HP Ilo 4 User Guide

							DatacollectedbyInsightRemoteSupport
ByregisteringforInsightRemoteSupport,youagreetosendregistration,serviceevents,
configuration,andActiveHealthSystemdatatoHP.AlldatacollectedandsenttoHPwillbeused
toprovideremotesupportandqualityimprovement.Thecollecteddataismanagedaccordingto
theHPprivacystatement,availableathttp://www.hp.com/go/privacy.
WhenaserverisregisteredforInsightRemoteSupport,iLOortheInsightRSHostingDevicesends
ActiveHealthSysteminformationtoHPevery7days,andsendsconfigurationinformationevery
30days.ThefollowinginformationissenttoHP:
•Registration—Duringserverregistration,iLOcollectsdatatouniquelyidentifytheserver
hardware.ThisdataissenttotheInsightRSHostingDevice(InsightRemoteSupportcentral
connect)ordirectlytoHP(InsightOnlinedirectconnect).
Registrationdataincludesthefollowing:
◦Servermodel
◦Serialnumber
◦iLONICaddress
FormoreinformationaboutregisteringforRemoteSupport,see“RegisteringforInsightRemote
Supportcentralconnect”(page126)or“RegisteringforInsightOnlinedirectconnect”(page
123).
•Serviceevents—Whenserviceeventsarerecorded,iLOcollectsdatatouniquelyidentifythe
relevanthardwarecomponent.ThisdataissenttotheInsightRSHostingDevice(InsightRemote
Supportcentralconnect)ordirectlytoHP(InsightOnlinedirectconnect).
Serviceeventdataincludesthefollowing:
◦Servermodel
◦Serialnumber
◦Partnumberofthehardwarecomponent
◦Description,location,andotheridentifyingcharacteristicsofthehardwarecomponent
Formoreinformation,see“WorkingwithInsightRemoteSupportserviceevents”(page128).
•Configuration—Duringdatacollection,iLOcollectsdatatoenableproactiveadviceand
consulting.ThisdataissenttotheInsightRSHostingDevice(InsightRemoteSupportcentral
connect)ordirectlytoHP(InsightOnlinedirectconnect).
Configurationdataincludesthefollowing:
◦Servermodel
◦Serialnumber
◦Processormodel,speed,andutilization
◦Storagecapacity,speed,andutilization
◦Memorycapacity,speed,andutilization
◦Firmware/BIOS
◦Installeddrivers,services,andapplications(ifAMSisinstalled)
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							Formoreinformation,see“ViewingandsendingRemoteSupportdatacollectioninformation”
(page131).
•ActiveHealthSystem—Duringdatacollection,iLOcollectsdataaboutthehealth,configuration,
andruntimetelemetryoftheserver.Thisinformationisusedfortroubleshootingissuesand
closed-loopqualityanalysis.
Forinformationaboutthedatathatiscollected,see“UsingtheHPActiveHealthSystem”
(page177).
UsingInsightRemoteSupportwithHPProactiveCareservice
HPProactiveCareservicecustomersmustregistertheirHPProLiantGen8andGen9serversfor
InsightRemoteSupportcentralconnectorInsightOnlinedirectconnectinordertoreceivethe
followingHPProactiveCareservicesfeatures:ProactiveScanandFirmware/SoftwareVersion
Reportandrecommendations.
•ThedirectconnectoptionrequirestheinstallationofAMS.
•ThecentralconnectoptionrequirestheinstallationofAMSortheSNMP/WBEMagents.
FormoreinformationabouttheHPProactiveCareservice,seethefollowingwebsite:http://
www.hp.com/services/proactivecarecentral.
Prerequisites
Beforeregistering,verifythatthefollowingprerequisitesaremet:
•AsupportedversionoftheiLOfirmwareisinstalled.
ForHPProLiantGen8servers:
◦Version1.40orlaterisrequiredforInsightOnlinedirectconnectregistration.
◦Version1.10orlaterisrequiredforInsightRemoteSupportcentralconnectregistration.
ForHPProLiantGen9servers:
◦Version2.00orlaterisrequiredforInsightOnlinedirectconnectandInsightRemote
Supportcentralconnectregistration.
•Optional:AMSisinstalledandtheoperatingsystemisrunningontheserverthatyouwant
toregister.
HPrecommendsinstallingAMS.FormoreinformationaboutAMS,see“InstallingAMSorthe
InsightManagementAgents”(page107).
HPProactiveCareservicescustomersonly:AMSinstallationisrequiredinordertoreceive
thefollowingHPProactiveCareservicesfeatures:ProactiveScanandFirmware/Software
VersionReportandrecommendations.
AMSisonewayinwhichiLOcanobtainthenameoftheserver.IfiLOcannotobtainthe
servername,thedisplayedservernameinInsightOnlineandInsightRSisderivedfromthe
serverserialnumber.IfyoudonotinstallAMS,dooneofthefollowingtoensurethatthe
servernameisdisplayedcorrectlyinInsightOnlineandInsightRS:
◦ForWindowssystemsonly,starttheoperatingsystem.InsightOnlineandInsightRSwill
usetheWindowscomputernametoidentifytheserver.
◦ConfiguretheServerNameontheAdministration→AccessSettingspageintheiLOweb
interface.
NOTE:TheservernameisdisplayedinInsightOnlineandInsightRS,andcanbe
viewedbyHPSupportandyourauthorizedserviceprovider,reseller/distributor,and
installer.Toprotectyourprivacy,donotusesensitiveinformationinthenameoftheHP
ProLiantGen8orGen9server.
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							•TheHPProLiantiLO3/4ChannelInterfaceDriverisinstalled.
Formoreinformation,see“InstallingtheiLOdrivers”(page34).
•TheiLOtimezoneisset.
Forinstructions,see“ConfiguringSNTPsettings”(page103).
•ForInsightOnlinedirectconnectonly:ADNSserverisconfigurediniLO.
ThisisrequiredforcommunicationbetweeniLOandInsightOnline.
Forinstructions,see“ConfiguringIPv4settings”(page97)and“ConfiguringIPv6settings”
(page99).
•ForInsightRemoteSupportcentralconnectonly:AsupportedversionoftheInsightRSsoftware
isinstalledandconfiguredontheInsightRSHostingDevice.
HPProLiantGen8serversaresupportedwithInsightRS7.0.9orlater.
HPProLiantGen9serversaresupportedwithInsightRS7.1orlater.
ForInsightRSdevicesupportinformation,seethefollowingwebsite:http://
h17007.www1.hp.com/us/en/enterprise/servers/supportmatrix/insight_rs.aspx.
•ForInsightRemoteSupportcentralconnectonly:TheRIBCLprotocolcredentialsfortheserver
areconfiguredintheInsightRSConsole.
FormoreinformationabouttheRIBCLprotocolcredentials,seetheHPInsightRemoteSupport
InstallationandConfigurationGuide.
RegisteringforInsightRemoteSupportbyusingtheiLOwebinterface
HPInsightRemoteSupportprovidesautomaticsubmissionofhardwareeventstoHPtoprevent
downtimeandenablefasterissueresolution.YoucanregisterdirectlytoHPorthroughanInsight
RSHostingDevice.
RegisteringforInsightOnlinedirectconnect
UsethisproceduretoregisteranHPProLiantserverforInsightOnlinedirectconnectremotesupport.
WhenyouregisterforInsightOnlinedirectconnect,youmustcompletestepsinboththeiLOweb
interfaceandtheInsightOnlineportal.
YoumusthavetheConfigureiLOSettingsprivilegetomodifytheiLOremotesupportsettings.
1.VerifythattheservermeetstheprerequisitesforusingtheInsightRemoteSupportsolution.
Formoreinformation,see“Prerequisites”(page122).
2.NavigatetotheRemoteSupport→Registrationpage.
3.SelectRegisterthisserverdirectlytoHP.
ThepagerefreshestoshowtheInsightOnlinedirectconnectregistrationoptions.
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							4.EnteryourHPPassportcredentialsintheHPPassportUserIDandHPPassportPassword
boxes.
IMPORTANT:Inmostcases,yourHPPassportuserIDisthesameastheemailaddressyou
usedduringtheHPPassportregistrationprocess.IfyouchangedyouruserIDintheHPSupport
Center,besuretoenteryouruserIDandnotyouremailaddress.
5.Optional:EnterthefollowinginformationiftheHPProLiantserverusesawebproxyserverto
accesstheInternet:
•WebProxyServer
•WebProxyPort
•WebProxyUsername
•WebProxyPassword
6.SelectthecheckboxIacceptthetermsandconditionsoftheHPSoftwareLicenseAgreement
andtheHPInsightManagementAdditionalLicenseAuthorization.
NOTE:Youcanviewthesedocumentsathttp://www.hp.com/go/SWLicensing.
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							7.ClickRegister.
ClickingRegisterisStep1ofatwo-stepregistrationprocess.Step2iscompletedinInsight
Online.
Byregistering,youagreetosendregistration,serviceevents,configuration,andActiveHealth
SystemdatatoHP.Formoreinformationaboutthetypeofdatacollected,see“Datacollected
byInsightRemoteSupport”(page121).AlldatacollectedandsenttoHPwillbemanaged
accordingtotheHPPrivacyStatement,whichyoucanreviewatthefollowingwebsite:http://
www.hp.com/go/privacy.
WhenStep1iscompleted,thefollowingmessageappears:
Step 1 of remote support registration has been completed. Please
proceed to step 2 to complete the registration process.
Allowupto5minutesforyourregistrationrequesttobefullyprocessed.
8.NavigatetotheInsightOnlinewebsiteathttp://www.hp.com/go/InsightOnline,andthen
loginwithyourHPPassportaccountcredentials.
9.FollowtheonscreeninstructionsinInsightOnline,andprovideyoursite,contact,andpartner
informationsoHPcandeliverserviceforyourHPProLiantserver.
TIP:Tostreamlinetheprocesswhenyouhavemultipleserverstoregister,completeStep1
foralloftheservers,andthencompleteStep2foralloftheserversduringoneInsightOnline
session.
Fordetailedinstructions,seetheHPInsightRemoteSupportandInsightOnlineSetupGuide
forHPProLiantServersandHPBladeSystemc-ClassEnclosures.
10.ReturntotheRemoteSupport→RegistrationpageintheiLOwebinterface,selectthecheck
boxPleaseconfirmthatyouhavecompletedtheregistrationprocessinHPInsightOnline,and
thenclickApply.
TIP:YoucanuseRIBCLXMLscriptstocompletethisstepforagroupofHPProLiantservers.
Formoreinformation,seetheHPiLO4ScriptingandCommandLineGuide.
Amessagesimilartothefollowingappears:
Successfully registered!
Configuringremotesupport125   
						

							HP Passport User ID used to register this server: .
11.Optional:SendatesteventtoconfirmtheconnectionbetweeniLOandInsightRemoteSupport.
Forinstructions,see“Sendingatestserviceevent”(page129).
12.Optional:Ifyouwanttoreceiveemailalertsaboutsystemevents,configureAlertMailonthe
Administration→Management→AlertMailpage.
Formoreinformation,see“ConfiguringAlertMailsettings”(page117).
YoucanalsoregisteraserverforInsightOnlinedirectconnectbyusingthefollowing:
•XMLconfigurationandcontrolscripts.Forinstructions,seetheHPiLO4Scriptingand
CommandLineGuide.
•IntelligentProvisioning.Forinstructions,seetheIntelligentProvisioningdocumentationatthe
followingwebsite:http://www.hp.com/go/intelligentprovisioning/docs.
Editingthewebproxysettings
ProxysettingsmustbemaintainedtoenableanHPProLiantservertocontinuetosendInsight
RemoteSupportdatatoHP.Iftheproxysettingschange,usethefollowingproceduretoeditthem:
1.NavigatetotheRemoteSupport→Registrationpage.
2.Updatethefollowingsettings,asneeded:
•WebProxyServer
•WebProxyPort
•WebProxyUsername
•WebProxyPassword
3.ClickApply.
RegisteringforInsightRemoteSupportcentralconnect
UsethisproceduretoregisteranHPProLiantserverforInsightRemoteSupportcentralconnect.
YoumusthavetheConfigureiLOSettingsprivilegetomodifytheiLOremotesupportsettings.
1.VerifythattheservermeetstheprerequisitesforusingInsightRemoteSupport.
Formoreinformation,see“Prerequisites”(page122).
2.NavigatetotheRemoteSupport→Registrationpage.
3.SelectRegisterthisserverthroughanHPInsightRemoteSupportcentralizedhostingdevice.
ThepagerefreshestoshowtheInsightRemoteSupportcentralconnectregistrationoptions.
126ConfiguringiLO 
						

							4.EntertheInsightRSHostingDevicehostnameorIPaddressandPortnumber.
Thedefaultportis7906.
5.ClickRegister.
Byregistering,youagreetosendregistration,serviceevents,configuration,andActiveHealth
SystemdatatoHP.Formoreinformationaboutthetypeofdatacollected,see“Datacollected
byInsightRemoteSupport”(page121).AlldatacollectedandsenttoHPwillbemanaged
accordingtotheHPPrivacyStatement,whichyoucanreviewatthefollowingwebsite:http://
www.hp.com/go/privacy.
Amessagesimilartothefollowingappears:
Successfully registered! Insight Remote Support hosting server:
.
whereistheInsightRSHostingDevicehostnameorIP
addressandportnumber.
6.Optional:SendatesteventtoconfirmtheconnectionbetweeniLOandInsightRemoteSupport.
Forinstructions,see“Sendingatestserviceevent”(page129).
YoucanalsoregisteraserverforInsightRemoteSupportcentralconnectbyusingthefollowing:
•XMLconfigurationandcontrolscripts.Forinstructions,seetheHPiLO4Scriptingand
CommandLineGuide.
•IntelligentProvisioning.Forinstructions,seetheIntelligentProvisioningdocumentationatthe
followingwebsite:http://www.hp.com/go/intelligentprovisioning/docs.
•InsightRSConsole.Forinstructions,seetheHPInsightRemoteSupportMonitoredDevices
ConfigurationGuide.
Configuringremotesupport127 
						

							UnregisteringfromInsightRemoteSupportbyusingtheiLOwebinterface
TheprocesstounregisterfromremotesupportdependsonwhetheryouusedtheDirectConnect
orCentralConnectregistrationmethod.
UnregisteringfromInsightOnlinedirectconnect
UsethisproceduretodiscontinuemonitoringofanHPProLiantserverthatisregisteredforInsight
Onlinedirectconnect.
YoumusthavetheConfigureiLOSettingsprivilegetomodifytheremotesupportsettings.
1.NavigatetotheRemoteSupport→RegistrationpageintheiLOwebinterface.
2.ClickUnregister.
Thefollowingmessageappears:
Are you sure you want to unregister and disable automated support?
3.ClickOK.
Thefollowingmessageappears:
Un-registration in progress. Please wait...
Whentheprocessiscompleted,thefollowingmessageappears:
This server is not registered.
UnregisteringfromInsightRemoteSupportcentralconnect
UsethisproceduretodiscontinuemonitoringofanHPProLiantserverthatisregisteredforInsight
RemoteSupportcentralconnect.
YoumusthavetheConfigureiLOSettingsprivilegetomodifytheremotesupportsettings.
1.LogintotheInsightRSConsole.
2.Dooneofthefollowing:
•TostopmonitoringanHPProLiantservertemporarily,selecttheserveronthe
Devices→DeviceSummarytabintheInsightRSConsole,andthenselect
ACTIONS→DISABLESELECTED.
NOTE:UnregisteringtheserverdirectlyfromtheiLOwebinterfaceisthesameas
temporarilydisablingtheserverintheInsightRSConsole.
•TostopmonitoringanHPProLiantserverpermanently,deletetheserverfromtheInsight
RSConsole.Todeletetheserver,selectitontheDeviceSummarytab,andthenselect
ACTIONS→DELETESELECTED.
3.NavigatetotheRemoteSupport→RegistrationpageintheiLOwebinterface.
4.Verifythattheserverisunregistered.
WorkingwithInsightRemoteSupportserviceevents
UsetheRemoteSupport→ServiceEventspagetomonitorserviceevents,sendtestevents,andset
maintenancemode.YoumusthavetheConfigureiLOSettingsprivilegetomakechangesonthis
page.
WheniLOdetectsahardwarefailure—forexample,aproblemwithamemoryDIMMorfan—a
serviceeventisgenerated.WhenaserverisregisteredforInsightRemoteSupport,theservice
eventdetailsarerecordedintheServiceEventLog,andtheserviceeventissenttodirectlytoInsight
Online(directconnect)ortotheInsightRSHostingDevice(centralconnect)whichforwardsitto
HP.WhenHPreceivesaserviceevent,asupportcaseisopened(ifwarranted).
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							Usingmaintenancemode
Usemaintenancemodewhenyouareperformingmaintenanceonaserver.Inmaintenancemode,
anyeventsormessagesthataresenttoInsightRSorInsightOnlineareflaggedtoindicatethat
theeventrequiresnoaction.ThishelpsHPtodeterminewhethertoopenasupportcase.
1.NavigatetotheRemoteSupport→ServiceEventspage.
2.SelecttheSetMaintenanceModecheckbox.
3.SelectatimefromtheExpiresinmenu.
4.ClickApply.
iLOdisplaysthefollowingmessage:
Server Maintenance Mode set.
Maintenancemodeendsautomaticallywhenthespecifiedamountoftimehaspassed.The
followingmessageappears:
Server Maintenance Mode cleared.
TIP:Toendmaintenancemodeearly,selecttheClearMaintenanceModecheckbox,and
thenclickApply.
Sendingatestserviceevent
YoucansendatesteventtoverifythatyourInsightRemoteSupportconfigurationisworking
correctly.
1.NavigatetotheRemoteSupport→ServiceEventspage.
2.ClickSendTestEvent.
Thefollowingmessageappears:
Are you sure you want to send a test event?
Configuringremotesupport129  
						

							3.ClickOK.
Thefollowingmessagesappear:
Test Service Event Transmission initiated.
Service Event transmission in progress.
Whenthetransmissioniscompleted,thetesteventislistedintheServiceEventLog,theInsight
RSConsole(centralconnectonly),andInsightOnline.
Ifthetestissuccessful,theSubmitStatusintheServiceEventLogdisplaysthetextNo Error.
TheTimeGeneratedcolumnintheServiceEventLogshowsthedateandtimebasedonthe
configurediLOtimezone.
ViewingtheServiceEventLog
ToviewtheServiceEventLog,navigatetotheRemoteSupport→ServiceEventspage.
TheServiceEventLogdisplaysthefollowinginformationforeachserviceevent:
•Identifier—Auniquestringthatidentifiestheserviceevent.
•TimeGenerated—Thetimetheserviceeventwasgenerated.Thiscolumnshowsthedateand
timebasedontheconfigurediLOtimezone.
•EventID—Auniquenumberfortheserviceeventtype.Table4(page130)liststhepossible
serviceevents.
Table4Serviceeventtypes
DescriptionEventID
GenericTestServiceEvent1
FanFailedServiceEvent100
PowerSupplyFailedServiceEvent200
PhysicalDiskDriveServiceEvent300
SmartArrayControllerAcceleratorBatteryFailureEvent301
SmartArrayControllerAcceleratorBoardStatusChangedEvent302
SmartArrayControllerStatusChangedEvent303
MemoryModuleFailedorPredictedtoFailEvent400
•PerceivedSeverity—Theseverityoftheeventindication(forexample,5-Major,7-Fatal).
•SubmitStatus—Thestatusoftheeventsubmission.IfthestatusisNo error,theeventwas
submittedsuccessfully.
•Destination—ForInsightRemoteSupportcentralconnectconfigurations,thehostnameorIP
addressandportoftheInsightRSHostingDevicethatreceivedtheserviceevent.ForInsight
Onlinedirectconnectconfigurations,thevalueHPInsightOnlineisdisplayed.
•EventCategory—ThecategoryoftheeventthatmatchestheMessageIDdescriptioninthe
messageregistry.
ClearingtheServiceEventLog
1.NavigatetotheRemoteSupport→ServiceEventspage.
2.ClickClearEventLog.
Thefollowingmessageappears:
Are you sure you want to clear the Service Event Log?
130ConfiguringiLO