HP Ilo 4 User Guide

							Table9Alerts
DescriptionAlert
ThistrapisgeneratedwhenyouclicktheSendTestAlertbuttononthe
Administration→ManagementpageintheiLOwebinterface.
Test Trap
Theserverlostpower.Server Power Outage
Theserverwasreset.Server Reset
Aremoteuserloginattemptfailed.Failed Login Attempt
Thisisanerrorconditionthatisnotpredefinedbythehard-codedMIB.General Error
Thecircularloghasbeenoverrun.Logs
ThestateoftheSecurityOverrideSwitchchanged(On/Off).Security Override Switch
Changed: On/Off
Theservercouldnotpoweronbecauseofinsufficientpower.Rack Server Power On Failed
Theserverwasforcedtopoweronmanuallydespitereportinginsufficient
power.
Rack Server Power On Manual
Override
Thenameoftherackwaschanged.Rack Name Changed
Thelisteduserloggedinthroughabrowser.Browser login: 
Thelisteduserloggedoutthroughabrowser.Browser logout: 
ThelisteduserloggedintotheRemoteConsole.Remote Console login: 
AuserclosedtheRemoteConsole.Remote Console Closed
Thelisteduserstartedafirmwareupgrade.iLO Firmware upgrade started by

UnabletoreceiveHPSIMalarms(SNMPtraps)fromiLO
Solution:AuserwhohastheConfigureiLOSettingsprivilegemustconnecttoiLOtoconfigure
SNMPtrapparameters.WhenyouareconnectedtoiLO,makesurethatthecorrectalerttypes
andtrapdestinationsareenabledontheAdministration→ManagementpageintheiLOweb
interface.
Troubleshootinglicenseinstallation
License-keyinstallationissuesmightoccurbecauseofthefollowing:
•ThelicensekeyisnotforiLO.
•Ifalicensekeywaspreviouslyinstalled,anevaluationlicensekeycannotbeinstalled.
•TheiLOfirmwarewasnotupdatedbeforethelicensewasinstalled.
•TheiLOdateandtimeareincorrect.
Troubleshootingdirectoryissues
Thefollowingsectionsprovideinstructionsfortroubleshootingdirectoryissues.
Usercontextsdonotappeartowork
Solution:Checkwithyournetworkadministrator.ThefullDNofyouruserobjectmustbeinthe
directory.YourloginnameappearsafterthefirstCN=.TheremainderoftheDNmustappearin
oneoftheusercontextboxes.Usercontextsarenotcasesensitive,andanyothercharacters,
includingspaces,arepartoftheusercontext.Forinformationaboutenteringdirectoryusercontexts,
see“Configuringdirectorysettings”(page72).
Troubleshootinglicenseinstallation321 
						

							Directoryuserdoesnotlogoutafterdirectorytimeouthasexpired
Solution:IfyousettheiLOIdleConnectionTimeouttoInfinite,theRemoteConsoleperiodically
pingsthefirmwaretoverifythattheconnectionexists.Whenthepingoccurs,theiLOfirmware
queriesthedirectoryforuserpermissions.Thisperiodicquerykeepsthedirectoryconnectionactive,
preventingatimeoutandloggingtheuser.
Problemsgeneratingkeytabbyusingktpass.exe
Solution:Ifyouusektpass.exetogenerateakeytab,youmustspecifyaprincipalnameby
usingthe-princargument.
Principalnamesarecasesensitiveandmustbeenteredasfollows:
HTTP/[email protected]
•Thefirstpartisuppercase(HTTP).
•Themiddlepartislowercase(myilo.somedomain.net).
•Thelastpartisuppercase(@SOMEDOMAIN.NET).
Ifyoudonotformatthecommandexactlyasshown,itwillnotwork.
Hereisanexampleofthefullktpass.execommand:
ktpass +rndPass -ptype KRB5_NT_SRV_HST -mapuser [email protected]
-princ HTTP/[email protected] -out myilo.keytab
TroubleshootingRemoteConsoleissues
ThefollowingsectionsdiscusstroubleshootingRemoteConsoleissues.
IMPORTANT:Pop-upblockingapplications,whichpreventtheautomaticopeningofnewwindows,
preventtheRemoteConsolefromrunning.Disableanypop-upblockingprogramsbeforeyoustart
theRemoteConsole.
JavaIRCappletdisplaysredXwhenFirefoxisusedtorunJavaIRConLinuxclient
Solution:Firefoxbrowsersmustbeconfiguredtoacceptcookies.Forinstructionsonconfiguring
Firefox,seetheFirefoxdocumentation.
UnabletonavigatesinglecursorofRemoteConsoletocornersofRemoteConsole
window
Insomecases,youmightnotbeabletonavigatethemousecursortothecornersoftheRemote
Consolewindow.
Solution:Right-clickanddragthemousecursoroutsidetheRemoteConsolewindow,andthen
dragitbackinside.
RemoteConsoletextwindownotupdatedcorrectly
WhenyouareusingtheRemoteConsoletodisplaytextwindowsthatscrollatahighrateofspeed,
thetextwindowmightnotbeupdatedcorrectly.Thiserroriscausedbyvideoupdatesoccurring
fasterthantheiLOfirmwarecandetectanddisplaythem.Typically,onlytheupperleftcornerof
thetextwindowisupdatedwhiletherestofthetextwindowremainsstatic.
Solution:Afterthescrollingiscomplete,clickRefreshtoupdatethetextwindow.
Mouseorkeyboardnotworkingin.NETIRCorJavaIRC
Solution1:Whenyouopenthe.NETIRCorJavaIRCandnoticethatthemouseorkeyboardis
notworking,performthefollowingsteps:
1.Closethe.NETIRCorJavaIRC.
322Troubleshooting  
						

							2.NavigatetothePowerManagement→PowerSettingspage.
3.CleartheEnablepersistentmouseandkeyboardcheckbox,andthenclickApply.
4.Startthe.NETIRCorJavaIRCagain.
Solution2(.NETIRConly):SomemonitorsdonotsupportDirectDraw.Forexample,someUSB
VGAdevicedriversmightdisableDirectDrawonallmonitorsforWindowsVistaandWindows
7clients.
The.NETIRCrequiresDirectDrawsupport.
Solution2(JavaIRConly):
1.Shutdownandexityourbrowser.
2.OpentheJavaControlPanel.
3.NavigatetotheJavaRuntimeEnvironmentSettingsdialogbox.
4.Addthefollowingruntimeparameter:
-Dsun.java2d.noddraw=true
5.ClickOKandclosetheJavaRuntimeEnvironmentSettingswindow.
6.ClickApply,andthenclickOKtoclosetheJavaControlPanel.
NOTE:ViewingyourchangesbeforeyouclickApplymightresettheRuntimeParameters
dialogbox,causingyoureditstobelost.
.NETIRCsendscharacterscontinuouslyafterswitchingwindows
Solution:Ifyouhaveakeypressedduringa.NETIRCsession,andyouinadvertentlyswitch
windows,thekeycanremainpressedinthe.NETIRCsession,causingthecharactertorepeat
continuously.Tostopthecharacterfromrepeating,clickthe.NETIRCsessionscreentobringitto
thefrontofyourdesktop.
JavaIRCdoesnotdisplaycorrectfloppyandUSB-keydevice
ThisissueoccursonlywiththeFirefoxbrowser.
Solution:
1.MakesurethatRedHatEnterpriseLinux5orlaterisinstalledonthelocalclientsystem.
2.InstallthelatestversionofJavaandconfigureittoconnectthroughtheFirefoxbrowser.
3.LogintotheiLOwebinterfacebyusingFirefox.
4.InsertaUSBkeyorfloppydiskonthelocalclientsystem.
5.VerifythatyoucanaccesstheUSBkeyorfloppydisk.
6.OpenaJavaIRCsession.
7.SelectVirtualDrives→Floppy/USB-Key,andthenselectVirtualImage.
TheChooseDiskImageFiledialogboxopens.
TroubleshootingRemoteConsoleissues323 
						

							8.TypeorselectthepathoftheUSBkey/floppy(/dev/disk)insertedintheclient.
YoucanalsomounttheUSBkey/floppybylabel.
9.ClickOK.
CapsLockoutofsyncbetweeniLOandJavaIRC
WhenyoulogintotheJavaIRC,theCapsLocksettingmightbeoutofsyncbetweeniLOandthe
JavaIRC.
Solution:SelectKeyboard→CapsLockintheJavaIRCtosynchronizetheCapsLocksettings.
NumLockoutofsyncbetweeniLOandSharedRemoteConsole
WhenyoulogintoaSharedRemoteConsolesession,theNumLocksettingmightbeoutofsync
betweeniLOandsomeoftheRemoteConsolesessions.
Solution:SelectKeyboard→NumLockintheRemoteConsoletosynchronizetheNumLocksettings.
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							KeystrokesrepeatunintentionallyduringRemoteConsolesession
Whenyouareusingthe.NETIRCorJavaIRC,akeystrokemightrepeatunintentionallyduringa
RemoteConsolesession.
Solution1:Identifyandfixproblemsthatmightcausenetworklatency.
Solution2:Adjustthefollowingsettingsontheremotemachine:
•Increasethetypematicdelay—Thissettingcontrolsthedelaybeforeacharacterrepeatswhen
youpressandholdakeyonthekeyboard.
•Decreasethetypematicrate—Thissettingcontrolstherateatwhichacharacterrepeatswhen
youpressandholdakeyonthekeyboard.
NOTE:TheexactnameofthesettingvariesdependingontheOSyouareusing.Formore
informationaboutchangingthetypematicdelayandrate,seeyourOSdocumentation.
Sessionleaderdoesnotreceiveconnectionrequestwhen.NETIRCisinreplaymode
Solution:WhenaRemoteConsolesessionleaderplayscapturedvideodata,the.NETIRCdoes
notdisplaytheDenyorAcceptmessagewhenanotheruserattemptstoaccessorsharethe.NET
IRC.Instead,thenew.NETIRCsessionwaitsandeventuallytimesout.Ifyourequireaccesstothe
.NETIRC,andyourrequesttimesout,contacttheotheruserorusetheRemoteConsoleAcquire
featuretotakecontroloftheIRC.Forinstructions,see“AcquiringtheRemoteConsole”(page206).
KeyboardLEDdoesnotworkcorrectly
TheclientkeyboardLEDdoesnotreflectthetruestateofthekeyboardlockkeys.TheCapsLock,
NumLock,andScrollLockkeysarefullyfunctionalwhenyouareusingthekeyboardoptionsin
theRemoteConsole.
Inactive.NETIRC
TheiLO.NETIRCmightbecomeinactiveordisconnectduringperiodsofhighactivity..NETIRC
activityslowsbeforebecominginactive.Symptomsofanaffected.NETIRCincludethefollowing:
•The.NETIRCdisplayisnotupdated.
•Keyboardandmouseactivityisnotrecorded.
•SharedRemoteConsolerequestsdonotregister.
Althoughyoucanreplayacapturedfileonaninactive.NETIRC,theactivestateofthe.NETIRC
isnotrestored.
ThisissuemightoccurwhenmultipleusersareloggedintoiLO,aVirtualMediasessionisconnected
andisperformingacontinuouscopyoperation,ora.NETIRCsessionisopen.TheVirtualMedia
continuouscopyoperationtakespriorityand,consequently,the.NETIRClosessynchronization.
Eventually,theVirtualMediaconnectionresetsmultipletimesandcausestheUSBmediadrivefor
theOStolosesynchronizationwiththeVirtualMediaclient.
Solution:Reconnecttothe.NETIRCandtheVirtualMedia.Ifpossible,reducethenumberof
simultaneousiLOusersessions.Ifnecessary,resetiLO.(Theserverdoesnotneedtobereset.)
.NETIRCfailedtoconnecttoserver
iLOmightdisplaythemessageFailed to connect to serverwhenitattemptstoestablish
a.NETIRCsession.
TheiLO.NETIRCclientwaitsaspecifiedamountoftimeforaconnectiontobeestablishedwith
iLO.Iftheclientserverdoesnotreceivearesponseinthisamountoftime,itdisplaysanerror
message.
TroubleshootingRemoteConsoleissues325 
						

							Possiblecausesforthismessageincludethefollowing:
•Thenetworkresponseisdelayed.
•ASharedRemoteConsolesessionisrequested,butthesessionleaderdelayssendingan
acceptanceordenialmessage.
Solution1:Retrythe.NETIRCconnection.
Solution2:Ifpossible,correctthenetworkdelayandretrythe.NETIRCconnection.
Solution3:IftherequestwasforaSharedRemoteConsolesession,attempttocontactthesession
leaderandretrytherequest,orusetheRemoteConsoleAcquirefeature.Formoreinformation,
see“AcquiringtheRemoteConsole”(page206).
Filenotpresentaftercopyfrom.NETIRCvirtualdrivestoUSBkey
IfausercopiesfilesfromthetargetservertoamountediLOvirtualdrive(USBkeyconnectedto
aclientcomputerrunninganyWindowsOS),thefilesarenotvisibleinWindowsExploreronthe
clientcomputer.
FilechangesontheiLOVirtualMediaUSBkeyareneverseeninWindowsExplorerbytheuser
ontheclientcomputer.
WindowsExplorerkeepsacachedcopyofthefilesontheUSBkey,andtheiLORemoteConsole
doesnotnotifytheWindowsShellwhentheUSBkeyisupdatedwithfilechanges.Thefilechanges
existontheUSBdrive,butiftheuserrefreshestheExplorerwindow,thecachedcopyofthefiles
isflushedbacktotheUSBkey,andtheuserwillneverseethefilechangesinWindowsExplorer.
AnykindoffilechangemadeonamountediLOVirtualMediaUSBkeydrivefromaWindows
clientviatheRemoteConsolecantriggerthisissue.
Solution:
1.InstallaUSBkeydriveonaWindowsclientcomputer.
2.Using.NETIRC,connecttheclientUSBkeytotheiLOVirtualMediadriveonthetargetserver.
3.MakefilechangestotheconnectediLOVirtualMediadrive(copy,delete,andsoon).
4.SafelyunmounttheiLOUSBVirtualMediadriveonthetargetserversothatalldataisupdated
totheVirtualMediadrive.
5.DisconnecttheclientUSBkeybyusingthe.NETIRC.
CAUTION:DonotuseWindowsExplorertorefreshthecontentsoftheUSBkey.
6.SafelyremovetheUSBkeyfromtheclientcomputerbyclickingtheSafelyRemoveHardware
iconintheWindowsnotificationarea.Followtheonscreeninstructions.
7.RemovetheUSBkeyfromtheclientcomputer.
WhenyouconnecttheUSBkeytoanycomputer,thefilechangeswillbevisibleinWindows
Explorer.
.NETIRCtakesalongtimetoverifyapplicationrequirements
Whenyoustartthe.NETIRCfromtheiLOwebinterface,theLaunchingApplicationdialogbox
appearsandremainsonthescreenforalongtime.
Solution:
326Troubleshooting  
						

							1.OpenInternetExplorer.
2.SelectTools→InternetOptions.
TheInternetOptionswindowopens.
3.ClicktheConnectionstab,andthenclicktheLANsettingsbutton.
TheLocalAreaNetwork(LAN)Settingswindowopens.
4.CleartheAutomaticallydetectsettingscheckbox.
5.Optional:Ifneeded,configuretheproxyserversettings.
6.Closeallofthebrowserwindows.
7.Restartthebrowserandstartthe.NETIRC.
.NETIRCfailstostart
Whenyoustartthe.NETIRC,theCannotStartApplicationdialogboxappears.
Solution:CleartheClickOnceapplicationcachebyenteringthefollowingcommandfromthe
WindowsCommandPrompt:rundll32 %windir%\system32\dfshim.dll
CleanOnlineAppCache.
.NETIRCcannotbeshared
Whenyoutrytojoinashared.NETIRCsession,theUnabletoconnectdialogboxappears.
Solution1:Makesurethereisacommunicationroutebetweenthesessionleader.NETIRCclient
andeachshared.NETIRCclient.
Solution2:MakesurethefirewallsettingsonallclientsallowaninboundconnectiontotheRemote
Consoleport(thedefaultportis17990).
.NETIRClaunchisblockedbyGoogleChrome
Whenyoulaunchthe.NETIRCintheChromebrowser,theapplicationmightfailtostart.
IftheiLOsystemisusingthedefaultiLOSSLcertificate,whichisnotatrustedcertificatethatis
signedbyacertificateauthority,theiLOwebinterfacestartsthe.NETIRCbyusingHTTPinstead
ofHTTPS.SincetheiLOwebinterfaceusesHTTPS,andthewebinterfacestartstheIRCbyusing
HTTP,theChromebrowserdisplaysawarning.
Solution:Dooneofthefollowing:
•Solution1(mostsecure):ImportanSSLcertificateintoiLOandenabletheIRCRequiresa
TrustedCertificateiniLOsettingontheAdministration→Security→RemoteConsolepage.
Forinformationaboutimportingcertificates,see“AdministeringSSLcertificates”(page69).
TroubleshootingRemoteConsoleissues327 
						

							ForinformationaboutchangingtheIRCRequiresaTrustedCertificateiniLOsetting,see
“ConfiguringtheIntegratedRemoteConsoleTrustsetting(.NETIRC)”(page89).
•Solution2:ClicktheshieldiconintheChromeaddressbar,andthenclicktheLoadunsafe
scriptlink.
Thewarningmightvarydependingonyourbrowserversion.
•Solution3:Useadifferentbrowser.
•Solution4(leastsecure):UsethefollowingcommandlineflagtoconfigureChrometostop
checkingforinsecurecontent:--allow-running-insecure-content.
IMPORTANT:Ifyouusethisflag,insecurecontentwillbeallowedonallwebpages.For
moreinformation,seetheChromedocumentation.
iLOVirtualFloppymediaappletunresponsive
TheiLOVirtualFloppymediaappletcanbecomeunresponsiveifthephysicalfloppydiskette
containsmediaerrors.
Solution:TopreventtheiLOVirtualFloppymediaappletfrombecomingunresponsive,runautility
suchasCHKDSK.EXEtocheckthephysicalfloppydiskmediaforerrors.Ifthephysicalmedia
containserrors,loadthefloppydiskimageontoanewphysicalfloppydiskette.
TroubleshootingSSHissues
ThefollowingsectionsdiscusstroubleshootingSSHissues.
InitialPuTTYinputslow
DuringtheinitialconnectiontoiLOthroughaPuTTYclient,inputisacceptedslowlyforapproximately
5seconds.
Solution:Changetheconfigurationoptionsintheclient.CleartheDisableNagle'salgorithmcheck
boxinthelow-levelTCPconnectionoptions.
PuTTYclientunresponsive
WhenyouareusingaPuTTYclientwiththeSharedNetworkPort,thePuTTYsessionmightbecome
unresponsivewhenalargeamountofdataistransferredorwhenyouareusingaVirtualSerial
PortandRemoteConsole.
Solution:ClosethePuTTYclientandrestartthesession.
SSHtextsupportfromtext-basedRemoteConsolesession
SSHaccessfromthetext-basedRemoteConsolesupportsthestandard80x25configurationof
thetextscreen.Thismodeiscompatibleforthetext-basedRemoteConsoleformosttext-mode
interfaces.Extendedtextconfigurationbeyondthe80x25configurationisnotdisplayedcorrectly
whenusingSSH.HPrecommendsconfiguringthetextapplicationin80x25modeorusingthe
graphicalRemoteConsole.
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							Troubleshootingtext-basedRemoteConsoleissues
Thefollowingsectionsdiscussitemstobeawareofwhenattemptingtoresolvetext-basedRemote
Consoleissues.
UnabletoviewLinuxinstallerintext-basedRemoteConsole
WheninstallingLinuxfromthetextconsole,theinitialinstallationscreenmightnotappearbecause
thescreenisingraphicsmode.
Solution:Tocorrectthisandproceedwiththeinstallation,dooneofthefollowing:
•FormostversionsofLinux,enterlinux text nofb.
Thecharactersthatyouenterdonotappear.
Afteryouenterthecommand,thescreenchangesfromgraphicsmodetotextmode,displaying
thescreen.
•ForSLES,pressF2andthedownarrowfromthetextconsole.Thetextmodeisselectedand
thescreenappears.
UnabletopassdatathroughSSHterminal
IfyouuseanSSHterminaltoaccessthetextconsole,SSHmightinterceptkeystrokedataandnot
passtheactiontothetext-basedRemoteConsole.Whenthisoccurs,itappearsasifthekeystroke
didnotperformitsfunction.
Solution:DisableanySSHterminalshortcuts.
VSP-drivenselectionduringtheserialtimeoutwindowsendsoutputtoBIOSredirect
insteadofVSP
The/etc/grub.conffileincludesanoptionforaserialtimeoutwindow(terminal
--timeout=10 serial console).Thissettingprovidesawindowoftimetoselectakeystroke
ontheVSPorontheVGAconsole,andthenthemenuisoutputtothecorrespondingdevice.The
BIOSserialredirectinterceptsVSPkeystrokesduringthistimeoutwindow.
Solution:Toworkaroundthisissue,donotpressakeyforaVSP-drivenselectionduringthe
10-secondtimeoutorturnoffBIOSredirectiontotheVSP.
ScrollingandtextappearirregularduringBIOSredirection
DuringBIOSredirection,thescrollingmightnotworkproperly.Whenyouentercommandsin
RBSU,thetextmightoverwriteitselfonthebottomlineoftheterminalwindow.
Solution:TheBIOSexpectsandcontrolsafixed80x24characterwindow.Whenredirectedto
theserialport,theBIOSstillexpectsandcontrolsafixed80x24characterwindow.IftheVSP
clientbeingused(SSH,HyperTerminal,orotherterminalemulator)canresizethewindowtoa
sizeotherthan80x24,scrollingbecomesconfusedandthescreenoutputappearsgarbled.To
avoidthisissue,configuretheterminalemulatorforawindowsizeofexactly80x24.
TroubleshootingRemoteSupportissues
SSLBioErrorduringInsightRSregistration
Issue:ThefollowingerroroccurswhenyoutrytoregisteranHPProLiantserverwithInsightRS:
SSL Bio Error.
Solution:NavigatetotheInformation→DiagnosticspageintheiLOwebinterface,andthenclick
ResetiLO.Whentheresetisfinished,logintotheiLOwebinterfaceandretrytheregistration
procedure.
Troubleshootingtext-basedRemoteConsoleissues329 
						

							ClickingResetiLOdoesnotmakeanyconfigurationchanges,butitterminatesanyactiveconnections
toiLOandcompletesanyfirmwareupdatesinprogress.YoumusthavetheConfigureiLOSettings
privilegetoresetiLOontheDiagnosticspage.
HPProLiantGen8orGen9serveridentifiedinInsightOnlineas_andinInsightRSas
Issue:IfaserverisregisteredforInsightRemoteSupportbeforeiLOdiscoverstheservername,
InsightOnlineassignsaservernameintheformat_,andInsight
RSidentifiestheserverbyitsserialnumber.
Solution:Usethefollowingproceduretodisplayauser-friendlyservernameinInsightOnlineand
theInsightRSConsole:
1.Dooneofthefollowing:
•VerifythatAMSisenabledandtheoperatingsystemisrunning.
•UpdatetheServerNameontheAdministration→AccessSettingspageintheiLOweb
interface.
•ForWindowssystemsonly,starttheoperatingsystem.InsightOnlineandInsightRSwill
usetheWindowscomputernametoidentifytheserver.
2.ForInsightRemoteSupportcentralconnectonly:Dependingonyourconfiguration,doone
ofthefollowing:
•ForconfigurationswithiLOfirmware1.30orlater,noadditionalactionisrequired.iLO
automaticallydetectstheservernameandforwardsittoInsightRSandInsightOnline
fordisplay.
•HPProLiantGen8serversonly:ForconfigurationswithiLOfirmwareversionsearlierthan
1.30,theservernameisupdatedautomaticallythenexttimedatacollectioninformation
istransmitted.Datacollectionoccursevery30daysandcanbeinitiatedimmediately
fromtheRemoteSupport→DataCollectionspageintheiLOwebinterface.Forinstructions,
see“Sendingdatacollectioninformation”(page131).
3.IfyouwereloggedintoInsightOnlinewhenyouperformedStep1,clicktherefreshbutton
(labeledDevices)toupdatetheInsightOnlineviewwiththeserverinformation.
HPProLiantGen8orGen9serveroperatingsystemnameandversionnotlistedin
InsightRSorInsightOnline
Issue:IfaserverisregisteredforRemoteSupportwhentheoperatingsystemandAMSarenot
running(forexample,duringanIntelligentProvisioningregistration),iLOisunabletodetermine
whichoperatingsystemisinstalled.ToupdatetheInsightRSandInsightOnlineoperatingsystem
information,iLOmustacquiretheoperatingsysteminformationfromAMS.
Solution:Usethefollowingprocedure:
1.Verifythefollowing:
•ForHPProLiantGen8servers:iLOfirmware1.20orlater(InsightRemoteSupportcentral
connect)or1.40orlater(InsightOnlinedirectconnect)isinstalled.
•ForHPProLiantGen9servers:iLOfirmware2.00orlaterisinstalled.
•AMSisenabledandtheoperatingsystemisrunning.
•ForInsightRemoteSupportcentralconnectonly:VerifythatasupportedversionofInsight
RSisinstalledontheHostingDevice.Formoreinformation,seehttp://
h17007.www1.hp.com/us/en/enterprise/servers/supportmatrix/insight_rs.aspx.
•ForInsightRemoteSupportcentralconnectonly:VerifythattheRIBCLcredentialsforthe
serverhavebeenenteredintheInsightRSConsoleandareassociatedwiththeHPProLiant
server.
330Troubleshooting