HP Color LaserJet CP6015xh User Manual

5.Check each staple cartridge for jammed staples.
a.On each staple cartridge, press down on the green plastic tabs while lifting the jam clearance
plate.
CAUTION:Do not place your fingers or hands underneath the staple cartridge during this
procedure.
3
2
1
b.Remove any jammed staples. Remove any damaged staples and the entire sheet of staples
that the damaged staples were attached to.
c.Press down on the jam clearance plate to close it.
CAUTION:Do not place your fingers or hands underneath the staple...

7.Push the staple carriage back into the booklet maker.
8.Close the front door of the booklet maker.
Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO — The product attempts to reprint jammed pages when sufficient memory is available.
●OFF — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE:When using this option, if the product runs out...

Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE:Do not fan...

Product pulls from incorrect tray
Cause
Solution
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded,...

Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the...

Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the...

Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with...

Understand lights on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
1
2
1Heartbeat LED
2HP Jetdirect LEDs
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all of the network cable connections. In addition, you can try to manually...

Solve image quality problems
This section helps you define print quality problems and what to do to correct them. Often print quality
problems can be handled easily by making sure that the product is properly maintained, using paper
that meets HP specifications, or running a cleaning page.
Example print quality problems
Some print quality problems arise from use of inappropriate paper.
●Use paper that meets HP paper specifications.
●The surface of the paper is too rough. Use paper that meets HP paper...

(0)
(40mm) (36mm)
(50mm)
(71mm)
 (94mm)
(144mm)
(148mm)(82mm)
36 mmDeveloper roller in an image drum.
The print quality defect will be in one of the four image drums (image drum).
40 mmCharge roller in an image drum.
The print quality defect will be spots or dots sometimes caused when feeding labels and will be in one of the four
image drums (image drum).
50 mmTransfer 1 roller in the transfer unit (transfer kit).
71 mmTransfer 2 roller in the roller kit (transfer kit).
82 mmTension in the transfer unit...