HP Deskjet F735 User Manual

Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the...

7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The...

Solution 3: Replace the print cartridges 
Solution: Replace the print cartridges that are experiencing the problem. If only one 
of the print cartridges is experiencing the problem, you can also remove it and print 
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job  from the control panel (such as copying 
or scanning an original). For more information, see  “Use ink-backup mode” 
on page 72 .
Cause:One or both of the...

13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. 
This section contains  the following topics: 
•Warranty 
•Print cartridge warranty information 
•Support process 
•Before you call HP customer support 
•HP support by phone 
•Additional warranty options 
•HP Quick Exchange Service (Japan) 
•HP Korea customer support 
•Prepare the product for shipment 
•Pack the product
Warranty
For more information about the warranty, see the printed documentation that...

• Valuable product and troubleshooting information for common problems 
• Proactive product updates, support alerts, and  HP newsgrams that are available when you 
register the product 
3. Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will re ceive the best technical assistance by...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including 
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go towww.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the 
following information: 
• Model number (located on the label on the front of the product) 
• Serial number (located...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the product” on page 215.
HP Korea customer support
Chapter 13 
214 HP warranty and support
HP warranty and support
 

Prepare the product for shipment
If after contacting HP Customer Support or returning to the point of purchase you are requested to 
send the product in for service, make sure you re move and keep the following items before returning 
your product: 
• The print cartridges 
• The power cord, USB cable, and any other cable connected to the HP All-in-One 
• Any paper loaded in the input tray 
• Any originals loaded in the HP All-in-One 
To remove print cartridges before shipment 
1. Turn on the product and...

If you do not have the original packaging materials, please use other adequate packaging 
materials. Shipping damage c aused by improper packaging and/or improper transportation is 
not covered under the warranty. 
2. Place the return shipping label on the outside of the box. 
3. Include the following items in the box: 
• A complete description of symptoms for servic e personnel (samples of print quality problems are helpful). 
• A copy of the sales slip or other proof of  purchase to establish the...

14 Technical information
The technical specifications and international regulatory information for the HP All-in-One are provided in this section. 
For additional specifications, see  the printed documentation that came with the HP All-in-One. 
This section contains  the following topics: 
•Specifications
•Notice to Windows 2000 users
•Environmental product stewardship program
•Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional...