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HP Deskjet F735 User Manual

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Page 181

7.Follow the onscreen instructions and the instructions provided in the Start Here 
guide that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging...

Page 182

Error reading or writing the file 
Solution: Check to see if you have the right folder and file name. 
Cause: The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:...

Page 183

Cannot crop 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Close applications that are not being used 
•Solution 2: Create more space on your hard drive 
Solution 1: Close applications that are not being used 
Solution: Close all applications that are not in use. This includes applications that 
run...

Page 184

•The software that came with the product was not installed correctly. 
• The software that came with the product is installed, but it was not running.
No scan options 
Solution: Make sure the software is installed and running. For more information, 
see the Start Here guide that came with the HP All-in-One. 
Cause: The software that came with the product was not running, or has never been 
installed.
Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough...

Page 185

Out of paper 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Replace the rear access door of the product 
•Solution 2: Check the paper type and the print settings 
•Solution 3: Clean the rollers 
•Solution 4: Contact HP support 
Solution 1: Replace the rear access door of the product 
Solution: If you...

Page 186

5.Insert the stack of paper into the input tray with the short edge forward and the 
print side down. Slide the stack of paper forward until it stops.
6. Slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not overload in the input tray; make sure the stack of paper fits 
within the input tray and is no higher than the top of the paper-width guide.
7. Make sure the print settings, paper size and type, match the paper loaded in the 
input tray. 
See the following tasks for...

Page 187

in the Size list to see if a defined paper size already exists for the type of paper 
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shirt transfersLetter or A4
LabelsLetter or A4
LegalLegal
LetterheadLetter or A4
Panorama...

Page 188

Make sure you have the following materials available: 
• Lint-free cloth, or any soft material that will not come apart or leave fibers. 
• Distilled, filtered, or bottled water. 
To clean the rollers 
1. Turn off the product and remove the power cord. 
2. Remove the rear access door.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess 
water from it. 
4. Clean the rubber rollers to remove any dust or dirt buildup. 
5. Replace the rear access door. Gently push the door...

Page 189

Paper jam or misfeed 
Solution: Clear the paper jam. 
For more information, see: 
“Clear paper jams” on page 92 
Cause: The HP All-in-One had a paper jam.
Paper mismatch 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•“Set the paper type for printing” on page 33 
•“Choose papers for printing and copying” on page 21 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Wrong paper width...

Page 190

HP All-in-One not found 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see: 
“After setting up the product, it does not print” on page 86
Cause: This error applies only to USB-connected devices. The USB cable was not 
plugged in properly.
Communication test failed 
Try the following solutions to resolve the issue. Solutions are listed...
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