HP Color LaserJet CP6015dn User Manual

							Control panel messageDescriptionRecommended action
6.Close the transfer access panel.
7. Close the right door.
REPLACE TRANSFER KIT
For help press 
 (Help button)
To continue press 
 (Checkmark
button)
The REPLACE SUPPLIES menu is set to
STOP AT LOW. The transfer kit has passed
the low threshold.Press the  to continue printing until the
transfer unit reaches the end of life or replace
transfer kit.
Replace transfer kit.
1. Open the right door.
2. Open the transfer access panel.
3. Push locks upward.
4. Install transfer unit.
5. Push locks downward.
6. Close the transfer access panel.
7. Close the right door.
Request accepted please waitThe product has accepted a request to print
an internal page, but the current job must
finish printing before the internal page will
print.No action is necessary.
RESEND EXTERNAL ACCESSORY
FIRMWAREThe product detected corrupt firmware in an
input or output accessory.Printing can continue from another source or
to another destination, if available. If product
attempts to use a corrupt accessory, there is
a high probability it will jam.
Resend upgradeThe firmware upgrade was not completed
successfully.Attempt upgrade again.
RestoringThe product is restoring settings. This
message is displayed  during the execution of
a restore action, such as RESTORE COLOR
VALUES.No action is necessary.
Restoring factory settingsThe product is restoring factory settings.No action is necessary.
Restoring... [ACCESSORY #]The product is restori ng external accessory
settings in response to a user request.No action is necessary.
RFU LOAD ERROR SEND FULL RFU ON
 PORTAn error has occurred during a firmware
upgrade.If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015 .
ROM DISK DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
ROM DISK FILE OPERATION FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
ROM DISK FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
ROM DISK IS WRITE PROTECTED
To clear press 
 (Checkmark button) The file system device is protected and no
new files can be written to it.
Press the checkmark button 
 to clear.
Table 12-1  Control-panel messages (continued)
ENWW
Control-panel messages 197
 
						

							Control panel messageDescriptionRecommended action
Rotating  Motor
To exit press STOPA component test is in progress; the
component selected is the  cartridge
motor.Press STOP when ready to stop this test.
Rotating Motor - To exit press STOPThe product is executing a component test
and the component selected is a motor.Press  STOP when ready to stop this test.
SANITIZING DISK % COMPLETE Do
not power off
CLEANING DISK % COMPLETE
For help press 
 (Help button)
The hard disk is being cleaned.Contact the network administrator.
Size mismatch in tray XXThe paper in the listed tray does not match
the size specified for that tray.1.Load the correct paper.
2. Verify the paper is  positioned correctly.
3. If the message persists, contact
HP Support at 
www.hp.com/support/cljcp6015 .
Sleep mode onThe product is in sleep mode. A button press,
receipt of printable data, or an error condition
will clear this message.No action is necessary.
TRAY  [TYPE] [SIZE]
To change size or type press 
(Checkmark button) To accept settings
press 
 (Back arrow)
This message states the current type and
size configuration of the tray.To change size or type  press the checkmark
button 
 To accept settings press the back
arrow 
.
TRAY  EMPTY [TYPE][SIZE]The specified tray is empty and the current
job does not need this tray to print.Refill the tray at a convenient time.
TRAY  OPEN
For help press 
 (Help button)
The specified tray is open or not closed
completely.Close the tray.
Type Mismatch In Tray The specified tray contains a paper type that
does not match the configured type.The specified tray will not be used until this
condition is addressed.  Printing can continue
from other trays.
1. Load the correct paper in the specified
tray.
2. Verify the type configuration.
Unable to store jobA job cannot be stored because of a memory
or configuration problem.Install additional memory in the product.
Unauthorized supply in useThe product is using a non-HP supply.If you believe you purchased a genuine
HP supply, go to www.hp.com/go/
anticounterfeit . Any product repair required
as a result of using non-HP or unauthorized
supplies is not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
USB ACCESSORY ERROR
For help press 
 (Help button) This message appears when a connected
USB accessory draws too much power.
When this happens, the ACC port is disabled
and printing stops. Printing can continue. The USB device
should be removed.
Table 12-1
  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
USB STORAGE  NOT FUNCTIONAL
For help press 
 (Help button)
A parameter in the USB storage is not
working correctly.1.Turn product off.
2. Disconnect the USB storage accessory,
and replace with a new USB storage
accessory.
USB STORAGE  REMOVED
For help press 
 (Help button)
A USB storage accessory has been
disconnected.1.Turn product off.
2. Reconnect the USB storage accessory.
3. Turn product on.
USB STORAGE DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
USB STORAGE FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the help button  to clear.
USB STORAGE IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
USB STORAGE] FILE OPERATION
FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
Wait for printer to reinitializeThis message can appear for a variety of
reasons: The RAM DISK settings changed
before the product has rebooted. The product
is auto power cycling after changing external
device modes. The user has exited
Diagnostics. A new formatter has been
installed with an old engine or a new engine
has been installed with an old formatter.No action is necessary.
WAITING FOR TRAY  TO LIFTThe specified tray is lifting paper for feeding.No action is necessary.
WARMING UP Product is coming out of powersave mode. No action is necessary.
Table 12-1  Control-panel messages (continued)
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							Jams
Common causes of jams
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See Supported
paper and print media sizes on page 85.
A component is installed incorrectly.Verify that the transfer belt and transfer roller are correctly
installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been prev iously printed on or copied.
An input tray is loaded incorrectly.Remove any excess paper from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Load paper and print media on page 92.
The paper is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the input tray.
When printing on lightweight paper or on jobs with heavy toner
coverage, paper is wrapping on the fuser causing Fuser Delay
Jam or Fuser Wrap Jam messages.Set the LIGHT MEDIA  optimize mode on the Print Quality
menu to ON .
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal tray rollers are not picking up the paper.If the paper is heavier than 220 g/m2 (58 lb), it might not be
picked from the tray.
The rollers are worn. Replace the rollers.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Device supply items have reached  the end of their useful life.Check the product control panel for messages prompting you
to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Information pages
on page 138.
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a  controlled environment.
Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the product.
If the product still continues to jam, contact HP  Customer Support or your authorized HP service
provider.
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							Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 12-1   Jam locations
1
2
3
4
5
6
7
8
1AREA 1: Output-bin area
2AREA 2: Fuser area
3AREA 3: Transfer area
4AREA 4: Duplexing area (for the HP Co lor LaserJet CP6015dn, x, and xh models only)
5AREA 5: Tray 2 pickup area
6AREA 6: Tray 1 area
7AREA 7: Optional Trays 3, 4, and 5
8AREA 8: Optional finishing device
Clear jams
When a jam occurs, a message appears on the control-panel display that describes the location of the
jam. The following table lists the messages that ca n appear and provides links to the procedures for
clearing the jam.
WARNING! To avoid electrical shock, remove any necklaces, bracelets, or other metal items before
reaching into the inside of the product.
Type of jamProcedure
AREA 1: See AREA 1: Clear jams in the output bin on page 202.
ENWW Jams 201
 
						

							Type of jamProcedure
13.XX.YY JAM ABOVE TOP OUTPUT BIN
13.XX.YY JAM IN TOP COVER
AREA 2:
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
13.XX.YY TRANSFER AND FUSER JAMSee AREA 2 and AREA 3: Clear jams in the fuser area and the
transfer area on page 204.
AREA 4:
13.XX.YY JAM IN RIGHT DOORSee AREA 4: Clear jams in the duplex area on page 208 (for
the HP Color LaserJet CP6015dn, x, and xh models only)
AREA 5:
13.XX.YY JAM IN TRAY 2
13.XX.YY TRANSFER AREA JAMSee AREA 5: Clear jams in Tray 2 and the internal paper path
on page 211 .
AREA 6:
13.XX.YY JAM IN TRAY 1See AREA 6: Clear jams in Tray 1 on page 214.
AREA 7:
13.XX.YY JAM IN TRAY 3
13.XX.YY JAM IN TRAY 4
13.XX.YY JAM IN TRAY 5
13.XX.YY JAM IN LOWER RIGHT DOOR
13.XX.YY JAM IN INPUT ACCESSORYSee AREA 7: Clear jams in optional Trays 3, 4, and 5on page 219
AREA 8:
13.XX.YY JAM IN LEFT ACCESSORY
13.XX.YY JAM INSIDE TOP DOOR See AREA 8: Clear jams in the optional finishing devices
on page 222
.
AREA 1: Clear jams  in the output bin
1.If jammed paper is visible in the output  bin, gently pull the paper to remove it.
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							2.Open the right door.
3.If paper has jammed as it enters the output  bin, gently pull the paper to remove it.
4.Close the right door.
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							AREA 2 and AREA 3: Clear jams in the fuser  area and the transfer area
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling
it.
1. Open the right door.
2.Lift the green handle on the transfer-access panel and open the panel.
1
2
3.If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
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							4.Close the transfer-access panel.
5.Open the fuser jam access door above the fuser and remove any paper that is visible. Then close
the fuser jam access door.
2
1
6.Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to
check for jammed paper inside.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.
a. Pull the two blue fuser handles forward.
ENWW Jams 205
 
						

							b.Rotate the fuser-release levers down to open them.
c.Grasp the fuser handles and pull straight out to remove the fuser.
CAUTION: The fuser weighs 5 kg (11 lbs). Be careful not to drop it.
d.Open the two fuser jam access doors by pushing and rotating the rear door backward, and
pulling and rotating the front door  forward. If paper is jammed inside the fuser, gently pull it
straight up to remove it. If the paper tears, remove all paper fragments.
CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers until they have cooled.
1
3
2
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