Comdial Keyvoice Installation Supervisor Guide

							il, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Once the system is set up and tested, the system supervisor on-site can maintain the day-to-
day aspects of the system (adding, deleting, modifying mailboxes; modifying greetings and
call routing; etc.) by simply calling into the system using a telephone. No special
Teleparameter modification instructions or laptop computers are necessary for regular daily
maintenance of the Lite system.
2.3 Connecting the Lite System Unit to the Telephone
SvstemThe Lite system unit can be connected directly to local telephone lines, typically 
Centrexservice, or behind a Key System or PBX. (For simplicity, the term “PBX” is used herein to
mean “PBX or Key System”).
2.3.1 Connecting Directly to the Central Office (C.O.)
The Lite system unit can be connected directly to the telephone lines as shown below.
Line 1
Line 2
Connecting the Lite System Directly to Telephone Lines
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1Note that the modular input connectors on the voice boards are RJ-I 4 jacks which contain
two independent telephone lines. The modular adapter shown (or its equivalent) must be
used if the telephone lines are terminated with RJ-1 
1 (single line) jacks.
If you want the Lite system to be able to transfer calls, make sure the telephone line has
either the call-transfer or three-way calling feature. If you are unsure whether the lines have
these capabilities, contact the local telephone company.
Local C.O. lines connected to the Lite system should not have the call-waiting feature
assigned. Once again, if in doubt, contact the local telephone company.
’2.3.2 Connecting the Lite System to a PBX or Key System
The Lite system unit connects to PBX station ports (each line to the Lite system unit looks
like an extension to the PBX), as shown below. The Lite system thus functions as one or
1more extensions on the PBX.
Radio Shack
Line 1
Line 2
Voice processing board
Line n
Normal PBX extensionsCentral
Office
Connecting the Lite System Behind a Key System or PBXNote that the modular input connectors on the voice boards are RJ-14 jacks, which contain
two independent telephone lines. The modular adapter shown (or its equivalent) must be
used if the PBX extensions are terminated with RJ-1 1 (single line) jacks.
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Each line to the Lite system unit requires an industry-standard-telephone port on the PBX
(this is also known by other names such as analogport, 2500 set interjbce, SLTport.). Sometelephone systems do not provide single-line-telephone ports, and they require a special
analog interface box between 
the PBX and the voice-mail system, as shown below. If in
doubt, contact the local PBX manufacturer’s representative.
number 279-402ce-processing board
Normal PBX extensionsLine 1
Line 2
Central
Office
Line n
Connecting the Lite System to a PBX via External Analog Telephone Interface (ATI) EquipmentConnecting the Serial Cable Between the Lite System Unit and PBX
If you are establishing a serial integration, you must attach a serial cable between the Lite
system unit and the PBX. The Lite system unit is set up to use the COM 
I port to
communicate with 
the phone system. Therefore, you should connect the serial cable to theLite system unit’s COM 1 port.
Consult the phone system documentation for instructions 
on attaching the serial cable to the
phone system COM port.
Note:If the phone system you are working with is a Comdial DSU (Impression 24,
48, 
72), attach the serial cable to COM 1 on the DSU. If the phone system is
a 
DSUII (Impact 24, 48, 72), attach the serial cable to COM 3 on the DSUII.
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							8 LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1Typical Setup
.:For typical automated attendant service, the PBX is programmed so that incoming calls are
routed via the PBX to ring the Lite system. The Lite system answers the call and asks the
caller to enter the required extension (or mailbox) number. The caller enters the number, and
the Lite system transfers the call just as a live attendant would.
2.4 Collecting Necessary Customer Information
While setting up the Lite system, you may need to adjust default settings for the customer’s
regular business 
open hours and business closed hours. You also need to set up Routing
boxes to handle incoming calls and set up mailboxes for subscribers who will be using the
system. The following worksheets are provided to help the installing technician collect this
information from the system supervisor.
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
__ ,::_1’..:
Subscriber Mailbox Information Worksheet(System Supervisor Comp
etes)Photocopy this page, then complete the form for each subscriber who is to have a mailbox.
Subscriber Data
First name:
Last name:
Extension number:
Should the system announce
the caller’s name to the
subscriber upon transfer?
Should all conversations be
recorded?
Paging Data
Pager number
Pager type (circle one)
Paging schedule (circle one)(complete only if subscriber is to use the feature)
TONEDIGITAL
Auto Message Forward and
Message Delivery Data
AlwaysDuring office open hoursDuring closed hoursSchedule*: ABCD
(complete only if subscriber is to use these features)
Auto forward new messages:To box:
Auto forward new messages
schedule (circle one):AlwaysDuring office open hoursDuring closed hoursSchedule*: ABCD
Message delivery schedule 1:Number to call:
When should delivery be
active? (circle one):AlwaysDuring 
ofke open hoursDuring closed hoursSchedule*: ABCD Afterhours
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							ti LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Message delivery schedule 2:
When should delivery be
active? (circle one):
Message delivery schedule 3:
When should delivery be
active? (circle one):
Message delivery schedule 4:
When should delivery be
active? (circle one):
Message delivery schedule 5:
When should delivery be
active?
(circle one):Number to call:
AlwaysDuring office open hoursDuring closed hoursSchedule*: ABCD
Number to call:
AlwaysDuring office open hoursDuring closed hoursSchedule*: A
B CD
Number to call:
AlwaysDuring office open hoursDuring closed hoursSchedule*: ABCD
Number to call:
AlwaysDuring office open hoursDuring closed hoursSchedule*: ABCD
*If specifying a particular schedule, complete a subscriber schedule worksheet for the
individual.
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							.ci‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Subscriber Schedule Worksheet(System Supervisor Completes)
Photocopy this page, then complete the form for each subscriber who is using the Paging,
Auto Message Forwarding, or Message Delivery out-calling features according to a particular
schedule, as indicated on his/her Subscriber Mailbox Information sheet.
You can designate up to 4 different schedules below, then apply one schedule to each out-
calling feature the subscriber will be using. Enter information for 
1 to 4 schedules below in
24-hour format (for example S:OO PM is 20:OO). You do not need to complete the BOX
NUMBER field.
HAILBOXPage 3
ox number:
First Name:Last:
SCHEDULE 
19StartEndSCHEDULE BStartEnd
SUN :- -Sun: - -Mon 
:Hon: - -Tue:Tue: __ ___
Wed:
Wed:- -
Thu:Thu: __ -Fri:Fri: ~
Sat:Sat:SCHEDULE CStartEndSCHEDULE DStartEndSun : - ___Sun: - -
Non: -Hon :- -Tue :Tue:Wed:Wed:- -
Thu:Thu: __
Fri:Fri: __ ___
Sat:Sat:
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							.~:;~,. . _I
ti LIE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Routing Worksheet (System Supervisor Completes)Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section
also provides a sample of greetings that are typically recorded in the 3 Routing boxes 
pre-configured on the Lite system. After reviewing this information, complete this worksheet to
indicate the wording for the greetings you want this Lite system to voice.
Note that you should indicate in your greeting any single-digit call routing options you want 
’to provide to callers 
(I‘...Press 2for Sales... “) and identify the extension to which a caller
pressing that single-digit number should be transferred.
Office Open Greeting:
Single digit routing paths:
Office Closed Greeting:
Single digit routing paths:
‘, I
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							ilr LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Office Holiday Greeting:
Single digit routing paths:
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							.$b LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
2.5 Setting Up the System by Attaching a Laptop
Use the information in this section to complete all necessary system setup steps by attaching a
laptop computer to the Lite system unit and using the Lite system’s screen interface to run the
PBX Setup utility and to complete System Information and Box Setup screens.
2.51 Installing 
KeyLink Software onto the Laptop
I.Insert the KeyLink diskette into the diskette drive on the laptop computer. Change to the
diskette drive by typing A: then pressing  (where A is the drive letter for the
diskette drive).
2.To start the installation process, type INSTALL then press . The KeyLinkremote system communication program creates the \KEYLINK directory on the laptop’s
hard drive, then copies the 
KeyLink remote system communication program to that
directory. (The 
KeyLink host system communication program is pre-loaded on the Lite
system.)
3.When all the necessary files have been copied to the \KEYLINK directory, a message
displays indicating the installation is complete.
2.52 Connecting the Laptop to the Lite System Unit
You connect the Lite system unit to the laptop computer using a null modem serial cable.
::c :‘_When you install 
KeyLink software on the laptop computer, the program defaults to using the
COM 
1 port on the laptop. Therefore, unless you change this default, you should connect one
end of the null modem serial cable to the laptop’s COM 1 port. Attach the other end of null
modem cable to the COM 2 port if you are using the Small Office Lite system unit or the
COM 1 port if you are using the Debut system.
Establishing a Communication Link Between the Laptop and Lite System Unit:
1.To access the Lite system program screens from the laptop PC, change to the \KEYLINK
directory, then type REMOTE and press .
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