Epson AcuLaser C2600N User Manual
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Troubleshooting371 11 11 11 11 11 11 11 11 11 11 11 11 The Ready light is on but nothing prints The optional product is not available The printer is offline. Press the NStart/Stop button once to switch the printer to ready status. Cause What to do Your computer may not be properly connected to the printer.Perform the procedure illustrated in the Setup Guide. The interface cable may not be plugged in securely.Check both ends of the interface cable between the printer and the computer. If you are using the parallel interface, be sure to secure the connector using the wire retaining clips. You may not be using the correct interface cable.If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable. Some error may have occurred. Check the LCD panel to see if an error message appears. The printer port is not set correctly in the printer driver.Make sure that the printer port is set correctly in the printer driver. Your application software is not properly set up for your printer.Make sure that the printer is selected in your application software. Your computer system’s memory is too small to handle the volume of data in your document.Try reducing the image resolution of your document in the application software, or install more memory in your computer if you can. Cause What to do
372Troubleshooting The Properties dialog box does not appear or it takes too much time to open it. (For Windows users only) For Windows users, EPSON Status Monitor 3 is not installed. For Macintosh users, you do not re-register the printer.For Windows users: You have to install EPSON Status Monitor 3, or make settings manually in the printer driver. See Installing EPSON Status Monitor 3 on page 109 or Making Optional Settings on page 98. For Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer. Cause What to do Bidirectional communication is disabled.Make sure that the printer is on and connected with the appropriate cable. Select the Enable bidirectional support check box on the Port menu of the Properties dialog box (for Windows XP, 2000, NT 4.0, or Server 2003) or in the printer driver (for Windows Me or 98). Then select the Do not display consumables information check box in the Consumables Info Settings dialog box.
Troubleshooting373 11 11 11 11 11 11 11 11 11 11 11 11 Printout Problems The font cannot be printed Printout is garbled Note: If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative. Cause What to do You may use the printer fonts substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap button in the Extended Settings dialog box. The selected font is not supported by your printer.Make sure that you have installed the correct font. See Available fonts on page 438 for more information. Cause What to do The interface cable may not be plugged in securely.M a k e s u r e t h a t b o t h e n d s o f t h e i n t e r f a c e cable are plugged in securely. You may not be using the correct interface cable.If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable. The emulation setting for the port may not be correct.Specify the emulation mode by using the printer’s control panel menus. See Emulation Menu on page 230.
374Troubleshooting The printout position is not correct Graphics do not print correctly Toner is no fixed to the paper Cause What to do The page length and margins may be set incorrectly in your application.Make sure that you are using the correct page length and margin settings in your application. The Paper Size setting may be incorrect.Make sure the correct paper size is set in the Tray Menu on the control panel. MP Tray Size setting may be incorrect.When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel. Cause What to do The printer emulation setting in your application may be incorrect.Make sure that your application is set for the printer emulation you are using. For example, if you are using the LJ4 emulation mode, make sure that your application is set to use a LaserJet 4 printer. You may need more memory. Graphics require large amounts of memory. Install an appropriate memory module. See Memory Module on page 303. Cause What to do
Troubleshooting375 11 11 11 11 11 11 11 11 11 11 11 11 Color Printing Problems Cannot print in color The printout color differs when printed from different printers The lever on the fuser unit is set to the envelope position.Pull up the lever to set it to the original position. Cause What to do Color toner cartridges are not installed.Install color toner cartridges. See Switching the Printing Mode on page 283 for instructions. Color Toner Cartridges check box is not selected in the printer driver.Select the Color Toner Cartridges check box. Black is selected as the Color setting in the printer driver.Change this setting to Color. The color setting in the application you are using is not appropriate for color printing.Make sure that the settings in your application are appropriate for color printing. Cause What to do
376Troubleshooting The color looks different from what you see on the computer screen Printer driver default settings and color tables vary by printer model.Set the Gamma setting to 1.5 in the More Settings dialog box in the printer driver, then print again. If you still do not get the printouts you expect, adjust the color using the slide bar for each color. For details about the More Settings dialog box, see Customizing print settings on p a g e 7 3 f o r W i n d o w s , o r s e e C u s t o m i z i n g print settings on page 159 for Macintosh. Cause What to do Printed colors do not exactly match the colors on your monitor, since printers and monitors use different color systems: monitors use RGB (red, green, and blue), while printers typically use CMYK (cyan, magenta, yellow, and black). Although it is difficult to match colors perfectly, selecting the printer driver’s ICM setting (for Windows XP, Me, 98, 2000, or Server 2003) or ColorSync setting (for Macintosh) can improve color matching between different devices. For details, see Using the predefined settings on page 70 for Windows, and Using the predefined settings on page 156 for Macintosh. For Macintosh, the System Profile setting is not in use.To apply ColorSync properly, your input device and the application must support ColorSync, and a System Profile must be used for your monitor. PhotoEnhance may be selected in the printer driver.The PhotoEnhance feature corrects the contrast and brightness of the original image data, and so may not be suitable for printing vivid images.
Troubleshooting377 11 11 11 11 11 11 11 11 11 11 11 11 Print Quality Problems The background is dark or dirty White dots appear in the printout Cause What to do You may not be using the correct type of paper for your printer.If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 403 for information on choosing paper. The paper path inside the printer may be dusty.Turn off the printer. Clean internal printer components by printing three pages with only one character per page. Cause What to do The paper path inside the printer may be dusty.Turn off the printer. Clean internal printer components by printing three pages with only one character per page. Inside of knob [a] and knob [b] is dirty.Clean knob [a] and knob [b]. See Cleaning the Printer on page 335 for instructions. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319.
378Troubleshooting Print quality or tone is uneven Half-tone images print unevenly Cause What to do Your paper may be moist or damp. Do not store paper in a humid or damp environment. There may be no toner left in the toner cartridge.If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge on page 315. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319. The Highland setting may not be set correctly for printing in a location at a high altitude.Select 1 as the Highland setting when printing in a location at a high altitude. See Printer Adjust Menu on page 260 for instructions Cause What to do Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. There may be no toner left in the toner cartridge.If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge on page 315. The gradation setting is too small when printing graphics.On the Basic Setting menu in the printer driver, click More Settings, select the Enh.MG button, then select Smooth. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319.
Troubleshooting379 11 11 11 11 11 11 11 11 11 11 11 11 Toner smudges Areas are missing in the printed image Cause What to do Your paper may be moist or damp. Do not store your paper in a humid or damp environment. You may not be using the correct type of paper for your printer.EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 403 for information on choosing paper. The paper path inside the printer may be dusty.Turn off the printer. Clean internal printer components by printing three pages with only one character per page. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319. Cause What to do Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. You may not be using the correct type of paper for your printer.If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 403 for information on choosing paper.
380Troubleshooting Completely blank pages are output The printed image is light or faint Cause What to do The printer may have loaded more than one sheet at a time.Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper. There may be no toner left in the toner cartridge.If the message on the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge on page 315. The problem may be with your application or interface cable.Print out a status sheet. See Printing a Status Sheet on page 281. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer. The Paper Size setting may be incorrect.Make sure the correct paper size is set in the Tray Menu on the control panel. There may be a problem with the photoconductor unit.Replace the photoconductor unit. See Photoconductor Unit on page 319. MP Tray Size setting may be incorrect.When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel. Cause What to do Your paper may be moist or damp. Do not store your paper in a humid or damp environment.