HP Color LaserJet CP6015xh User Manual

9.Close the front door of the booklet maker.
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Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the product eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as possible, keep the device from dust and debris.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of...

Upgrade the firmware
The product has remote firmware update (RFU) capability. Use the information in this section to upgrade
the product firmware.
Determine the current firmware version
1.Press Menu.
2.Press the down arrow 
 to highlight INFORMATION, and then press the checkmark button 
3.Press the down arrow  to highlight PRINT CONFIGURATION, and then press the checkmark
button 
 to print.
The firmware datecode is listed on the Configuration page in the section called Printer Information.
The firmware...

NOTE:The product turns off and then on automatically to activate the update. When the update
process is complete, a READY message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection using Microsoft Windows
NOTE:The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are...

If you need to upgrade the firmware for multiple HP Color LaserJet CP6015 series products, select
all of them by pressing the Ctrl key as you click the name of each product.
4.Locate the drop-down box for Device Tools in the upper-right corner of the window. Select Update
Printer Firmware from the action list.
5.If the name of the .RFU file is not listed in the All Available Images box, click Browse in the
Upload New Firmware Image dialog box and navigate to the location of the .RFU file that you...

7.Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down.
8.Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the :\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9.In HP...

12 Solve problems
●Solving general problems
●
Control-panel message types
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Understand lights on the formatter
●
Solve image quality problems
●
Performance problems
●
Solve network connectivity problems
●
Product software problems
●
Solve common Macintosh problems
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Solving general problems
If the product is not responding as expected, complete the steps in the following checklist, in order. If
the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b.Check that the power switch is on.
c.Make...

Mac OS X: Open Print Center, (or Printer Setup Utility for Mac OS X v. 10.3), and double-click
the line for the HP Color LaserJet CP6015.
8.Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the
program to make sure that you are using an HP Color LaserJet CP6015 series printer driver.
9.Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work...

Automatic neutral calibration
The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture
in order to optimize neutral colors. If you periodically see a page printed that has a band of colors in the
center of the page, the AUTO NEUTRAL CALIBRATION option might be enabled. The default setting
is OFF. You can disable this option to eliminate these extra printed pages.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the...