HP Color LaserJet CP6015dn User Manual

							5.Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
6.Reinsert the staple cartridge into the finishing  device, and push down on the green handle until it
snaps into place.
7. Close the front cover of the finishing device.
Clear staple jams in the booklet maker
The booklet maker has an additional saddle stitch stapler that is below the main stapler. The saddle
stitch stapler has two staple cartridges.
1.Open the front door of the booklet maker.
ENWW Jams 227
 
						

							2.Push the upper delivery guide to the right, and remove any jammed paper.
1
2
3.Grasp the blue handle for the staple r carriage and pull it straight out.
4.Grasp the handle of the blue staple cartridge unit and pull it toward you, then swing the staple
cartridge unit into an upright position.
2
1
228 Chapter 12   Solve problems ENWW
 
						

							5.Check each staple cartridge for jammed staples.
a. On each staple cartridge, press down on the green plastic tabs while lifting the jam clearance
plate.
CAUTION: Do not place your fingers or hands underneath the staple cartridge during this
procedure.
3
2
1
b. Remove any jammed staples. Remove any damaged staples and the entire sheet of staples
that the damaged staples were attached to.
c. Press down on the jam clear ance plate to close it.
CAUTION:Do not place your fingers or hands underneath the staple cartridge during this
procedure.
6. Pull the staple cartridge unit forward, and swing it downward to the original position. Push in on the
handle to lock it into position.
1
2
ENWW Jams 229
 
						

							7.Push the staple carriage back into the booklet maker.
8.Close the front door of the booklet maker.
Jam recovery
This product provides a jam reco very feature that reprints jammed pages. The following options are
available:
● AUTO
 — The product attempts to reprint jammed  pages when sufficient memory is available.
● OFF
 — The product does not attempt to reprint  jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs  out of paper and the job is being printed on
both sides, some pages can be lost.
● ON
 — The product always reprints jammed pages. A dditional memory is allocated to store the last
few pages printed. This might ca use overall performance to suffer.
Set the jam recovery feature 1.Press  Menu.
2. Press the down arrow 
 to highlight CONFIGURE DEVICE, and press the checkmark button .
3. Press the down arrow 
 to highlight SYSTEM SETUP , and press the checkmark button .
4. Press the down arrow 
 to highlight JAM RECOVERY , and press the checkmark button .
5. Press the down arrow or up arrow 
/ to highlight the appropriate setting, and press the checkmark
button 
.
6. Press  Menu to return to the READY  state.
230 Chapter 12   Solve problems ENWW
 
						

							Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer  Family Print Media
Guide .
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can  cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.Use only paper that meets HP paper specifications for this
product.
Trays  are  not  properly  adjusted. Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.Load the correct size paper in the input tray.
The correct size paper is not selected in the software program
or printer driver.Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see 
Change printer-driver settings for
Windows on page 55  or Change printer-driver settings forMacintosh on page 62.
The correct size paper for the tray is not selected in the product
control panel.From the control panel, select the correct size paper for the
tray.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
Product pulls from  incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
ENWW Paper-handling problems 231
 
						

							Product pulls from incorrect tray
Cause
Solution
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded, press the
checkmark button .
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper into the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to  ALWAYS. The product
always prompts for manual feed,  even if the tray is loaded.Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to  UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The  USE REQUESTED TRAY  setting on the product is set to
EXCLUSIVELY , and the requested tray is empty. The product
will not use another tray. Load the requested tray.
Or, change the setting from 
EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE  menu. The product can use other trays
if no media is loaded in the specified tray.
Paper does not feed from Tray 2, 3, 4, or 5
Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.From the product control panel, select the correct paper type
for the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options. The opti onal trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
232 Chapter 12   Solve problems ENWW
 
						

							Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the guides are touching the paper.
Transparencies or glo ssy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer
driver.Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overfilled.Remove excess paper from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in Tray 2, 3, 4, or 5. Do not exceed the
maximum stack height marks for Tray 1.
Paper in another input tray is the same size as the
transparencies, and the product is  defaulting to the other tray.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparenc ies or glossy paper is not
configured correctly for type.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets. Print glossy paper from Tray 2, 3, 4, or 5 for best results.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
CAUTION:
HP Color Laser Presentation Paper, Glossy (Q 2546A, Q2547A) is not supported with this
product. Using this type of paper can cause a fuser jam that might require the replacement of the fuser.
Two recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and
HP Color LaserJet Brochure Paper , Glossy (Q6611A, Q6610A). For a list of supported paper types, see
Supported paper types on page 89.
ENWW Paper-handling problems 233
 
						

							Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes.  Store envelopes in a controlled
environment.
Envelopes are sealing because t he moisture content is too
high.Try using different envelopes.  Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the envelope is loaded correctly.
This product does not suppo rt the envelopes being used.Refer to the HP LaserJet Printer Family Print Media Guide .
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition.Remove paper from the input tray and load paper that is in
good condition.
Product speed needs to be reduced.Set the PAPER CURL option in the Print Quality menu to
REDUCED  to decrease full speed to 10 ppm (instead of 40
ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm).
Product is operating in an excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can caus e excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture.Remove paper and replace it with paper from a fresh,
unopened package.
Paper has poorly cut edges.Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see 
Load
paper and print media on page 92.
The paper has previously been used for  a print job. Do not re-use paper.
234 Chapter 12   Solve problems ENWW
 
						

							Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page toward
the back of the product. For Tray 2, 3, 4 and 5, load the paper
printed side up with the top of the page toward the back of the
product.
The product model does not support automatic 2-sided
printing.The HP Color LaserJet CP6015n does not support automatic
2-sided printing.
The product configuration is not se t for duplexing.In Windows, run the automatic configuration feature:
1. Click the  Start button, point to Settings , and then click
Printers  (for Windows 2000) or  Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click
Properties  or Printing Preferences .
3. Click the  Device Settings  tab.
4. Under  Installable Options , click Update Now in the
Automatic Configuration list.
ENWW Paper-handling problems 235
 
						

							Understand lights on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
1
2
1Heartbeat LED
2HP Jetdirect LEDs
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LE Ds. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking  yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all of the network cable connec tions. In addition, you can try to manually configure
the link settings on the embedded print server by using the product control-panel menus.
1. Press  Menu.
2. Press the down arrow 
 to highlight  CONFIGURE DEVICE , and then press the checkmark button
.
3. Press the down arrow 
 to highlight I/O , and then press checkmark button .
4. Press the down arrow 
 to highlight EMBEDDED JETDIRECT MENU , and then press the
checkmark button 
.
5. Press the down arrow 
 to highlight LINK SPEED , and then press the checkmark button .
6. Select the appropriate link speed, and then press the checkmark button 
.
Heartbeat LED
The heartbeat LED indicates that the formatter is fu nctioning correctly. While the product is initializing
after you turn it on, the LED blinks rapidly, and then turns off. When the product has finished the
initialization sequence, the heartbeat LED pulses on and off.
If the heartbeat LED is off, the formatter might ha ve a problem. Contact an HP-authorized service or
support provider. See the HP support flyer, or go to 
www.hp.com/go/cljcp6015_firmware .
236 Chapter 12   Solve problems ENWW