HP Ilo 4 User Guide
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2.InitiatethedatacollectionprocessfromtheRemoteSupport→DataCollectionspageintheiLO webinterface.Forinstructions,see“Sendingdatacollectioninformation”(page131).The operatingsystemnameandversionareforwardedtoInsightRSandInsightOnlineduringthe datacollectionprocess. 3.IfyouwereloggedintoInsightOnlinewhenyouperformedStep2,clicktherefreshbutton (labeledDevices)toupdatetheInsightOnlineviewwiththeserverinformation. WhenusingInsightOnline,theoperatingsystemnameandversionarelistedontheDevice ConfigurationDetailspageifAMSisinstalledandtheoperatingsystemwasrunningduringthe mostrecentdatacollectiontransmission. ConnectionerrorduringiLOInsightOnlinedirectconnectregistration Issue:ThefollowingerroroccurswhenyoutrytoregisteranHPProLiantserverforInsightOnline directconnect:Cannot connect to remote host. Solution:VerifythatDNSinformationisconfigurediniLO. Forinstructions,see“ManagingtheiLOnetworksettings”(page91). iLOsessionendsunexpectedlyduringiLOInsightOnlinedirectconnectregistration Issue:TheiLOwebinterfacesessionendsunexpectedlywiththeerrorSession Expiredwhen youtrytoregisteranHPProLiantserverforInsightOnlinedirectconnect. Solution:VerifythattheDNSsettingsareconfiguredcorrectlyiniLO.Dependingonyournetwork configuration,youcanviewandchangethesesettingsonthefollowingiLOwebinterfacepages: •Network→iLODedicatedNetworkPort→IPv4 •Network→iLODedicatedNetworkPort→IPv6 •Network→SharedNetworkPort→IPv4 •Network→SharedNetworkPort→IPv6 HPremotesupportregistrationfailsonserversthatuseNICteaming Issue:AnHPProLiantGen8orGen9serverthatusesNICteamingonEthernetport0cannotbe registeredforHPremotesupport. Cause:NICteamingisnotsupportedwiththeiLO4EmbeddedRemoteSupportfeature. TroubleshootingiLOFederationManagementissues QueryerrorsoccuroniLOFederationpages Issue:WhenyouopenaniLOFederationpage,iLOpeersandassociateddatamightbemissing fromthepage,andthefollowingerrorisdisplayed: Errors occurred during query, returned data may be incomplete or inconsistent. Thiserrormightoccurwhenanetworkcommunicationerror,configurationproblem,orfailediLO systempreventstheretrievalofdatafromallsystemsinaniLOFederationgroup. Solution1:Waitfortwicetheconfiguredmulticastinterval,andthenrefreshtheiLOFederation page.IfaniLOsystemwasreconfiguredandcannolongercommunicatewiththelocaliLOsystem, itwillbedroppedfromitspeerrelationshipsaftertheyexpire.Thisshouldeliminatethequery error. Solution2:ChecktheMulti-SystemMappageforerrors.Thispagecanhelpyouidentify communicationproblemsbetweeniLOpeers.Formoreinformation,see“ViewingtheiLOFederation Multi-SystemMap”(page187),“A502errorisdisplayedontheMulti-SystemMappage”(page TroubleshootingiLOFederationManagementissues331
332),“AtimeouterrorisdisplayedontheMulti-SystemMappage”(page332),and“A403error isdisplayedontheMulti-SystemMappage”(page332). Solution3:Ifyouareusingserverbladesinanenclosure,verifythatEnclosureiLOFederation SupportisconfiguredontheEnclosureSettings→NetworkAccess→ProtocolspageintheOnboard Administratorwebinterface.YoumusthaveOnboardAdministrator4.11orlatertoconfigurethis setting.Thisisrequiredtoallowpeer-to-peercommunicationbetweentheserverbladesinan enclosure.Formoreinformation,see“ConfiguringenclosuresupportforiLOFederation”(page 56). Solution4:Verifythattheswitchesinthenetworkareconfiguredtoallowcommunicationbetween iLOpeers.Formoreinformation,see“iLOFederationnetworkrequirements”(page52). Solution5:Ifyourecentlychangedthenetworkroutes,subnetmask,IPaddress,orHTTPportfor aniLOpeer,verifythattheiLOpeerhasacommunicationpathtothelocaliLOsystem. FormoreinformationaboutiLOnetworksettings,see“ManagingtheiLOnetworksettings” (page91). FormoreinformationabouttheiLOHTTPportsetting,see“ConfiguringiLOaccesssettings”(page 57). Solution6:EnsurethatcommunicationbetweenthelocaliLOsystemandthepeerwiththeerror isnotblockedbyanintermediatefirewallorachangetotheiLOnetworkconfigurationandHTTP portsetting. AtimeouterrorisdisplayedontheMulti-SystemMappage Issue:TheMulti-SystemMappagemightdisplayaTimed OuterrorforapeerofthelocaliLO systeminthefollowingsituations: •ApeerofthelocaliLOsystemhasapeerthathasfailed. •AnintermediatefirewallispreventingcommunicationbetweenthelocaliLOsystemanda peer. •NetworkconfigurationchangesarepreventingcommunicationbetweenthelocaliLOsystem andapeer. •TheenclosurethatcontainsthepeerisnotconfiguredforiLOFederationsupport. Solution1:Removeorrepairthefailedpeer. Solution2:VerifythatthenetworkisconfiguredtoallowcommunicationbetweentheiLOpeers. Solution3:VerifythattheenclosurethatcontainsaniLOserverbladepeerisconfiguredforiLO FederationsupportontheEnclosureSettings→NetworkAccess→ProtocolspageintheOnboard Administratorwebinterface.YoumusthaveOnboardAdministrator4.11orlatertoconfigurethis setting.Thisisrequiredtoallowpeer-to-peercommunicationbetweentheserverbladesinan enclosure.Formoreinformation,see“ConfiguringenclosuresupportforiLOFederation”(page 56). A502errorisdisplayedontheMulti-SystemMappage Issue:TheMulti-SystemMappageshowsa502error. ThiserrorindicatesthatthelistedpeerrejectedarequestfromthelocaliLOsystem. Solution:EnsurethatcommunicationbetweenthelocaliLOsystemandthepeerwiththeerroris notblockedbyanintermediatefirewallorachangetotheiLOnetworkconfigurationandHTTP portsetting. A403errorisdisplayedontheMulti-SystemMappage Issue:TheMulti-SystemMappageshowsa403Forbidden/Authorizationerror. 332Troubleshooting
ThiserroroccurswhenthegroupkeyonthelocaliLOsystemdoesnotmatchthegroupkeyona peeriLOsystem. Solution:EnsurethatthegroupkeymatchesforalliLOsystemsthataremembersoftheselected group. iLOpeersarenotdisplayed Issue:iLOpeers(systemsinthesamegroupasthelocaliLOsystem)arenotdisplayedoniLO Federationpages. Solution1:EnsurethatthegroupkeymatchesforalliLOsystemsthataremembersoftheselected group. Solution2:Waitfortwicetheconfiguredmulticastinterval,andthenrefreshtheiLOFederation page.IfaniLOsystemwasreconfiguredandcannolongercommunicatewiththelocaliLOsystem, itwillbedroppedfromitspeerrelationshipsaftertheyexpire.Thisshouldeliminatethequery error. Solution3:Ifyouareusingserverbladesinanenclosure,verifythatEnclosureiLOFederation SupportisconfiguredontheEnclosureSettings→NetworkAccess→ProtocolspageintheOnboard Administratorwebinterface.YoumusthaveOnboardAdministrator4.11orlatertoconfigurethis setting.Thisisrequiredtoallowpeer-to-peercommunicationbetweentheserverbladesinan enclosure.Formoreinformation,see“ConfiguringenclosuresupportforiLOFederation”(page 56). Solution4:Verifythattheswitchesinthenetworkareconfiguredtoallowcommunicationbetween iLOpeers.Formoreinformation,see“iLOFederationnetworkrequirements”(page52). Solution5:EnsurethatcommunicationbetweenthelocaliLOsystemandthepeerwiththeerror isnotblockedbyanintermediatefirewallorachangetotheiLOnetworkconfigurationandHTTP portsetting. iLOpeersaredisplayedwithIPv6addressesonIPv4networks Issue:iLOpeersonanIPv4networkaredisplayedwithIPv6addressesoniLOFederationpages. Solution:IfthenetworkisconfiguredtouseIPv4only,verifythattheiLOClientApplicationsuse IPv6firstcheckboxisnotselectedontheNetwork→iLODedicatedNetworkPort→IPv6page. Troubleshootingmiscellaneousissues Thefollowingsectionsdiscusstroubleshootingmiscellaneoushardwareorsoftwareissues. UnabletogetSNMPinformationfromHPSIM Solution:TheagentsrunningonthemanagedserversupplySNMPinformationtoHPSIM.For agentstopassinformationthroughiLO,iLOdevicedriversmustbeinstalled.Forinstallation instructions,see“InstallingtheiLOdrivers”(page34). IfyouhaveinstalledthedriversandagentsforiLO,verifythatiLOandthemanagementPCare onthesamesubnet.YoucanverifythisquicklybypingingiLOfromthemanagementPC.Consult yournetworkadministratorforproperroutestoaccesstheiLOnetworkinterface. UnabletoupgradeiLOfirmware •Solution1:IfyouattempttoupgradetheiLOfirmwarebyusingtheiLOwebinterface,andit doesnotrespond,doesnotacceptthefirmwareupgrade,orisstoppedbeforeasuccessful upgrade,tryreinstallingthefirmwareafteryoucompletethefollowingdiagnosticsteps: 1.AttempttoconnecttoiLOthroughthewebbrowser.Ifyoucannotconnect,thereisa communicationissue. Troubleshootingmiscellaneousissues333
2.AttempttopingiLO.Ifyouaresuccessful,thenetworkisworking. •Solution2:IfanincorrectfileisusedtoflashtheiLOfirmwarebyusingtheiLOwebinterface, thefollowingerrormessageisdisplayed: The last firmware update attempt was not successful. Ready for the next update. Ifthiserroroccurs,clicktheClearErrorbuttontoresettheflashprocess,andthentrythe firmwareupdateagainwiththecorrectfirmwarefile.Ifyoudonotcleartheerror,thesame errormightoccurevenwhenyouusethecorrectfirmwarefile. •Solution3:IfaconnectionerroroccursafteryouinstallafirmwareupdatebyusingtheiLO webinterface,clearthebrowsercache. •Solution4:Tryadifferentfirmwareupdatemethod.Forinformationaboutthemethodsthat youcanusetoupdatethefirmware,see“Updatingfirmware”(page37). iLOfirmwareupdatedoesnotfinish Issue:AniLOfirmwareupdateremainsat1%completeanddoesnotfinish. Solution:ResetiLO,andthenretrythefirmwareupdate. 1.InstalltheHPLights-OutOnlineConfigurationUtility(HPONCFG)ontheHPProLiantserver. YoucandownloadHPONCFGfromthefollowingwebsite:http://www.hp.com/support/ ilo4. 2.Openacommandwindow. 3.ChangetothedirectorythatcontainsHPONCFG. 4.Enterthefollowingcommand: •Windows:hponcfg /reset •Linux:hponcfg -r NOTE:TheusercredentialsarenotrequiredwhenyouuseHPONCFGfromtheserver operatingsystem. 5.RetrytheiLOfirmwareupdate. TIP:ForinformationaboutusingHPONCFG,seetheHPiLO4ScriptingandCommandLine Guide. ForinformationaboutothermethodsyoucanusetoresetiLO,seetheHPiLO4UserGuideand theHPiLO4ScriptingandCommandLineGuide. iLOnetworkFailedFlashRecovery Mostfirmwareupgradesfinishsuccessfully.Intheunlikelyeventofserverpowerlossduringan iLOfirmwareupgrade,iLOmightberecoverablewhenpowerisrestored. Whenthecomputerisbooting,thekernelperformsimagevalidationonthemainimage.Ifthe imageiscorruptedorincomplete,thekernelentersFailedFlashRecovery.FailedFlashRecovery activatesanFTPserverwithiniLO.TheFTPserverenablesyoutosendanimagetoiLOfor programming.TheFTPserverdoesnotprovideanyotherservices. AnetworkclientcanconnecttotheFTPserver.Theusernamefortheconnectionistest,andthe passwordisflash.TosendafirmwareimagetoiLO,usetheFTPclientPUTcommand.After receivingtheimage,iLOvalidatestheimage.Iftheimageisacomplete,signed,andvalidfirmware image,thekernelbeginsprogrammingtheFLASHpartition. AftertheimageiscompletelyprogrammedintotheFLASHpartition,resetiLObyissuingtheRESET commandtotheiLOFTPserver. 334Troubleshooting
Example: F:\ilo>ftp 192.168.1.2 Connected to 192.168.1.2. 220 FTP Recovery server ready. User (192.168.1.2:(none)): ftp 331 Password required. Password: 231 Logged in. ftp> put iLO.bin 200 Ok. 150 ready for file 226-Checking file 226-File acceptable 226-Flashing 3% complete 226-Flashing 4% complete 226-Flashing 6% complete . . . 226-Flashing 97% complete 226-Flashing 99% complete 226-Flashing 100% complete 226-Flashing completed 226 Closing file ftp: 8388608 bytes sent in 1.38Seconds 6100.81 Kbytes/sec. ftp> quote reset 221 Goodbye (reset). Connection closed by remote host. ftp> quit ServernamestillpresentafterSystemEraseUtilityisexecuted Theservername,asshownontheiLOOverviewpage,istheinstalledhostoperatingsystemname. IftheInsightManagementAgentsareinstalledontheserver,theagentswillobtainthehostname andupdateitontheiLOwebinterfacepage. Toremovetheservernameaftertheredeploymentofaserver,dooneofthefollowing: •LoadtheHPInsightManagementAgentstoupdatetheservername. •SetiLOtothefactorydefaultsettingsbyusingiLORBSUortheiLO4ConfigurationUtility. CAUTION:ThisprocedureclearsalliLOconfigurationinformation,notjusttheServerName. Formoreinformation,see“ResettingiLOtothefactorydefaultsettingsbyusingiLORBSU” (page311)and“ResettingiLOtothefactorydefaultsettingsbyusingtheiLO4Configuration Utility”(page312). •ChangetheservernameontheAdministration→AccessSettings→AccessOptionspageinthe iLOwebinterface. CertificateerrorwhennavigatingtoiLOwebinterface Issue:WhenyounavigatetotheiLOwebinterface,acertificateerrorappears. Solution:Useoneofthefollowingprocedurestoresolvetheerror. Troubleshootingmiscellaneousissues335
Resolvingabrowsercertificateerror:InternetExplorer 1.ClicktheContinuetothiswebsite(notrecommended)link. 2.LogintotheiLOwebinterface. 3.NavigatetotheAdministration→Security→SSLCertificatepage. 4.ClickCustomizeCertificate. TheSSLCertificateCustomizationpageopens. 5.OntheSSLCertificateCustomizationpage,enterthefollowinginformationintheCertificate SigningRequest(CSR)Informationsection.Therequiredboxesaremarkedwithanasterisk (*). •Country(C)—Thetwo-charactercountrycodethatidentifiesthecountrywherethecompany ororganizationthatownsthisiLOsystemislocated. •State(ST)—ThestatewherethecompanyororganizationthatownsthisiLOsystemis located. •CityorLocality(L)—Thecityorlocalitywherethecompanyororganizationthatownsthis iLOsystemislocated. •OrganizationName(O)—ThenameofthecompanyororganizationthatownsthisiLO system. •OrganizationalUnit(OU)—(Optional)Theunitwithinthecompanyororganizationthat ownsthisiLOsystem. •CommonName(CN)—TheFQDNofthisiLOsystem. 6.ClickGenerateCSR. Thefollowingmessageisdisplayed: The iLO subsystem is currently generating a Certificate Signing Request (CSR). This may take 10 minutes or more. In order to view the CSR, wait 10 minutes or more, and then click the Generate CSR button again. 7.After10minutesormore,clickGenerateCSR. AnewwindowdisplaystheCSR. 8.SelectandcopytheCSRtext. 9.Openabrowserwindowandnavigatetoathird-partyCA. 336Troubleshooting
10.FollowtheonscreeninstructionsandsubmittheCSRtotheCA. TheCAwillgenerateacertificateinthePKCS#10format. 11.Afteryouobtainthecertificate,verifythefollowing: •TheCNmatchestheiLOFQDN.ThisislistedastheiLOHostnameonthe Information→Overviewpage. •ThecertificateisgeneratedasaBase64-encodedX.509certificate. •Thefirstandlastlinesareincludedinthecertificate. 12.ReturntotheSSLCertificateCustomizationpageintheiLOwebinterface. 13.ClickImportCertificate. TheImportCertificatewindowopens. 14.Pastethecertificateintothetextbox,andthenclickImport. 15.RestartiLO. Resolvingabrowsercertificateerror:Firefox 1.ClicktheIUnderstandtheRiskslinktoexpandthesection,andthenclickAddException. 2.IntheAddSecurityExceptiondialogbox,enterhttps://intheLocationbox. Troubleshootingmiscellaneousissues337
3.ClickConfirmSecurityExceptiontoresolvethesecuritywarning. ThesecurityexceptionissavedandtheiLOloginscreenappears. 4.LogintoiLO. Resolvingabrowsercertificateerror:Chrome 1.Whenthesecuritywarningappears,clickProceedanyway. 2.LogintoiLO. 3.Optional:TopreventthecertificatewarningfromappearinginfutureiLOwebinterface sessions,installanSSLcertificate. Forinstructions,performStep3throughStep15in“Resolvingabrowsercertificateerror: InternetExplorer”(page336). 338Troubleshooting
8Supportandotherresources ContactingHP Forworldwidetechnicalsupportinformation,seetheHPSupportCenter: http://www.hp.com/go/hpsc BeforecontactingHP,collectthefollowinginformation: •Productmodelnamesandnumbers •Technicalsupportregistrationnumber(ifapplicable) •Productserialnumbers •Errormessages •Operatingsystemtypeandrevisionlevel •Detailedquestions RegisteringforSoftwareTechnicalSupportandUpdateService InsightManagementsoftwareproductsinclude1yearof24x7HPSoftwareTechnicalSupport andUpdateService.ThisserviceprovidesaccesstoHPtechnicalresourcesforassistancein resolvingsoftwareimplementationoroperationsproblems. Theservicealsoprovidesaccesstosoftwareupdatesandreferencemanualsinelectronicformat. Withthisservice,iLOAdvancedandiLOAdvancedforBladeSystemcustomersbenefitfrom expeditedproblemresolutionaswellasproactivenotificationanddeliveryofsoftwareupdates. Formoreinformationaboutthisservice,seethefollowingwebsite:http://www.hp.com/services/ insight. Ifyoureceivedalicenseentitlementcertificate,registrationforthisserviceoccursafteronline redemptionofthelicensecertificateorkey. HowtouseSoftwareTechnicalSupportandUpdateService Afteryouareregistered,youwillreceiveaservicecontractinthemail.Thecontractcontainsthe CustomerServicephonenumberandyourSAID.YouwillneedyourSAIDwhenyoucallfor technicalsupport.ByusingyourSAID,youcanalsogototheHPSupportCenterwebsitetoview yourcontractonline. HPSupportCenter Jointhediscussion.TheHPSupportCenterathttp://www.hp.com/go/hpscisacommunity-based, user-supportedtoolforHPcustomerstoparticipateindiscussionsamongthecustomercommunity aboutHPproducts.FordiscussionsrelatedtoiLOAdvancedandiLOAdvancedforBladeSystem software,seetheManagementSoftwareandSystemToolsarea. HPauthorizedresellers ForthenameofthenearestHPauthorizedreseller,seethefollowingsources: •IntheUnitedStates,seetheHPU.S.servicelocatorwebsite: http://www.hp.com/service_locator •Inotherlocations,seetheContactHPworldwidewebsite: http://www.hp.com/go/assistance ContactingHP339
Relatedinformation Documents •HPiLO4ScriptingandCommandLineGuide •HPiLO4ReleaseNotes •HPROM-BasedSetupUtilityUserGuide •HPUEFISystemUtilitiesUserGuide •HPIntelligentProvisioningUserGuideforHPProLiantGen8Servers •HPIntelligentProvisioningUserGuideforHPProLiantGen9Servers •HPScriptingToolkitforLinuxUserGuide •HPScriptingToolkitforWindowsUserGuide •HPSmartUpdateFirmwareDVDUserGuide •HPSmartUpdateManagerUserGuide •HPServicePackforProLiantUserGuide •HPSystemsInsightManagerUserGuide •HPBladeSystemOnboardAdministratorUserGuide •HPProLiantGen8TroubleshootingGuide,VolumeI:Troubleshooting •HPProLiantGen9TroubleshootingGuide,VolumeI:Troubleshooting •HPInsightRemoteSupportInstallationandConfigurationGuide •HPInsightRemoteSupportMonitoredDevicesConfigurationGuide •HPInsightRemoteSupportandInsightOnlineSetupGuideforHPProLiantServersandHP BladeSystemc-ClassEnclosures •HPiLOFederationManagementUserGuide Websites •HPProLiantGen8ServerManagement:http://www.hp.com/go/proliantgen8/docs •HPProLiantGen9ServerManagement:http://www.hp.com/support/proliantgen9/docs •HPIntelligentProvisioning:http://www.hp.com/go/intelligentprovisioning/docs •HPUEFISystemUtilities:http://www.hp.com/go/ProLiantUEFI/docs •HPInsightRemoteSupport:www.hp.com/go/insightremotesupport/docs •HPRESTfulAPI:http://www.hp.com/go/restfulinterface/docs •HPSUM:http://www.hp.com/go/hpsum •HPServicePackforProLiant:http://www.hp.com/go/spp/documentation •HPiLO4:http://www.hp.com/go/ilo/docs •HPSystemsInsightManager:http://www.hp.com/go/hpsim •HPOnboardAdministrator:http://www.hp.com/go/oa •HPVMwareVibsDepot:http://vibsdepot.hp.com 340Supportandotherresources