Comdial Keyvoice Installation Supervisor Guide
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8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Sales.. .
“)is not offered during office closed hours, therefore the prompts and call routing
options differ between box 800 and 80
I.
. .. .I+‘,To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are
answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided
in both box 800 and 801.
Box 800, Greeting 0 Example:“Welcome to [Company].If you know the extension number of the person...](http://img.usermanuals.tech/thumb/1250/85121/w64_comdial-keyvoice-install-supervisor-guide_d-102.png "Page 103
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Sales.. .
“)is not offered during office closed hours, therefore the prompts and call routing
options differ between box 800 and 80
I.
. .. .I+‘,To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are
answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided
in both box 800 and 801.
Box 800, Greeting 0 Example:“Welcome to [Company].If you know the extension number of the person...")
a LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.To access the Supervisor menu, press 6 (this option is not voiced). The system voices the Supervisor menu options: Supervisor Menu For Mailbox Administration For Routing Box Administration For Question Box Administration For Port Administration To Change the System Broadcast Message To Change the Voice Mail Day I Night Service To Change the System Time To Change the System Date To Modify System Parameters To Perform First-Time SetupTo Exit Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 8 Press 9 Press 0 Press # 3.From the Supervisors menu, press 5 for System Broadcast Message. The system voices the following options: To Hear the Current Broadcast Message To Re-record the Broadcast Message To Delete the Broadcast Message 4.To record a broadcast message, press 2. Follow the prompts to complete the procedure. _-:3.3.3 Transferring a Caller to a Mailbox’s Voice MailUse the following procedure to transfer a caller directly to a mailbox, without having the system attempt to ring the mailbox’s associated extension. 1.Press the TRANSFER key on the telephone. ,.- 117
8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.Dial the number for voice mail or press the voice mail hotkey. 3.Dial the number of the mailbox to which you want to transfer the call. ,iTo divert the call directly to the mailbox’s voice mail, press *.-”4..2 5.Hang up the telephone. 3.3.4 Troubleshooting System Problems Follow these guidelines to effectively report problems you may encounter: Gather as much detail concerning the situation as possible: lTime and date the problem occurred. lBox and extension number(s) affected. lAction immediately preceding problem. lAction taken since problem occurred. Attempt to duplicate the problem: lNote the actions taken that apparently invoke the problem. lRecall any recently made system set up changes that may be contributing to or causing the problem. lAttempt to duplicate the problem. If you cannot duplicate the problem, it may be have been attributed to user error. 118..,