HP Color LaserJet CP6015xh User Manual

3.Verify that the IP address is not a duplicate address on the network by using the address resolution
protocol (arp -a) command. At the prompt, type arp -a. Find the IP address in the list and compare
its physical address to the hardware address that is listed on the HP Jetdirect configuration page
in the section called HP Jetdirect Configuration. If the addresses match, all network
communications are valid.
4.If you cannot verify that the product is communicating over the network, contact the network...

Product software problems
ProblemSolution
A printer driver for the product is not visible in the Printer folder●Reinstall the product software.
NOTE:Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation●Reinstall the product software.
NOTE:Close any applications that are...

Solve common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 12-2  Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If...

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality....

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the...

252 Chapter 12   Solve problems ENWW
 

A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW253
 

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server (for printers that are connected to a network)
●
Order directly through the HP Easy Printer Care software
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts....

Part numbers
Ordering information and availability might change during the life of the product.
Accessories
ItemDescriptionPart number
HP Color LaserJet  1 x 500 Paper Feeder500-sheet paper feeder and cabinetCB473A
HP Color LaserJet 3 x 500 Paper Feeder3-drawer (500 sheets each) paper feeder
and cabinetCB474A
HP 3-bin Stapler/Stacker Accessory3-bin stapler/stacker with output
accessory bridge unitQ6998A
HP 3-bin Stapler/Stacker or HP Booklet
Maker/Finisher staple cartridge (upper
cartridge on HP Booklet...

ItemDescriptionPart number
Image fuser kit220 voltCB458A
Roller kit CB459A
Image transfer kit   CB463A
Memory
ItemDescriptionPart number
200-pin DDR memory DIMM (dual inline
memory module)
Boosts the ability of the product to handle
large or complex print jobs.128 MBQ7557A
256 MBQ7558A
512 MB Q7559A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cardHP Jetdirect 635n IPv6/IPsec Print
ServerJ7961G
USB cable 2-meter standard USB-compatible
device connectorC6518A
256 Appendix A...