Epson AcuLaser C2600N User Manual
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Troubleshooting391 11 11 11 11 11 11 11 11 11 11 11 11 If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus(+) sign beside Other devices to view the installed devices. If USB Printer or your printer name appears under Other devices, the printer software is not installed correctly. Proceed to step 5. If neither USB Printer nor your printer name appears under Other devices, click Refresh or unplug the USB cable from the printer, then plug it into the printer again. Once you’ve confirmed that these items appear, proceed to step 5.
392Troubleshooting 4. Under Other devices, select USB Printer or your printer name, click Remove, then click OK. When the following dialog box appears, click OK, then click OK to close the System Properties dialog box.
Troubleshooting393 11 11 11 11 11 11 11 11 11 11 11 11 5. Uninstall the printer software as explained in Uninstalling the Printer Software on page 129. Turn the printer off, restart your computer, then reinstall the printer software as described in the Setup Guide. Status and Error Messages You can see the printer’s status and error messages on the LCD panel. For more information, see Status and Error Messages on page 262. Canceling Printing You can cancel printing from your computer by using the printer driver or from the printer’s control panel. To cancel a print job before it is sent from your computer, for Windows, see Canceling Printing on page 128 or for Macintosh, see Canceling Printing on page 194. The +Cancel Job button on your printer is the quickest and easiest way to cancel printing. For instructions, see Canceling Printing on page 282. Printing in the PostScript 3 Mode Problems The problems listed in this section are those that you may encounter when printing with the PostScript driver. All procedural instructions refer to the PostScript printer driver.
394Troubleshooting The printer does not print correctly in the PostScript mode The printer does not print Cause What to do The printer’s emulation mode setting is incorrect.The printer is set to the Auto mode by default, so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode. However, there are situations where the printer cannot select the correct emulation mode. In this case, it must be set manually to PS3. Set the emulation mode through the SelecType Emulation menu on the printer. See Emulation Menu on page 230. The printer’s emulation mode setting for the interface that you are using is incorrect.The emulation mode can be set individually for each interface which receives print job data. Set the emulation mode for the interface you are using to PS3. Set the emulation mode through the SelecType Emulation menu on the printer. See Emulation Menu on page 230. Cause What to do The Color check box is selected in the printer driver when the printer is in the B/W or 4 × B/W mode, and a Color Data Received error occurs.Select the Black check box in the printer driver. The Print to file check box is selected in the Print dialog box (except on Mac OS X).Clear the Print to file check box in the Print dialog box.
Troubleshooting395 11 11 11 11 11 11 11 11 11 11 11 11 Printouts are black and white even though the Resolution setting is set to Color in the printer driver. (For Mac OS X users only) (only when printing with an AL-2600 model that is set to the Color mode) The Save as File check box is selected on the Output Option sheet in the Print dialog box (Mac OS X only).Clear the Save as File check box on the Output Option sheet in the Print dialog box. An incorrect printer driver is selected.Make sure that the PostScript printer driver that you are using to print is selected. For Mac OS 9 users only The Unlimited Downloadable Fonts check box on the PostScript Options setup option page in the Page Setup dialog box is selected.Clear the Unlimited Downloadable Fonts check box. The Emulation menu in the printer’s Control Panel is set to a mode other than Auto or PS3 for the interface that you are using.Change the mode setting to either Auto or PS3. Cause What to do The Color Conversion setting is set to Standard.Select In Printer from the Color Conversion drop-down list in the Color Sync menu.
396Troubleshooting The printer driver or printer that you need to use does not appear in the Printer Setup Utility (for Mac OS X 10.3), Print Center (for Mac OS X 10.2), or Chooser (for Mac OS 9) The font on the printout is different from that on the screen Cause What to do QuickDraw GX is in use (Mac OS 9).This printer’s driver does not support QuickDraw GX. Disable QuickDraw GX. The printer name has been changed.Ask the network administrator for details, then select the appropriate printer name. The AppleTalk zone setting is incorrect.Open the Printer Setup Utility (for Mac OS X 10.3), Print Center (for Mac OS X 10.2), or Chooser (for Mac OS 9), then select the AppleTalk zone that the printer is connected to. Cause What to do The PostScript screen fonts are not installed.The PostScript screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen.
Troubleshooting397 11 11 11 11 11 11 11 11 11 11 11 11 The printer fonts cannot be installed The edges of texts and/or images are not smooth For Windows users only The Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog box is turned on, but the TrueType fonts are not replaced by the printer fonts. (For Windows Me or 98) The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer’s Properties dialog box. (For Windows XP or 2000)If the Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog box is turned on, TrueType fonts are replaced by the printer fonts before they are printed. Specify the appropriate substitution fonts using the Font Substitution Table. Specify the appropriate substitution fonts using the Font Substitution Table. Cause What to do The Emulation menu in the printer’s Control Panel is not set to PS3 for the interface that you are using.Change the Emulation menu setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again. Cause What to do The Print Quality is set to Fast. Change the Print Quality setting to Quality. The printer does not have sufficient memory.Increase the printer memory.
398Troubleshooting The printer does not print normally via the parallel interface (Windows 98 only) The printer does not print normally via the USB interface Cause What to do The computer is connected to the printer via the parallel interface and the parallel port setting is set to the ECP mode.Make sure that the mode setting is correct. Cause What to do For Windows users only The Data Format setting in the printer’s Properties is not set to ASCII or TBCP.The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer’s Properties, is set to ASCII or TBCP. If your computer is running Windows XP, click the Device Settings tab in the printer’s Properties, then click the Output Protocol setting and select ASCII or TBCP. For Macintosh users only The Data Format setting in the printer’s Properties is not set to ASCII.The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Print from the File menu, is set to ASCII.
Troubleshooting399 11 11 11 11 11 11 11 11 11 11 11 11 The printer does not print normally via the network interface Cause What to do The Data Format setting is different from the data format setting specified in the application (except on Mac OS X)If the file is created in an application that allows you to change the data format or encoding, such as Photoshop, make sure that the setting in the application matches that in the printer driver. The network connection is something other than AppleTalk, and the Data Format setting is not set to ASCII data.If the network connection is something other than AppleTalk, m ake sure that the Data Format setting is set to ASCII data or Tagged binary communications protocol (Windows) or set to ASCII (Macintosh). For Windows 2000 or NT 4.0 users only Job Management On is selected in the printer’s Properties.When AppleTalk is active and Job Management ON is selected, the printer does not print normally. Make sure to clear the Job Management On check box on the Job Settings sheet of the printer’s Properties. For Windows users only The computer is connected to the network using AppleTalk in a Windows 2000/NT 4.0 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No. For Windows users only The print data is too large.Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to Tagged binary communications protocol. For Windows users only Printing cannot be performed using the network interface.Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to Tagged binary communications protocol.
400Troubleshooting An undefined error occurs (Macintosh only) Insufficient memory to print data (Macintosh only) Cause What to do The version of the Mac OS that you are using is unsupported.This printer’s driver can only be used on Macintosh computers running Mac OS 9 version 9.1 or later, and Mac OS X version 10.2.4 or later. Cause What to do The Macintosh printer driver uses available memory in the system to process print data.Try one of the following to free up memory for printing: ❏Reduce the RAM cache setting in the Memory control panel (for Mac OS 9). ❏Close applications that are not in use. ❏Increase the memory allocation for the application that you are printing from (for Mac OS 9). ❏Turn off background printing.