Comdial Keyvoice Installation Supervisor Guide
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8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. A screen displays, prompting you to indicate the type of connection you are establishing. To indicate you are using a null modem cable connection, typeN then press . 3.The screen refreshes with a display that emulates the Lite system unit. The keyboard and:monitor of the laptop now effectively control the Lite systein unit..,‘_ Note:If the screen displays a message indicating the program is shutting down communications, you may need to adjust the COM port settings specified inthe KeyLink program. Do this by repeating step 1, then typing P to select Port Assignments (instead of N) in step 2. Using, the up and down arrows, select the COM port to which the null modem cable is installed, then press . Repeat steps 2 and 3. If the appropriate COM port combination is specified, and you still cannot establish communication with the Lite system unit, verify that you are using a true null modem cable. Because it is difficult to visually distinguish null modem cables from other serial cables, some users mistakenly use the wrong cable type. 4.Follow the procedures in this document to set up the Lite system. Note:If you type EDIT to invoke a DOS editor on the Lite system unit, you will invoke a special editor pre-installed on the unit. This editor was developed specifically for use with a null modem cable. (Traditional DOS editors cannot communicate effectively over a null modem cable.) 5.To break the connection between the laptop and Lite system unit, press -.The KeyLink program ends its communication with the Lite system unit, and the laptop screen refreshes. To re-establish communication with the Lite system, repeat step I, Note:For information on transferring files between the Lite system and the attached PC, refer to section 10 of the Installation and Maintenance Manual or contact Key Voice technical support.
ti LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.5.3 Completing the First Time Setup Procedure Once you connect the Lite system to the phone system and access the Lite system using a laptop computer, you are ready to begin customizing the system. Customizing the system involves: lRunning the PBX Setup utility 0 Specifying System Information lSpecifying Routing Box and Mailbox Information 2.5.4 Running the PBX Setup Utility The Lite system voice processing software is pre-installed on the Lite system unit before it is shipped to you. You must, however, run the PBX Setup utility so you can configure certain installation parameters for each specific customer’s site. *-.On Debut units, you must run the PBX Setup utility using the teleparameter feature. See section 2.7.1 and section 2.7.1.1 for procedures. Once you run the utility, continue with section 2.5.5 for information on specifying system information. On Small Office Lite systems you can run the PBX Setup utility through the screen interface or using the teleparameter feature discussed in section 2.7. I . To run the utility through the screen interface, use the following procedure. 1.Make the Lite system unit hard disk the current drive, by typing C : then pressing . 2.To switch to the VM directory, type CD\V?zI then press . 3.To invoke the Install program, type INSTALL then press . 4.When the main Install menu displays, use the 1 key to highlight FIRST TIME SETUP then press . 5.When prompted, type C : \VM then press to indicate the directory in which the Lite system is installed. 23
i‘, LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.~ VER. 1 6.The system warns that it may over-write some changes to the Lite system database. To continue, press . 7.At the system prompt for the number of digits in the extension numbers, enter the appropriate number, then press . At the.system prompt to confirm your entry, press . 8.A list of telephone systems displays. Note that you can use the and keys to scroll through all available selections. Enter the number corresponding to the .telephone system with which you are working, then press . If the phone system is not on the list, select option 0 DON’T KNOW (OR UNLISTED) then press . 9.The system prompts you to confirm your selection. To continue, press .10. At the system prompt regarding message waiting lights, press .1 I. The system prompts you to indicate the number of telephone lines connected to the Lite system. Enter the appropriate number, then press . 12. The system prompts you for the number of digits you want to use in mailbox passwords. Indicate the number of digits subscribers are to use, then press . (You may want to consult the system supervisor, in case he/she has a digit-length preference.) 13. The system prompts you to confirm your selection. To continue, press .14. The system prompts you to automatically create mailboxes at this point. Though you may elect to create mailboxes now, we strongly recommend that you select No, so you can first make any necessary modifications to the prototype mailbox, which serves as a template for creating mailboxes. By properly setting up the prototype mailbox, you simplify the number of adjustments you must make to refine the mailboxes for each user. To continue without setting up mailboxes at this time, press . 15. Depending on the phone system you selected, you may be prompted for additional information. Enter the appropriate responses. 16. The system prompts you to use U.S. Daylight-Savings Time. To have the system automatically adjust the clock so it accommodates Daylight-Savings Time for the next 10years, press . If you do not want the system to automatically adjust for U.S. Daylight-Savings Time, press .17. The main Install program screen displays. To continue, select Exit then press . . 24- *
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 118. The Install program must reboot the Lite system unit to make the changes indicated. Press when the system displays the reboot prompt. After the system reboots, the Line Status screen displays. 2.5.5 Specifying System Information System Information screens contain system setup information that applies system-wide, to all’ boxes set up on the system. There are six System Information screens: 0 General Information Screen 0 Line Information Screen l Business Hours Screen l Call Transfer Screen 0Class of Service Screen(s) 0 Other Customizations Screen Before you set up Routing boxes and mailboxes, it is best to ensure all System Information screens are properly completed. Note:Because the default information on System Information screens is set so the Lite system is operational with as few changes as possible, the procedures provided in this document for entering data on System Information screens do not go into detail about all the screen entries. Instead, the procedures guide you through accessing and reviewing pertinent fields on certain screens, so you can verify that default data is properly set and modify it if absolutely necessary. If you need to make additional changes to the System Information screens, refer to information provided in the installation and Maintenance Manual. Note that you can access online help at any time by pressing . 2.5.5.1 Integration Defaults Set by the Integration ProgramWhen you run the PBX Setup utility (previous procedure), you are prompted to indicate the type of telephone system the customer is using.If you are installing the Lite system on one 25>
r;‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1of the phone systems identified below, the Integration program automatically sets fields on several System Information screens to the phone system’s default settings. Unless you customize the phone system defaults, you probably do not need to modify these settings. Comdial DigiTech / Impact / DSU - Serial Integration Comdial DigiTech / Impact / DSU - Serial Integration - IVPC Comdial DXP, DXP Plus, FX - Serial Integration Comdial DXP, DXP Plus, FX - Serial Integration - IVPCComdial Executech 2000 Comdial UnisynCortelco Aries Encore CX - ECX 1832 / 3672 / 361 I2Ericsson MD- I 10Fujitsu 9600 with Serial Integration Fujitsu Allegra 26 Fujitsu Series 3 / StarlogFujitsu StarlogHarris 20/20Isoetec IDS I08 / 228 Isoetec System 96 ITT / Cortelco System 3 100Iwatsu ADIX Iwatsu ZT-DLucent Definity G3 - Calista Box - Vectoring - Bridged Mode Lucent Definity G3 - VoiceBridgeLucent Definity G3 - VoiceBridge -Vectoring - Bridged Mode Lucent Merlin II Luceut Merlin Legend Lucent Partner ACS Lucent Partner II Lucent Partner Plus Lucent System 25 Lucent System 75 Lucent System 85 and Definity Generic 2 - VoiceBridge Mite1 COV with D/42D-SX Voice Boards Mite1 SX 100 Digital PABX with ONS Integration Mite1 SX200 Light with COV Integration Mite1 SX200 Light with DNIC Integration 26_ =
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 l . l . . l . l l . . l . l l . l l l . l l . . l . . . . l l . l . . l l l Mite1 SX200 Light with ONS Integration Mite1 SX2000 and SX2000 Light with COV Integration Mite1 SX2000 and SX2000 Light with DNIC Integration Mite1 SX50 with COV Integration Mite1 SX50 with DNIC Integration NEC Electra Professional Level I NEC Electra Professional Level II NEC Mark II NEC NEAX- 1400 IMS NEC NEAX-2000 NEC NEAX-2400 Serial Integration Nitsuko DSO-I / ONYX / 124i / 384i Northern Telecom Norstar - With VMI Adapters Northern Telecom SL-1 and Meridian-l/SL-I, (with D42-SL)Panasonic 1232 - Analog Panasonic DBS Panasonic KXT-336 Panasonic KX-TD 1232 Digital Panther II 820 / 1032 / 2064 Release IV Philips SOPHO-SPremier ESP / Intertel GMX Redwood 3.2 Rolm 9200 BCS / Siemens HCM 200 Samsung Prostar 56EX / 120MX / 1224 Samsung Prostar DCS - Digital Siemens Saturn I, 11, IIISMDI Installation Guide / CentrexSouthwestern Bell Landmark DKS 308 / 6 16 Sprint Protege / Macrotel MT360 / 824 KSU Tadiran Coral I, II, & III Telrad 2464 Telrad Digital Key BX, 200 Digital Toshiba DK- I6 / 24 / 56 / 96 Toshiba DK-280 Toshiba Perception E Toshiba Perception EX Toshiba Perception I & II Vodavi DHS ,..- 27
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 lVodavi Infinite DVXI, DVX2, & DVX3 lVodavi Starplus 2448EX / 4896EX l Vodavi Starplus 96EX l Vodavi Starplus Digital l Win 1OODIf you are using a telephone system that is not listed here, the Integration program sets fields on System Information screens to commonly used defaults. You may need to adjust these settings. For detailed information on integrating the Lite system with the phone system, refer to both the Instnllation md Muintenance Manual and the technical bulletin for the phone system. 2.5.5.2 Using Technical Bulletin Information For almost every phone system supported by the Lite system, there is a technical bulletin that details system-specific installation information and considerations. This information is particularly useful if you are working with a phone system that is not on the list shown in the previous section, since you may more likely need to adjust certain settings on System Information screens. You can obtain technical bulletins through the Key Voice fax distribution system. To access this system, phone (941) 922-3800 and press 7 at the main greeting. Follow the system prompts and, when requested, enter the number corresponding to the bulletin for the phone system with which you are working. To obtain a listing of all available bulletins and their associated bulletin numbers, request document 01. 2.553 Accessing System Information Screens I.From the Line Status screen, press . The Main menu displays, and you are prompted to enter a system password. 2.At the prompt to enter the system password, press . (The default Customer level password is blank. The default Technician level password is 1234 on Small Office Lite systems or, on Debut units, the last four digits of the bar code on the white sticker on the bottom of the unit.) 28_i’
ci‘ LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~II VER. 1 3.From the Main Menu, select SYSTEM INFORMATION. The System Information menu displays. : : .:y.:.,.2.5.5.4 Setting Up the General Information Screen 1.From the System Information menu, select GENERAL. The General Information setup screen displays. 2.Press to move the cursor to the AUTOMATICALLY EXIT TO DOS AT field. Enter the time at which the Lite system should exit to DOS to perform its auditing functions. The default setting is 3:00 AM. 3.To save the information and exit the screen, press . The System Information menu displays. 2.5.5.5 Setting Up the Line Information Screen I. 2. 3. 4. .::. .!5.:: 6.From the System Information menu, select LINE INFORMATION. The Line Information setup screen displays. Each row on this screen corresponds to one line connected to the Lite system. Press to move the cursor to the Initial Box field under Day Service for line 1.Verify that 800 displays in this field, indicating that calls received during Day Service hours are to go to Routing box 800. Press to move the cursor to Initial Box field under Night Service for line 1. Verify that 801 displays in this field, indicating that calls received after the day service hours are to go to Routing box X0 1. Press to move the cursor to the Initial Box field under Lunch Service for line 1. Verify that 800 displays in this field, indicating that calls received during Lunch Service are also to go to Routing box 800. Press to move the cursor to the OUTGOING ALLOWED field for line 1. Verify this field is set to No. Repeat steps 3 through 5 for each line on the screen.For the last line, however, be sure to verify that Yes in the OUTGOING ALLOWED field. 29-.
cil, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 7.To save the information and exit the screen, press . The System Information menu displays. ‘.. 2.5.5.6 Setting Up the Business Hours Screen 1.From the System Information menu, select BUSINESS HOURS. The Business Hours setupscreen displays. 2.For each day of the week, enter the office opening time in the DAY SERVICE BEGINS field and the office closing time in the DAY SERVICE ENDS field. The default is au office open time of 8:00 AM and office closing time of 17:OO (5:OO PM).If you want calls to be handled in the same way day and night, enter 0O:OO in the DAY SERVICE BEGINS field, and 24:00 in the DAY SERVICE ENDS field. Refer to the Business Hours Worksheet completed by the system supervisor for specific information. 3.To save the information and exit the screen, press . The System Information menu displays. 2.5.5.7 Setting Up the Call Transfer Screen 1.From the System Information menu, select CALL TRANSFER. The Call Transfer setup screen displays. 2.The fields in the top half of the screen list the sequences that the Lite system is to dial to trausfer calls (the “!”signifies hook$ash and the comma signifiespazlsefir one seeon&Typically, these settings are appropriate for most telephone systems without any modification. If you k71on the actual sequences required by the telephone system, and they are different from those shown, make the changes as necessary. 3.To save the information and exit the screen, press . The System Information menu displays. 2.5.5.8 Setting Up the Class of Service ScreenEach mailbox on the system is assigned a class of service. The class of service assigned to the box dictates which Lite system features the mailbox owner has access to and how he/she can use those features. ,. - 30
ci‘, LITESYSTEMINSTALLATIONAND SUPERVISORGUIDE~.~ VER. 1There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on the Lite system. Two of them are pre-configured on the system. Class of service 0 is assigned by default to the prototype mailbox 9994, which serves as a template for every mailbox that you create on the system. Class of service 7 is assigned supervisor mailbox privileges. This class of service is assigned to mailbox 70, which is also pre-configured on the system. Mailbox 70, therefore, serves as the supervisor mailbox. By calling into the system and accessing the supervisor mailbox, the system supervisor can make necessary day-to-day modifications to the voice processing system, such as adding mailboxes, changing Routing box greetings, etc. See section 3 for details. I.From the System Information menu, select CLASS OF SERVICE. The Class of Servicesetup screen displays. 2.Use the information provided below to review and, if necessary, adjust the fields on two different Class of Service screens.First, review class of service 0, which flmctions as the class of service that will be assigned to subscriber mailboxes on the system. When you reviewed the screen for class of service 0, press to progress through the classes of service and go to the setup screen for class of service 7. Review and, if necessary, adjust class of service 7. Ensure that in class of service 7 the SUPERVISOR STATUS? field is set to Yes. This allows the owner of the mailbox assigned this class of service to access the Supervisor menu over the telephone.Using this menu, the system supervisor can call into the system to perform day-to-day maintenance on the system. ,.- 31