HP Color LaserJet CP6015xh User Manual

Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message
READY appears if the product is online.
Warning...

Control-panel messages
Table 12-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 Unauthorized Supply
For help press 
 (Help button)
An unauthorized print cartridge has been
installed.1.If the message persists after loading
authorized cartridges, contact
HP Support at 
www.hp.com/support/
cljcp6015.
2.Press the checkmark button 
 to
continue with this print cartridge.
10.90.00 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE BLACK PRINT CARTRIDGE
To...

Control panel messageDescriptionRecommended action
13.12.XX JAM IN LEFT ACCESSORYThere is a paper jam in third-party output
accessory.1.Follow the onscreen instructions to find
and remove the jammed paper.
2.If the message persists after clearing all
pages, contact HP Support at
www.hp.com/support/cljcp6015.
13.JJ.NT FUSER AREA JAMA jam has occurred in the duplex and feed
area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open the right door....

Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN TRAY 1A jam has occurred in Tray 1.1.Clear all paper from Tray 1.
2.Press the checkmark button 
.
13.JJ.NT JAM IN TRAY A jam has occurred in the indicated tray.1.Open the indicated tray.
2.Clear all paper.
3.Press the checkmark button 
.
13.JJ.NT TRANSFER AND FUSER JAMA jam has occurred inside the right door in the
transfer or fuser area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling...

Control panel messageDescriptionRecommended action
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
40 BAD EIO X TRANSMISSIONThe connection between the product and the
EIO card in the specified slot has been
broken.Press the checkmark button  to clear the
error message and continue printing.
Try to reinstall the EIO card.
40 BAD SERIAL TRANSMISSION
To continue press 
 (Checkmark
button)
A serial data error (parity, framing, or line
overrun) occurred as data was being sent by...

Control panel messageDescriptionRecommended action
50.X FUSER ERRORA fuser error has occurred.Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
51. ERROR
For help press 
 (Help button)
51. ERROR
To continue turn off then on
A printer error has occurred.Turn power off then on.
52. ERROR
To continue...

Control panel messageDescriptionRecommended action
the HP Support flyer, or go to www.hp.com/
support/cljcp6015.)
60.X ERROR To continue turn off then onThe tray specified by X is not lifting correctly.Follow the instructions on the product control
panel.
66.XY.ZZ OUTPUT DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1.Turn the product power off.
2.Check that the accessory is properly
seated on and connected to the product,
without any gaps between the product
and the accessory....

Control panel messageDescriptionRecommended action
the HP Support flyer, or go to www.hp.com/
support/cljcp6015.)
69.X ERROR To continue turn off then onA temporary printing error occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
 FULL
Remove all paper from binThe specified output bin is full.Empty bin and continue printing. Output bins
include...

Control panel messageDescriptionRecommended action
CHECKING OUTPUT DEVICEAn error has occurred with the output device.Remove and reinstall the output device.
Checking paper pathThe product is checking for possible paper
jams.No action is necessary.
Checking printerThe product is conducting an internal test.No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE.
To continue press 
 (Checkmark
button)
A print job requested a product language
(personality) that is not available for this
product. The job...

Control panel messageDescriptionRecommended action
CORRUPT FIRMWARE IN EXTERNAL
ACCESSORY
For help press 
 (Help button)
The product detected corrupt firmware in the
input or output accessory.An external accessory of the product requires
a firmware upgrade. Printing can continue if
other inputs or outputs are available, but jams
may occur if the job uses the corrupt external
accessory. To view the upgrade procedure
and download the most recent firmware, go
to 
www.hp.com/support/cljcp6015.
DATA RECEIVED...