Comdial Keyvoice Installation Supervisor Guide

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c‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
14. To change the message notification feature, press 5. (Note that each mailbox owner can
also log into the mailbox and complete this task-this does not need to be performed by a
system supervisor.)
15. The system voices a prompt identifying the current message notification setup, then
voices the notification options:
Press 1 if you would like to change the numberFollow the prompts to complete the procedure.
16. To change the pager feature, press 6. (Note that each mailbox owner can also log into
the mailbox and complete this task-this does not need to be performed by a system
supervisor.)
17. The system voices a prompt identifying the current pager set up, then voices the paging
options:
Press 1 if you would like to change the number
Press *to turn this feature on or off, or
Press # if you are satisfiedFollow the prompts to complete the procedure.
18. To review messages scheduled for future delivery, press 7. (Note that each mailbox
owner can also log into the mailbox and complete this task-this does not need to be
performed by a system supervisor.)
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19. The system voices a prompt identifying any message scheduled for future delivery, then
voices the options:
To Hear the Next Message (scheduled for future delivery)
Xl .Follow the prompts to complete the procedure.
3.2 Working with Routing Boxes
3.2.1 Understanding the Routing Box Setup
The Lite system is pre-configured with 3 Routing boxes to process calls. Routing box 800
answers calls during office open business hours (specified as “day service” hours during set
LIP), box 801 answers calls after day service hours, and box 821 routes calls after they have
already passed through box 
800 or 80 I.During set up, the following greetings were recorded in Routing boxes 800, SO 
1, and 82 I :
800Greeting 0
800Greeting 1Office Open greeting and call routing options
Holiday greeting and call routing options
801Greeting 0
Office Closed greeting and call routing options
801Greeting 1
821Greeting 0Holiday greeting and call routing optionsCall routing options;.:.: :_-.Typically, companies offer more extensive call routing options to callers during open hours
than during closed hours. Often, single-digit call routing (for example, I‘... Press 2 for
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Sales.. . 
“)is not offered during office closed hours, therefore the prompts and call routing
options differ between box 800 and 80 
I.
. .. .I+‘,To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are
answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided
in both box 800 and 801.
Box 800, Greeting 0 Example:“Welcome to [Company].If you know the extension number of the person to 
~~I70117 you want
to speak, dial it now.For a directory, press star.Or press zero for the operator. 
”
Note:If the system is set up to provide callers single-digit call routing options
(“. Press 2 for Sales.. .‘3, those options are also voiced to callers during this
greeting.
Box 800, Greeting 1 Example:“[Company] is closed today for the holiday.To leave a message for a 
speciJic individual,
dial the party 
‘s extension now.For a directory, press star.If you would like to leave your
message with the operator, press zero now. 
”
Box 801, Greeting 0 Example:
_’“[Company] is presently closed.To leave a message for a speciJc individual, dial the
party’s extension now. For a directory, press star. 
Ifyou would like to leave your message
with the operator, press zero now. 
”Box 801, Greeting 
I Example:
“[Company] is closed today for the holiday.
Td Ieave a message for a spec$c individual,
dial the party 
3 extension now.For a directory, press star.If you wouId like to leave yourmessage with the operator, press zero now. 
”
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:
Box 821, Greeting 0 Example:“If you know the extension number of the person to 
whom you want to speak, dial it now.For
a directory, press star.Or press zero for the operator. 
”
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Note:If the system is set up to provide callers single-digit call routing options
(“. Press 2 for Sales.. ‘3, those options are also voiced to callers during this
greeting.
Other GreetingsUp to 
IO different greetings can be recorded and stored in each Routing box. Procedures for
recording additional greetings 
a’nd changing the currently active greeting in each box are
provided later in this section. The chart below is provided for you to note any additional
greetings set up on the system:
BoxGreeting
NumberGreeting
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 13.22 Recording Routing Box Greetings or Changing Currently
Active Greetings
1.From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:
“To listen to your messages press 1.To send 
a message press 2.To clmnge yoaw optionspress 3. 
”
2.Press 3 to change options. The system voices the Options menu:
Options Menu
To Record Your Name
To Record Your Greeting
To Change Your Password
To Change Your Call-Transfer Feature
To Change Your Message Notification Feature
To Change Your Pager Feature
To Review Msgs scheduled for Future Delivery
To Change Your Personal Distribution Lists
To Retrieve a Message Previously Sent
To Return to the Main MenuPress 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press *
Press #
3.From the Options menu, press 2.
4.When prompted, enter the number of the Routing box whose greeting you want to
change.
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5.When prompted, press 1 to confirm the number you entered or press # if the number you
entered was incorrect. Once you press 
1 to confirm, the system voices the following
options, which relate to the currently active greeting:
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To Replay the GreetingPress 1
To Re-Record the GreetingPress 2
To Delete the GreetingPress 3
To Choose a New GreetingPress 5To Exit
Press #
6.If you intend to re-record the greeting, first press 1 to replay it. By replaying the greeting
you can 1) ensure you are re-recording the greeting you intended to modify, and 2) note
all the call routing options that are currently provided in the greeting so you can restate
the appropriate call routing options in the new greeting you record (for example,
“...Press 2for Sules...“). Note that you can modify the single-digit call routing options
by following the procedure provided later in this section.1-.
7.To re-record the greeting, press 2. The system prompts you to enter the number of the
greeting you want to re-record. Enter the greeting number (0 through 9). Then, follow
the prompts to complete the procedure.
8.To choose a new greeting to play as the currently active greeting, press 5. The system
prompts you to enter the number of the greeting you would like to activate or to press star
for the currently active greeting. If you press
*, the system voices the currently active
greeting number and greeting, then re-voices the options:
To Replay the GreetingPress 1
To Re-Record the GreetingPress 2
To Delete the GreetingPress 3
To Choose a New GreetingPress 5To Exit
Press #
9.Once you press 5 and enter a new greeting number, the system voices a confirmation
prompt stating the greeting number and voicing the now-active greeting.
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3.2.3 Changing the Single-Digit Call Routing
The Lite system can be set up to voice greetings to callers that include single-digit call
routing options, such as, 
“IVess 2 for Sales... ”On a system set up this way, a call is
transferred to a certain mailbox when the caller presses 2 during or after the greeting. 
Youcan control the digit(s) callers can dial and the route their calls will subsequently take using
the following procedure.
Note that if you use the following procedure to change the single-digit call routing set up, you’
must update the Routing box greeting to relay new instructions to the caller. Use the
procedure in section 3.2.2 to update the greeting as necessary.
1.From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:
“To listen to your messages press 1.To send a message 
press 2.
To change your options
press 3. 
”4I.
2.To access the Supervisor menu, press 6 (this option is not voiced). The system voices
the Supervisor menu options:
Supervisor Menu
For Mailbox Administration
For Routing Box Administration
For Question Box Administration
For Port Administration
To Change the System Broadcast Message
To Change the Voice Mail Day 
I Night Service
To Change the System Time
To Change the System Date
To Modify System Parameters
To Perform First-Time SetupTo Exit
Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9
Press 0
Press #
3.From the Supervisors menu, press 2 for Routing box Administration.
4.When prompted, enter the number of the Routing box with which you want to work.
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5.When prompted, press 1 to corlfirm the number you entered or press # if the number you
entered was incorrect.Once you press 1 to confirm, the system voices the Routing Box
administration menu options:
Routing Box Menu
To AddPress 1
To DeletePress 2To Modify
Press 3To Exit
Press #
6.To make modificatiorls to the Routing box, press 3. The system voices the modification
options:
To Change the GreetingPress 1
To Change the RoutingPress 2To Exit
Press #
7.To change the routing structure, press 2. The system voices the prompt, “For digits zero
through nine, please enter the digit, or press *for special routing options. 
”
8.Press the digit for which you want to modify the call routing. The system voices a
prompt identifying the current call routing set up for the digit.
9.When prompted, press 1 to change the routing for the digit. Then, when prompted, enter
the number of the box to which you now want callers who press the digit to route. The
system voices a prompt stating the new call routing structure.
Note that you can make special call routing refinements by pressing * in step 8 above.
The system voices the following special routing options:
To Change the Destination for the Star DigitPress *
To Change the Destination for the Pound DigitPress 
#
To Change the No Digits DestinationPress 1
To Change the invalid Digit DestinationPress 2
To Change the Voice Detected DestinationPress 3
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.)
;::Once you access this menu, be advised that you must not press # to exit it, since the # key
invokes a change to the destination for the pound key.If you want to return to the
previous menu, simply make no entry when you hear the special routing options prompt.
3.3 General System Maintenance
3.3.1 Enabling or Disabling a Port
1.From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:
“To listen to yous messages press 1.To send a message press 2.To change your options
press 3. 
”a-.
2.To access the Supervisor menu, press 6 (this option is not voiced). The system voices
the Supervisor menu options:
Supervisor Menu
For Mailbox Administration
For Routing Box Administration
For Question Box Administration
For Port Administration
To Change the System Broadcast Message
To Change the Voice Mail Day I Night Service
To Change the System Time
To Change the System Date
To Modify System Parameters
To Perform First-Time SetupTo ExitPress 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9
Press 0
Press #
3.From the Supervisors menu, press 4 for Port Administration.
4.When prompted, enter the number of the line with which you want to work.,. -
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							$4 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
5.When prompted, press 1 to confirm the number you entered or press # if the number you
entered was incorrect.Once you press I to confirm, the system voices the port
administration options:
To Disable a PortPress 1
To Enable a PortPress 2To Exit
Press #
6.To shut down a port, press 1 to disable it. If you disable a port, all calls using that port
are immediately terminated.
7.To enable a port that is currently shut down, press 2.
3.3.2 Recording a Broadcast Message for All Mailboxes‘
A broadcast message is automatically sent to every mailbox on the system. The message is
played to the mailbox owners the first time they log into their mailbox following the
recording of the broadcast message. A broadcast message does not activate any message
waiting lights or indicators on subscriber telephones and does not add to the message count of
new or old messages in subscriber mailboxes.
I.From a telephone, call into voice mail and log into the supervisor mailbox 70. The
system voices the Main menu:
“To listen to your messages press 1.To send a message press 2.To change your options
press 3. 
”
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