HP Deskjet F735 User Manual

7.Follow the onscreen instructions and the instructions provided in the Start Here 
guide that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging...

Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure the product is turned on. 
3. If the product is not...

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product...

7.Follow the onscreen instructions and the instructions provided in the Start Here 
guide that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging...

3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart...

3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart...

•Solution 5: Uninstall and reinstall the HP Photosmart Software 
•Solution 6: Contact HP support for service 
Solution 1: Re set the product 
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 
60 seconds, and then plug in the power cord. Turn on the product. 
Cause: You needed to reset the product. 
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly...

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product...