HP Color LaserJet CP6015dn User Manual
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Determine the current firmware version ........................................................................... 170 Download new firmware from the HP Web site ............................................................... 170 Transfer the new firmware to the product ........................................................................ 170Use FTP to upload the firmware through a browser ....................................... 170 Use FTP to upgrade the firmware on a network connection using Microsoft Windows .......................................................................................................... 171 Use HP Web Jetadmin to upgrade the firmware ............................................. 172 Use MS-DOS commands to upgrade the firmware for USB connections ....... 172 Upgrade the HP Jetdirect firmware .................................................................................. 173 12 Solve problems Solving general problems ...................................................................................................... ........... 176 Troubleshooting checklist ................................................................................................ 176 Restore factory settings ................................................................................................... 17 7 Factors that affect product performance .......................................................................... 177 Automatic neutral calibration ........................................................................................... 178 Control-panel message types ................................................................................................... ........ 179 Control-panel messages ........................................................................................................ .......... 180 Jams .......................................................................................................................... ....................... 200 Common causes of jams ................................................................................................. 200 Jam locations ................................................................................................................. .. 201 Clear jams .................................................................................................................... .... 201 AREA 1: Clear jams in the output bin .............................................................. 202 AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area ...... 204 AREA 4: Clear jams in the duplex area ........................................................... 208 AREA 5: Clear jams in Tray 2 and the internal paper path ............................. 211 AREA 6: Clear jams in Tray 1 ......................................................................... 214 Clear jams when printing banners ................................................................... 217 AREA 7: Clear jams in optional Trays 3, 4, and 5 ........................................... 219 AREA 8: Clear jams in the optional finishing devices ..................................... 222 Clear jams in the output-accessory bridge ..................................... 222 Clear jams in the sorter area .......................................................... 222 Clear jams in the booklet maker ..................................................... 224 Clear staple jams ............................................................................................ 226 Clear staple jams in the main stapler ............................................. 226 Clear staple jams in the booklet maker .......................................... 227 Jam recovery .................................................................................................................. . 230 Paper-handling problems ....................................................................................................... .......... 231 Product feeds multiple sheets .......................................................................................... 231 Product feeds incorrect page size ................................................................................... 231 Product pulls from incorrect tray ...................................................................................... 231 Paper does not feed automatically .................................................................................. 232 Paper does not feed from Tray 2, 3, 4, or 5 ..................................................................... 232 Transparencies or glossy paper will no t feed .............................................. .................... 233 ENWW ix
Envelopes jam or will not feed in the product .................................................................. 234 Output is curled or wrinkled ............................................................................................. 234 Product will not duplex or duplexes incorrectly ................................................................ 235 Understand lights on the formatter ............................................................................................ ....... 236 HP Jetdirect LEDs ........................................................................................................... 2 36 Heartbeat LED ................................................................................................................. 236 Solve image quality problems .................................................................................................. ........ 237 Example print quality problems ........................................................................................ 237 Repetitive defects ruler .................................................................................................... 2 37 Overhead transparency defects ....................................................................................... 239 Print quality problems associated with the environment .................................................. 239 Print quality problems associated with jams .................................................................... 239 Optimize and improve image quality ................................................................................ 239 Use supported paper ....................................................................................... 240 Calibrate the product ....................................................................................... 240 Specify the correct paper type ........................................................................ 240 Clean the fuser ................................................................................................ 241 Respond to control panel error messages ...................................................... 242 Clean the registration second transfer assembly ........................... 243 Use manual print modes ................................................................................. 245 Print-quality-troubleshooting pa ges ................................................................. 246 Performance problems .......................................................................................................... ........... 247 Solve network connectivity problems ........................................................................................... .... 248 Solve network printing problems ...................................................................................... 248 Verify communication over the network ........................................................................... 249 Product software problems ..................................................................................................... .......... 250 Solve common Macintosh problems ............................................................................................... . 251 Appendix A Supplies and accessories Order parts, accessories, and supplies ........................................................................................ .... 256 Order directly from HP ..................................................................................................... 25 6 Order through service or support providers ..................................................................... 256 Order directly through the embedded Web server (for printers that are connected to a network) ...................................................................................................................... ..... 256 Order directly through the HP Easy Printer Care software .............................................. 256 Part numbers .................................................................................................................. .................. 257 Accessories ..................................................................................................................... 257 Print cartridges .............................................................................................................. ... 257 Image drums ................................................................................................................... . 257 Maintenance kits .............................................................................................................. 257 Memory ............................................................................................................................ 258 Cables and interfaces ...................................................................................................... 25 8 x ENWW
Appendix B Service and supportHewlett-Packard limited warranty statement .................................................................................... 259 Print cartridge and image drum limited warranty statement ............................................................. 261 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......................... 262 Customer self repair warranty service ......................................................................................... ..... 263 Customer support .............................................................................................................. ............... 264 Availability of support and service ........................................................................................... ......... 265 HP maintenance agreements ..................................................................................................... ...... 265 On-site service agreements ............................................................................................. 265 Priority onsite service ....................................................................................................... 265 Next-day onsite service ................................................................................................... 265 Weekly (volume) on-site service ...................................................................................... 265 Appendix C Product specifications Physical specifications ....................................................................................................... .............. 268 Electrical specifications ..................................................................................................... ............... 269 Acoustic specifications ....................................................................................................... .............. 270 Environmental specifications .................................................................................................. .......... 271 Appendix D Regula tory information FCC regulations ............................................................................................................... ................ 274 Environmental product stewardship program ................................................................................... 2 75 Protecting the environment .............................................................................................. 275 Ozone production ............................................................................................................ 2 75 Power consumption ......................................................................................................... 275 Paper use ..................................................................................................................... ... 275 Plastics ...................................................................................................................... ...... 275 HP LaserJet print supplies ............................................................................................... 275 Return and recycling instructions ..................................................................................... 276 United States and Puerto Rico ........................................................................ 276 Multiple returns (more than one cartridge) ..................................... 276 Single returns ................................................................................. 276 Shipping .......................................................................................... 276 Non-U.S. returns ............................................................................................. 276 Paper ......................................................................................................................... ...... 276 Material restrictions ......................................................................................................... . 276 Disposal of waste equipment by users in priv ate households in the European Union . . . . 277 Material Safety Data Sheet (MSDS) ................................................................................ 277 For more information ....................................................................................................... 27 8 Declaration of Conformity ..................................................................................................... ............ 279 Certificate of volatility ..................................................................................................... .................. 280 Types of memory ............................................................................................................. 2 80 Volatile memory .............................................................................................. 280 ENWW xi
Non-volatile memory ....................................................................................... 280 Hard-disk-drive memory .................................................................................. 280 Safety statements ............................................................................................................. ................ 281 Laser safety .................................................................................................................. ... 281 Canadian DOC regulations .............................................................................................. 281 VCCI statement (Japan) .................................................................................................. 281 Power cord statement (Japan) ............................ ............................................................. 281 EMI statement (Korea) ..................................................................................................... 281 Laser statement for Finland ............................................................................................. 282 Substances Table (China) ............................................................................................... 283 Index ......................................................................................................................... ........................................ 285 xii ENWW
1 Product basics ●Product comparison ● Product features ● Product walkaround ENWW 1
Product comparison Table 1-1 Product models ModelFeatures HP Color LaserJet CP6015n●100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) HP Color LaserJet CP6015dn● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Duplexer HP Color LaserJet CP6015de● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Trays 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Duplexer ● Meets ENERGY STAR ® guidelines, Version 1.0 HP Color LaserJet CP6015x●100-sheet multipurpose input tray (Tray 1) ● Two 500-sheet input trays (Trays 2 and 3) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Duplexer HP Color LaserJet CP6015xh●100-sheet multipurpose input tray (Tray 1) ● Four 500-sheet input trays (Trays 2, 3, 4, and 5) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Duplexer ● 40 gigabyte (GB) hard drive. 2 Chapter 1 Product basics ENWW
Product features Table 1-2 Features Speed and throughput●Print up to 40 pages per minute (ppm) on letter-size paper and 41 ppm on A4-size paper. ● Less than 11 seconds to print the first page ● Recommended maximum monthly print volume of 4,000 to 17,000 pages ● A 835 megahertz (MHz) microprocessor ● Banner printing ● Duplex at speed Resolution●600 dots per inch (dpi) with Image Resolution Enhancement technology 4800 for optimum overall imaging ● 1200 x 600 dpi for detailed line work and small text Memory ●Memory Enhancement technology (MEt) automatically compresses data to use RAM more efficiently. User interface●Four-line graphical display on the control panel ● An embedded Web server to gain access to support and order supplies (for network-connected products) ● HP Easy Printer Care software (a Web-based status and troubleshooting tool) ● Internet-enabled supply-ordering capabi lities through HP Easy Printer Care software and embedded Web server Paper-handling ●Input ◦Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, banner media, envelopes, and other paper types. See Supported paper types on page 89 for a list of paper types. The tray holds up to 100 sheets of paper, 50 transparencies, or 10 envelopes. See Supported paper and printmedia sizes on page 85 . ◦ Trays 2, 3, 4, and 5: 500-sheet trays. These trays automatically detect common paper sizes and allow printing on custom-size paper. Tray 2 supports up to 279 x 432 mm (11 x 17 inches) and A3 paper sizes, and Trays 3, 4, and 5 support sizes up to 305 x 457 mm (12 x 18 inches), and SRA3. See Supported paper and print media sizes on page 85 for a list of supported paper sizes. For a list of supported paper types, see Supported paper types on page 89 . ◦ Duplex printing: Provides automatic two-sided printing (printing on both sides of the paper). Not available on the HP Color LaserJet CP6015n model. This model cannot be upgraded to auto duplex. ENWW Product features 3 ●512 MB of random-access memory (RAM)
The paper size range for automatic duplex printing is 175 mm to 320 mm (6.9 to 12.6 inches) x 210 mm to 457 mm (8.3 to 18 inches). The media weight range is 60–220 g/m 2 (16-58 lb). ● Output ◦Standard output bin: The standard output bin is located on the top of the product. This bin can hold up to 500 sheet s of paper. The product has a sensor that indicates when the bin is full. ◦ Optional 3-bin stapler/stacker: Provides job separation in multiple output bins, convenient stapling (up to 50-shee t jobs), job offset capability, and additional output capacity. The stacker has three bins: a 100-sheet bin, a 500- sheet bin, and a 1000-sheet bin. ◦ Optional booklet maker finisher: Provides convenient stapling (up to 50- sheet jobs), saddle-stitching (up to 15- sheet booklets), single-sheet v-folding, job separation and offset capability, as well as additional output capacity. The booklet maker finisher has three bi ns: two 1000-sheet bins and one bin that can hold up to 25 saddle-stitched booklets. NOTE: The output bin capacities are based on 75 g/m 2 (20 lb) paper. Heavier paper decreases the capacity. Languages and fonts ● HP Printer Control Language (PCL) 6 ● HP Universal Printer Driver (UPD) PCL 5 ● HP UPD postscript (PS) ● Printer Management Language ● 93 internal TrueType fonts scalable in HP PCL drivers. 93 internal scalable fonts in HP Postscript level 3 emulation (Euro sy mbols built in). Additional font solutions available via third-party flash memory products. Print cartridges/image drums (4 of each)● Two-part toner/imaging system ● Black print cartridges print up to 16,500 pages; Cyan, Magenta, or Yellow print cartridges print up to 21,000 pages each. ● Image drums print up to 35,000 pages at 5% coverage ● Authentic HP print cartridge detection ● Automatic toner strip remover Supported operating systems● Microsoft® Windows® 2000, Windows® XP, and Windows Vista™ ● Macintosh OS X, V10.2.8 , V10.3, V10.4, V10.5, and later ● Novell NetWare ● Unix ® ●Linux Connectivity ●Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server ● Two enhanced input/output (EIO) slots ● USB 2.0 connection Table 1-2 Features (continued) 4 Chapter 1 Product basics ENWW
Environmental features●Sleep setting saves energy ● High content of recyclable components and materials Security features ●Secure Disk Erase ● Security lock (optional) ● Job retention ● User PIN authentication for stored jobs ● IPv6 security Table 1-2 Features (continued) ENWW Product features 5
Product walkaround Front view HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 4 123 5 6 789 1Control-panel display 2Output bin (holds approximately 500 sheets of paper) 3Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only) 4Right door (provides access for clearing paper jams and replacing parts) 5Tray 1 (100-sheet multi-purpose tray) 6Power connection 7On/Off switch 8Tray 2 (500-sheet input tray) 9Front cover (provides access to the print cartridges and image drums) 6 Chapter 1 Product basics ENWW