Comdial Keyvoice Installation Supervisor Guide
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i”, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
MAXLINESALLOWEDTOHOLDFORONEBOX: 2
~tIILEINQlJEUE,SAYPOSlTIONINLINE? No
TRYEXTENSION 3 TIMESBEFOREGOINGBACKTOCALLER
RESTRICTEDDIGITS: [None]
0Class of Service 7:
*Set up with the class of service 0 options, but with SUPERVISOR STATUS? enabled.
l Extension Length:
* 3 digits
l Password Length:
* 4 digits
l Default Passwords:
*Equal the mailbox rnunbersl Mailbox 70:
*Set up as the Supervisor mailbox with CLASS OF SERVICE: 7
lPrototype mailbox 9994...](http://img.usermanuals.tech/thumb/1250/85121/w64_comdial-keyvoice-install-supervisor-guide_d-56.png "Page 57
i”, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
MAXLINESALLOWEDTOHOLDFORONEBOX: 2
~tIILEINQlJEUE,SAYPOSlTIONINLINE? No
TRYEXTENSION 3 TIMESBEFOREGOINGBACKTOCALLER
RESTRICTEDDIGITS: [None]
0Class of Service 7:
*Set up with the class of service 0 options, but with SUPERVISOR STATUS? enabled.
l Extension Length:
* 3 digits
l Password Length:
* 4 digits
l Default Passwords:
*Equal the mailbox rnunbersl Mailbox 70:
*Set up as the Supervisor mailbox with CLASS OF SERVICE: 7
lPrototype mailbox 9994...")
#I LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 I59Tadiran Coral I, II, & III 68Telrad2464 64Telrad Digital Key BX, 200 Digital 46Toshiba DK-16 I24 I56 I96 16Toshiba DK-280 26Toshiba Perception E 95Toshiba Perception EX 57Toshiba Perception I & III 871 Vodavi DHS I I431 Vodavi Infinite DVXI, DVX2, & DVX3I I48Vodavi Starplus 2448EX l4896EX-1 58Vodavi Starplus 96EX 14Vodavi Starplus Digital
#I LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.To access the Supervisor menu, press 6 (this option is not voiced). The system voices the Supervisor menu options: Supervisor Menu For Mailbox Administration For Routing Box Administration For Question Box Administration For Port Administration To Change the System Broadcast Message To Change the voice mail Day / Night Service To Change the System Time To Change the System Date To Modify System Parameters To Perform First-Time SetupTo Exit Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 8 Press 9 Press 0 Press # 3.From the Supervisors menu, press 9 to modify system parameters. The system prompts you to enter the Technician password. By default, this password is 1234 on Small Office Lite systems or, on Debut units, the last four digits of the bar code on the white sticker on the bottom of the unit. 4.At the prompt, enter the number of the parameter you want to change, then, as prompted, the value to which you want to change the parameter.Parameter information is provided in a comprehensive table shown in section 2.7.2. When you complete all modifications, press # to return to the Supervisor’s menu. Note:Refer to section 2.7.2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VMCFG file. For detailed information on each field of System Information screens, refer to the Installation and Maintenance Manual. . ..- 66_ .:
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.7.1.3 Adjusting Routing Box Information ? ‘,,’ - :As indicated in section 2.5.6.2, you need to adjust Routing Boxes 800, 801, and 82 1 to include any single-digit call routing options you want to provide to callers. You must also record the necessary greetings for these boxes. Sample Routing box greetings are provided in section 3.2.1.To record Routing box greetings, follow the procedure provided in section 3.2.2. To modify single-digit call routing, you can follow the procedure in section 3.2.3 or you can use the Teleparameter feature. To use the Teleparameter feature, follow steps 1 through 4 in the previous procedure, referring to the parameter numbers provided in section 2.7.2. FOIdetailed information on each field of this screen, refer to the Installation andMaintenance Manual. Note:If you enter a parameter number for a parameter that affects a particularbox, the system prompts you to enter the Item number. The Item numb&I. identifies the particular box in which you want to change the parameter. At the Item number prompt, enter the number of the box. Note: Refer to section 2.7.2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM.CFG file. For detailed information on each field of Routing Box screens, refer to the Installation and Maintenance Manual.2.7.1.4 Creating and Adjusting Mailbox Box Information :...,:To create mailboxes on the system, follow the procedure in section 3.1.1. Ollce you create mailboxes, you can make detailed modifications to the box setups using the Teleparameter feature. To use the Teleparameter feature to adjust mailbox information iu boxes you have created on the system, follow steps 1 through 4 in the procedure in section 2.7.1.2. FOIspecific parameters you can adjust, refer to section 2.7.2. For detailed information on each field of these screens, refer to the Installation and Maintenance Manual. ,. - 67
@ LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note:If you enter a parameter number for a parameter that affects a particular box, the system prompts you to enter the Item number. The Item number identifies the particular box in which you want to change the parameter. At the Item number prompt, enter the num,ber of the box..xL$ Note:Refer to section 2.7.2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM.CFG file. For detailed information on each field of Box Setup screens, refer to the installation and Maintenance Manual.2.7.1.5 Creating Other Box Types and Adjusting Information To create other types of boxes, you must first follow the procedures presented earlier in this document to connect a laptop computer to the Lite system unit and access Box Information setup screens. Once you create the boxes using this technique, you can make detailed modifications to the box setups using the Teleparameter feature. To use the Teleparameter feature to adjust information in boxes already created on the system, follow steps 1 through 4 in the procedure in section 2.7.1.2. For specific parameters you can adjust, refer to section 2.7.2. For detailed information on each field of these screens, refer to the Installation and Maintenance Manual. Note:If you enter a parameter number for a parameter that affects a particular box, the system prompts you to enter the Item number. The Item number identifies the particular box in which you want to change the parameter. At the Item number prompt, enter the number of the box. Note: Refer to section 2.7.2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM.CFG file. For detailed information on each field of Box Setup screens, refer to the installation and Maintenance Manual. 68 _-’
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.7.2 Teleparameter Value Tables . :The following table identifies all parameters you can adjust using the teleparameter feature and the entries you can make to indicate specific values for each parameter. Refer to information after this table for additional entries you can make in some fields. Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup2700 2701 2703 2704 2705 2706Minimum number of digits required for valid entry determination Maximum number of digits required for valid entry determination Number of seconds to wait before determining all digits are entered Action to take after maximum retry attempts if invalid account number is entered Box associated with parameter 2703 Retry attempts to allow ifo-9 invalid account number entered Number of mailbox that owns the Account Number box(Valid mailbox number) 0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang up (Valid mailbox number) ~.: :. ,.- 69A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number.A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number.
8 LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.OVER. 1 A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. Account Number Box SetupAction to take if account number was previously collected during call 2707 27080 = Use the existing account number 1 = Ask for a new account number 1 = Yes O=NoAccount Number Box SetupRepeat number entered for confirmation? Account Number Box Setup2001Action to take if valid account number is entered0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang up Account Number Box Setup2002Box associated with parameter number 2001(Valid box number) ACD Box Setup2520Number of mailbox that owns the ACD box(Valid mailbox number) ACD Box Setup2521 Action to take when trying extension1 = Blind 2 = Wait for answer 3 = Screen 4 = Wait for ring ACD Box Setup2522 Criteria by which hunt is started0 = Start hunting from first agent in group 1 = Start hunting from previous agent ACD Box Setup2523Number of announcements after which caller is offered other options0 - 99 ACD Box Setup2524Rings permitted before no answer determination 0 - 99 ,. - 70=
ti LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup Business Hours Setup2526 2527 2528 2529 25302531 2501 to 2512 5042Box default operator during day service Box default operator during night service Action to take if all extensions are busy Box associated with parameter 2527 Action to take if caller elects not to remain in queue Box associated with parameter 2529 If call is queued, state position in line? ACD rotation box members Hour day service begins(Valid mailbox number) (Valid mailbox number) 0 = Queue the call 1= Go to another box (Valid box number) 0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang up (Valid box number) 1 = Yes 0 = No (Valid mailbox numbers) 00-24A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the box number. Enter the box number. A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). * 71.
i‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Business Hours Setup(With parameter 5042) Minute day service begins Business Hours5044Hour day service ends Setup Business Hours Setup5046Hour lunch service begins Business Hours Setup5047(With parameter 5046) Minute lunch service begins Business Hours Setup5048Hour lunch service ends00 - 24 Business Hours Setup5049(With parameter 5048) Minute lunch service endsA prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). 00 - 24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). 00 - 24 00 - 59 00 - 59A prompt for the item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). A prompi for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). A prompt for the1 Item number refers to the day of the week. Enter 0 (Sunday) through Item number refers week. Enter 0 (Sunday) through 72 -3
i‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 :,:”: : : : Business Hours Setup5067 Business Hours Setup5068 I Information Setup I Call Transfer Information Setup5002 I Call Transfer I 5003 Information Setup Call Transfer Information information Setup I Hour at which greeting is to change to good evening (With parameter 5067) Minute at which greeting is tochange to good evening Sequence to initiate an internal transfer Sequence to initiate an external transfer Sequence to complete an internal transfer Sequence to complete an external transfer Sequence to return from no answer on an internal call Sequence to return from no answer on an external call Sequence to return from busy on an internal call Sequence to return from busy on an external call Sequence to return from call screening on an internal call Sequence to return from call screening on an external call00-24 (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation) (Refer to technical bulletin and phone documentation)A prompt for the Item number refers to the day of the week.Enter 0 (Sunday) through 6 (Saturday). A prompt for the Item number refers to the day of the week.Enter 0 (Sunday) through 6 (Saturday). 73