing.Reduce the number of pages.
TOO MANY PAGES IN JOB TO STAPLE
For help press The maximum number of sheets the stapler
can staple is 15. The print job finishes printing
but is not stapled.For print jobs that have more than 15 pages,
staple them manually.
TOO MANY PAGES TO BIND
For help press Too many pages were sent with the job.
Binding cannot be completed.Reduce the number of pages.
Table 10-1  Control-panel messages (continued)
ENWW Interpret control-panel messages 157
 
						

							Control panel messageDescriptionRecommended action
TOO MANY TRAYS INSTALLEDYou have installed more optional trays than
the product supports.
The product can accept up to four optional
500-sheet trays, or it can accept one optional
1,500-sheet tray and up to three optional 500-
sheet trays, for a total of up to four optional
trays.Remove one of the optional trays.
TRAY  [TYPE] [SIZE]
To change size or type press OK
alternates with
TRAY  [TYPE] [SIZE]
To accept settings press This message states the current type and
size configuration of the paper tray, and
allows you to change the configuration.To change the paper size or type press OK
while the message is present. To clear the
message, press the back arrow 
 while the
message is present.
●Set size and type to ANY if the tray is
used frequently for different sizes or
types.
●Set size and type to a specific setting if
printing with only one type of paper.
TRAY  OPEN
For help press 
alternates with

The tray cannot feed paper to the product
because tray [X] is open and must be closed
for printing to continue.Check the trays and close any that are open.
Unable to mopy job
alternates with
Current status messageMemory or file system failures would not
allow a mopy job to occur. Only one copy will
be produced.Correct the error and then try again to store
the job.
Unable to store job
alternates with
The print job named cannot be stored due to
a memory, disk, or configuration problem.Correct the error and then try again to store
the job.
UNSUPPORTED HOST USB DEVICE
DETECTEDAn unsupported USB device has been
inserted into a USB port.The product cannot use the USB device.
Remove the device.
USB HUBS NOT FULLY SUPPORTED
For help press The product does not meet the power
requirement of the USB hub.Some operations may not work properly.
USB STORAGE DEVICE FAILURE
To clear press OKThe specified device has failed.Press OK to continue.
USB STORAGE FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press OK to continue.
USB STORAGE FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press OK to continue.
USB STORAGE IS WRITE PROTECTED
To clear press OKThe device cannot be written to. Press OK to continue.
Table 10-1  Control-panel messages (continued)
158 Chapter 10   Solve problems ENWW