HP Color LaserJet CP6015dn User Manual

							5.Unpack the new cartridges and remove the plastic packing lock from each one.
6.Hold the new cartridges so that the arrows on  the cartridges align with the arrows on the staple
cartridge unit and insert them into the unit.
7. Pull the handle of the staple cartridge unit toward  you and rotate it downward to its original position.
Lock it into position by pushing in the handle.
1
2
8. Push the staple carriage back into the booklet maker finisher.
ENWW Replace supplies 167
 
						

							9.Close the front door of the booklet maker.
168 Chapter 11   Manage and maintain the product ENWW
 
						

							Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the prod uct eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as  possible, keep the device from dust and debris.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exterior of the device.
Clean spilled toner
If you get any toner on your clothes or hands, wash them in  cold water. Hot water will set the toner into
the fabric.
ENWW Clean the product 169
 
						

							Upgrade the firmware
The product has remote firmware update (RFU) capability. Use the information in this se ction to upgrade
the product firmware.
Determine the current firmware version
1. Press  Menu.
2. Press the down arrow 
 to highlight INFORMATION, and then press the checkmark button 
3.Press the down arrow  to highlight PRINT CONFIGURATION , and then press the checkmark
button 
 to print.
The firmware datecode is listed on the Configuration page in the section called  Printer Information.
The firmware datecode ha s this format: YYYYMMDD XX.XXX.X. The fi rst string of numbers is the date,
where YYYY represents the year, MM represents the month, and DD re presents the date. For example,
a firmware datecode of that begins with
20061125
represents November 25, 2006.
Download new firmware from the HP Web site
To find the most recent firmware upgrade for the product, go to www.hp.com/go/cljcp6015_firmware .
This page provides instructions for downloading the new firmware version.
Transfer the new firm ware to the product
NOTE:The product can receive an .RFU file update when it is in a ready state.
The elapsed time for an update depends on the I/O transfer time, as well as the time that it takes for the
product to re-initialize. The I/O transfer time depends on a number of things, including the speed of the
host computer that is sending the update. If the re mote firmware update process is interrupted before
the firmware is downloaded (while  Receiving Upgrade appears on the control-panel display), the
firmware file must be sent again. If power is lost during the update (while the  Performing Upgrade
message appears on the control-panel display), the update is interrupted and the message  Resend
Upgrade  appears (in English only) on the control-panel di splay. In this case, you must send the upgrade
by using the USB port. Finally, any jobs that are ah ead of the RFU job in the queue are completed before
the update is processed.
Use FTP to upload the firmware through a browser
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from  the default settings might return to default settings
and must be changed again if you want settin gs that are different from the defaults.
1.Print a configuration page and note the TC P/IP address shown on the EIO Jetdirect page.
2. Open a browser window.
3. In the address line of the browser, type
ftp://
, where  is the address of the pr oduct. For example, if the TCP/IP address is
192.168.0.90, type
170 Chapter 11   Manage and maintain the product ENWW
 
						

							ftp://192.168.0.90
.
4. Locate the downloaded .RFU  file for the product.
5. Drag and drop the .RFU file onto the  PORT icon in the browser window.
NOTE: The product turns off and then on automatically  to activate the update. When the update
process is complete, a  READY message displays on the product control panel.
Use FTP to upgrade the firmware on a  network connection using Microsoft Windows
NOTE:The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want se ttings that are different from the defaults.
1.Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE: Before upgrading the firmware, make sure that the product is not in Sleep mode. Also
make sure that any error messages are cleared from the control-panel display.
2. Open an MS-DOS command prompt on your computer.
3. Go to the folder where the firmware file is stored.
4. Type:  ftp TCP/IP ADDRESS>. For example, if the TCP/IP  address is 192.168.0.90, type ftp
192.168.0.90.
5. Press  Enter on the keyboard.
6. When prompted for the user name, press  Enter.
7. When prompted for the password, press  Enter.
8. Type  bin at the command prompt.
9. Press  Enter. The message 200 Types set to I, Using binary mode to transfer files  appears in
the command window.
10. Type  put and then the file name (for example,  if the file name is CP6015.rfu, type CP6015.rfu).
11. The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further  interaction with the product or computer.
NOTE:The product automatically turns off and then on again after processing the upgrade.
12.At the command prompt, type:  bye to exit the ftp command.
13. At the command prompt, type:  exit to return to the Windows interface.
ENWW Upgrade the firmware 171
 
						

							Use HP Web Jetadmin to upgrade the firmware
This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See
Use HP Web Jetadmin software on page 145. Complete the following steps to update a single product
through HP Web Jetadmin after downloading  the .RFU file from the HP Web site.
1. Start HP Web Jetadmin.
2. Open the  Device Management folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Expand the  Device Lists  folder and select All Devices . Locate the product in the list of devices,
and then click to select it.
If you need to upgrade the firmware for multiple  HP Color LaserJet CP6015 series products, select
all of them by pressing the  Ctrl key as you click the name of each product.
4. Locate the drop-down box for  Device Tools in the upper-right corner of the window. Select  Update
Printer Firmware  from the action list.
5. If the name of the .RFU file is not listed in the All Available Images  box, click Browse in the
Upload New Firmware Image  dialog box and navigate to the loca tion of the .RFU file that you
downloaded from the Web at the  start of this procedure. If the filename is listed, select it.
6. Click  Upload  to move the .RFU file from  your hard drive to the HP Web Jetadmin server. After the
upload is complete, the browser window refreshes.
7. Select the .RFU file from the  Printer Firmware Update drop-down menu.
8. Click  Update Firmware . HP Web Jetadmin sends the selected .R FU file to the product. The control
panel shows messages that indicate the progre ss of the upgrade. At the end of the upgrade
process, the control panel shows the  READY message.
Use MS-DOS commands to upgrade  the firmware for USB connections
To update the firmware by using a netwo rk connection, follow these instructions.
1. From a command prompt or in an MS-DOS window, type the following
copy /B FILENAME> \\COMPUTERNAME>\SHARENAME>
, where  is the name of the .RFU file (including the path),  is
the name of the computer from  which the product is being shared, and  is the
product share name. For example:

NOTE: If the file name or path includes a space,  you must enclose the file name or path in
quotation marks. For example, type:

.
2. Press  Enter on the keyboard. The control panel shows a message that indicates the progress of
the firmware upgrade. At the end of the up grade process, the control panel shows the  READY
message . The message  One File Copied appears on the computer screen.
172 Chapter 11   Manage and maintain the product ENWW
 
						

							Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface  in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that y ou install HP Web Jetadmin Version 7.0 or later on
your computer. See 
Use HP Web Jetadmin software on page 145 . Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Select the product that you want to update.
4. In the Device Tools  drop-down list, select  Jetdirect Firmware Update .
5. Under  Jetdirect firm ware version the HP Jetdirect model number and current firmware version
are listed. Make a note of these.
6. Go to 
www.hp.com/go/wja_firmware .
7. Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down.
8. Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware lin k, and follow the instructions on the Web page to
download the new firmware file. The file must  be saved into the :\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9. In HP Web Jetadmin, return to the main product list and select the digital sender again.
10. In the Device Tools  drop-down list, select  Jetdirect Firmware Update  again.
11. On the HP Jetdirect firmware page, the new firmware version is listed under  Jetdirect Firmware
Available on HP Web Jetadmin . Click the Update Firmware Now  button to update the Jetdirect
firmware.
ENWW Upgrade the firmware 173
 
						

							174 Chapter 11   Manage and maintain the productENWW
 
						

							12 Solve problems
●Solving general problems
●
Control-panel message types
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Understand lights on the formatter
●
Solve image quality problems
●
Performance problems
●
Solve network connectivity problems
●
Product software problems
●
Solve common Macintosh problems
ENWW 175
 
						

							Solving general problems
If the product is not responding as expected, complete the steps in the following checklist, in order. If
the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without  performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on.  If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage  requirements.) If you are using a power strip and
its voltage is not within specifications, plug the  product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. Remove any other products plugged into the same circuit.
e. If none of these measures restores  power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the prod uct and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See 
Solve network printing problems on page 248.
3. If the product is in the READY state, check to  see if any message appear on the control-panel
display. If any error messages appear, see 
Control-panel messages on page 180 .
4. Ensure that the print paper that  you are using meets specifications.
5. Print a configuration page (see 
Information pages on page 138. An HP Jetdirect page also prints.)
a. If the pages do not print, check that at  least one tray contains print paper.
b. If the page jams in the product, see 
Jams on page 200.
6. If the configuration page prints, check the following items.
a. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the pr inter driver, or with the program.
b. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
7. Select one of the following options:
Windows : Click Start , click Settings, and then click Printers , or Printers and Faxes. Double click
HP Color LaserJet CP6015 .
-or-
176 Chapter 12   Solve problems ENWW