HP Color LaserJet CP6015xh User Manual

Control panel messageDescriptionRecommended action
USB STORAGE  REMOVED
For help press 
 (Help button)
A USB storage accessory has been
disconnected.1.Turn product off.
2.Reconnect the USB storage accessory.
3.Turn product on.
USB STORAGE DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
USB STORAGE FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because...

Jams
Common causes of jams
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See Supportedpaper and print media sizes on page 83.
A component is installed incorrectly.Verify that the transfer belt and transfer roller are correctly
installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been previously printed on or copied.
An input tray is loaded incorrectly.Remove any excess paper...

Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE:Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 12-1  Jam locations
1
2
3
4
5
6
7
8
1AREA 1: Output-bin area
2AREA 2: Fuser area
3AREA 3: Transfer area
4AREA 4: Duplexing area (for the HP Color LaserJet CP6015dn, x, and xh models only)
5AREA 5:...

Type of jamProcedure
13.XX.YY JAM ABOVE TOP OUTPUT BIN
13.XX.YY JAM IN TOP COVER
AREA 2:
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
13.XX.YY TRANSFER AND FUSER JAMSee AREA 2: Clear jams in the fuser on page 202.
AREA 4:
13.XX.YY JAM IN RIGHT DOORSee AREA 4: Clear jams in the duplex area on page 206 (for
the HP Color LaserJet CP6015dn, x, and xh models only)
AREA 5:
13.XX.YY JAM IN TRAY 2
13.XX.YY TRANSFER AREA JAMSee AREA 5: Clear jams in Tray 2 and the internal paper pathon page 209.
AREA 6:...

2.Open the right door.
3.If paper has jammed as it enters the output bin, gently pull the paper to remove it.
4.Close the right door.
ENWWJams 201
 

AREA 2: Clear jams in the fuser
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling
it.
1.Open the right door.
2.Lift the green handle on the transfer-access panel and open the panel.
1
2
3.If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
202 Chapter 12   Solve problems ENWW
 

4.Close the transfer-access panel.
5.Open the fuser jam access door above the fuser and remove any paper that is visible. Then close
the fuser jam access door.
2
1
6.Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to
check for jammed paper inside.
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.
a.Pull the two blue fuser handles forward.
ENWWJams 203
 

b.Rotate the fuser-release levers down to open them.
c.Grasp the fuser handles and pull straight out to remove the fuser.
CAUTION:The fuser weighs 5 kg (11 lbs). Be careful not to drop it.
d.Open the two fuser jam access doors by pushing and rotating the rear door backward, and
pulling and rotating the front door forward. If paper is jammed inside the fuser, gently pull it
straight up to remove it. If the paper tears, remove all paper fragments.
CAUTION:Even if the body of the fuser has cooled, the...

e.Close both fuser jam-access doors and align the fuser with the arrows on the product. Push
the fuser completely into the printer.
f.Rotate the fuser-release levers up to lock the fuser into place.
g.Push the fuser handles back to close them.
ENWWJams 205
 

7.Close the right door.
AREA 4: Clear jams in the duplex area
NOTE:This procedure is for the HP Color LaserJet CP6015dn, de, x, and xh models only.
1.If jammed paper is visible in the duplex output area, gently pull it to remove it.
2.If no jammed paper is visible in the duplex output area, open the duplex switchback tray. Gently
pull the jammed paper to remove it.
1
2
206 Chapter 12   Solve problems ENWW