HP Deskjet F735 User Manual

The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Turn on the computer 
•Solution 2: Check the cables 
•Solution 3: Install or reinstall the HP Photosmart Software 
Solution 1: Turn on the computer 
Solution: Turn on the computer. 
Cause: The computer was turned off. 
If...

Flashing lights
The lights on the product flash in special sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition 
based on which lights are on or flashing on the product.
On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OffOffOffAll offThe product isturned off.Press the  On button to turn the product on.
BlinkingOffOffCurrent selectio n On, 
Others Off
The product is processing a job,...

On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
The print cartridgemight be defective.1. Remove the black printcartridge. 
2. Close the print cartridge door. 
3. Check the On light.
•If the  On light blinks,replace thetri-color printcartridge.
•If the  On light remainssteadily lit,replace theblack printcartridge.
The print cartridge isnot intended for usein this product.
The print cartridgemight not besupported for use inthe product. See theprinteddocumentation...

On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OthersOff
OnBlinkingBothblinkingAllblinkingThe control paneloverlay is notattached or is notattached properly.
1. Turn off the product. 
2. Attach the control panel overlayusing the printedinstructions thatcame with theproduct. 
3. Turn on the product.
BlinkingBlinkingBoth blinkingAll offScanner failureTurn off the product,and then turn it onagain. 
If the problem persists, contact HPcustomer support. Inthe meantime,...

On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
cartridge. For moreinformation, see  “Useink-backup mode” on page 72 .
OnOffTri-color printcartridgelight Off 
Black print cartridge light On
Current selection On, 
Others Off 
The black print cartridge is gettinglow on ink.
Replace the blackprint cartridge whenprint quality is nolonger acceptable.
The black print cartridge has been removed.
Replace the black print cartridge, or print in ink-backup mode with the...

Cause:The front access door or the print cartridge door was open.
Firmware revision mismatch 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The revision number of the product firmware does not match the revision 
number of the software.
Mechanism error 
Try the following solutions to resolve the issue. Solutions are listed in...

Memory is full 
Solution: Try making fewer copies at a time. 
Cause: The document you are copying has exceeded the memory of the product.
Scan errors 
Review this section if you receive an error such as one of the following: 
• An error occurred communicating with the scanning device. Please ensure that the 
scanning device is connected properly and try again. 
• The scanning device could not be initialized. 
• The scanning device could not be found. 
• An internal error has occurred. 
• The computer...

drive. Make sure to remove them properly using the uninstall utility provided with the 
software. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu 
(click  Programs or All Programs, HP, Deskjet F735, Uninstall).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. 
If you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet...

7.Click Next through all of the screens that appear in the Wizard to install the USB 
Composite Device. 
8. Click Finish to finish the installation. 
9. Try to scan again. 
10. If these steps do not resolve the problem, try using a different USB cable to 
connect the product to the computer. 
Cause: Communication problems between the product and the USB controller 
caused this error to occur. This might be caused by an incomplete installation, a USB 
cable longer than 3 meters (9.8 feet) in length, or a...

Solution 4: Check the status of the product 
Solution: Check the status of the product in the HP Solution Center. 
To check the status of the product 
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP 
Solution Center . 
2. Verify that the product is listed in the Select Device area or that the appropriate 
tab is selected. 
3. Click Status. 
If the product is working properly, a me ssage appears indicating your product is 
ready. 
4. If you receive a Disconnected error message,...