Epson AcuLaser C2600N User Manual
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Troubleshooting381 11 11 11 11 11 11 11 11 11 11 11 11 The non-printed side of the page is dirty Memory Problems Print quality decreased The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the printer’s control panel menus. To modify the Toner Save mode using the printer driver, select the Advanced button in the Basic Setting menu, and click the More Settings. Deselect the Toner Save check box in the More Settings dialog box that appears. There may be no toner left in the toner cartridge.If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge on page 315. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319. Cause What to do Toner may have spilled onto the paper feed path.Clean internal printer components by printing three pages with only one character per page. Cause What to do
382Troubleshooting Insufficient memory for current task Insufficient memory to print all copies Paper Handling Problems Paper does not feed properly The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing.Check to see if the printout is acceptable. If not, add more memory for a permanent solution or lower print quality temporarily in the printer driver. Cause What to do The printer has insufficient memory for current task.Add more memory for a permanent solution or lower print quality temporarily in the printer driver. Cause What to do The printer does not have sufficient memory to collate print jobs.Only one set of copies will be printed. Reduce the contents of print jobs, or add more memory. For information on installing more memory, see Memory Module on page 303. Cause What to do
Troubleshooting383 11 11 11 11 11 11 11 11 11 11 11 11 Problems Using Options To confirm your options are installed correctly, print a status sheet. See Printing a Status Sheet on page 281 for details. The message Invalid AUX /IF Card appears on the LCD panel The paper guides are not set correctly.Make sure that the paper guides in all the paper cassettes are set in the correct paper size positions. The paper source setting may not be correct.Make sure that you have selected the correct paper source in your application. There may be no paper in the cassettes.Load paper into the selected paper source. The size of loaded paper differs from the control panel setting.Make sure that the correct paper size is set in the control panel’s Paper Source and MP Tray Size settings. Too many sheets may be loaded in the MP tray or paper cassettes.Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see MP tray on page 42, Standard lower paper cassette on page 42, or Optional paper cassette unit on page 43. If paper does not feed from the optional paper cassette unit, the unit may not be installed properly.For instructions on installing the unit, see Optional Paper Cassette Unit on page 289. Cause What to do The printer cannot read the installed optional interface card.Turn off the computer, then remove the card. Make sure the interface card is of a supported model.
384Troubleshooting Paper does not feed from the optional paper cassette Feed jam when using the optional paper cassette An installed option cannot be used Cause What to do The optional paper cassette may not be installed properly.See Optional Paper Cassette Unit on page 289 for instructions on installing an optional paper cassette unit. The paper source setting may not be correct.Make sure you have selected the proper paper source in your application. There may be no paper in the paper cassette.Load paper into the selected paper source. Too many sheets may be loaded in the paper cassette.Make sure that you have not tried to load in with too many sheets of paper. For the maximum paper capacity for the paper casette, see Optional paper cassette unit on page 43. The paper size is not set correctly. Make sure that the correct paper size is selected in the Tray Menu on the control panel. Cause What to do The paper is jammed at the optional paper cassette.See Clearing Jammed Paper on page 345 to clear jammed paper. Cause What to do
Troubleshooting385 11 11 11 11 11 11 11 11 11 11 11 11 Correcting USB Problems If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. Try one or both of these solution. ❏For best results, you should connect the printer directly to the computer’s USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first-tier hub. The installed option is not defined in the printer driver.For Windows users: You have to make settings manually in the printer driver. See Making Optional Settings on page 98. For Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer.
386Troubleshooting Windows operating system Your computer must be a model pre-installed with Windows XP, Me, 98, 2000, or Server 2003, a model that was pre-installed with Windows 98 and upgraded to Windows Me, or a model that was pre-installed with Windows Me, 98, 2000, or Server 2003, and upgraded to Windows XP. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built-in USB port. For details about your computer, contact your dealer. Printer software installation Incorrect or incomplete software installation can lead to USB problems. Take note of the following and perform the recommended checks to ensure proper installation. Checking printer software installation for Windows 2000, XP, or Server 2003 When using Windows XP, 2000, or Server 2003, you must follow the steps in the Setup Guide packed with the printer to install the printer software. Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver has been installed, follow the steps below. 1. Open the Printers folder, then right-click the icon of your printer. 2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver.
Troubleshooting387 11 11 11 11 11 11 11 11 11 11 11 11 If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. Note: For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you click No, you will have to install the printer software again. For Windows XP or Server 2003, if the Software Installation dialog box appears during the installation process, click Continue Anyway. If you click STOP Installation, you will have to install the printer software again. Checking printer software in Windows Me and 98 If you canceled the plug-and-play driver installation in Windows Me or 98 before the procedure was complete, the USB printer device driver or the printer software may be incorrectly installed. Follow the directions below to ensure that the driver and printer software are installed correctly. Note: The screen shots shown in this section are taken from Windows 98. Windows Me screens may differ slightly.
388Troubleshooting 1. Access the printer driver, see Accessing the printer driver on page 66, then click the Details tab.
Troubleshooting389 11 11 11 11 11 11 11 11 11 11 11 11 If EPUSBX: (your printer name) is displayed in the “Print to the following port” drop-down list, then the USB printer device driver and printer software are installed correctly. If the correct port is not displayed, proceed to the next step. 2. Right-click the My Computer icon on your desktop, then click Properties. 3. Click the Device Manager tab.
390TroubleshootingIf your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu.