HP Deskjet F735 User Manual

Solution 2: Make sure the product is connected to the computer 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Try the following:
For more information, see: 
“After setting up the product, it does not print” on page 86
Cause: The computer was not communicating with the product.
Improper shutdown 
Solution: Press the On button located on the control panel of the product to turn 
the product on and off. 
Cause: The last time the product was used, it was...

Solution 2: Make sure the product is connected to the computer 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see: 
“After setting up the product, it does not print” on page 86
Cause: The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages: 
•Non-HP cartridges...

NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see: 
“Replace the print cartridges” on page 69
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridges installed 
Solution: Check the print quality of...

cartridge available to avoid possible printing delays. You do not need to replace the 
print cartridges until print quality becomes unacceptable. 
If you have installed a refilled or remanufactured cartridge, or a cartridge that has 
been used in another product, the ink level indicator may be inaccurate or unavailable. 
For HP product return and recycl ing information, visit us at: www.hp.com/recycle. 
Cause: The indicated print cartridges were estimated to be low on ink and might 
need to be replaced...

Solution 1: Print a self-test report 
Solution: Print a self-test report to see if the product can print. 
To print a self-test report 
1. Load letter or A4 unused plain white paper into the input tray. 
2. Press and hold the Cancel button and then press the Start Copy Color button. 
The product prints a self-test report, which  might indicate the source of the printing 
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick...

3.If the print carriage did not move, open the front access door, and make note of 
where the carriage is stuck and look for jammed paper. 
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper. 
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the right side 
a . Check for any paper or object that might be restricting the print carriage. 
b . Move the print...

b. Check for any paper still in the product. Gently pull any paper out of the rollers. 
c . Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Do one of the following, depending upon the state of the product: 
• If the  On button light is on and steady, print a self-test report. If you can print 
a self-test report, the carriage is no longer jammed. 
For more information, see  “Print a self-test report” on page 67. 
• If the  On button light is not on or is flashing...

4.Plug the power cord directly into a wall outlet.
1Power connection
2Power cord and adaptor
5.Try to print from your computer. 
If the product prints when plugged directly into a wall outlet while disconnected 
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product. 
6. If the product cannot print and the print carriage is still stalled, contact HP support 
for service. 
Go to: www.hp.com/support . 
If prompted,...

To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
Cause: Incorrect type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective ta pe is removed from the print cartridges 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored...

If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges 
Solution: You must align the print cartridges to ensure excellent print quality. 
If the alignment error persists and you cannot clear it , your print cartridge might be 
defective. Contact HP for support. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for...