Comdial Keyvoice Installation Supervisor Guide

							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
CLASS OFSERVICE
Class-of -seru ice number : aSS-OF-SERVICE NAME:Maximum number of greetings :
fhto-de leteNEWMax lines allowed to hold for one box:
Digits allowed while holding:
CLASS OF SERVICE NUMBER
This field indicates the number of the class of service you are currently working with. To
move to the next class of service number, press 
.Once you assign a class of service to a
mailbox, the mailbox inherits all the privileges and restrictions defined in the class of service.
CLASS OF SERVICE NAME
Use this field to give the class of service a 
meaningfttl name. This helps remind you of the
purpose for the class of service. Sample names include 
Szrpewisom, Subscribers, etc.
MAXIMUM NUMBER OF GREETINGS
A mailbox can have up to 10 pre-recorded personal greetings. The mailbox owner may
record these greetings, store them in the mailbox, then choose the greeting that is to be active
at any specific time. You may want to offer use of all 
10 greetiiigs to users or restrict them to
fewer greetings. Use this field to define how many personal greetings users with this class of
service should be allowed to record.If you set the field to 0, then callers who route to a
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							@ LITESYSTEMINSTALLATIONAND SUPERVISOR GUIDE~.~ VER. 1mailbox belonging to this class of service always hear the pre-recorded system prompt, “That
extension is not available... 
” The default setting is 10.
Note that in class of service 7, this field must be set to allow at least 2 greetings. Class of
service 7 is assigned to mailbox 70, the supervisor mailbox that controls the Routing boxes
on the system. Because you will be setting up these Routing boxes with at least 2 greetings,
this parameter must be set to at least 2 in the supervisor mailbox class of service.
MAXIMUM GREETING LENGTH
When a mailbox owner calls in to re-record his/her personal greeting, the Lite system limits
the length of the new greeting to the value entered in this field. The default setting is 60.
MAXIMUM NUMBER OF MESSAGES
The Lite system can hold up to 200 messages per mailbox. However, you may want to
restrict some mailboxes to a lower limit (to conserve disk space). Use this field to define the
maximum number of messages that can be stored in mailboxes assigned this class of service;
Once the limit is reached for a particular mailbox, callers attempting to leave more messages
in the mailbox are told that the box is full. The default setting is 200.
-.MAXIMUM MESSAGE LENGTH
The value in this field defines the maximum length of a message (in seconds) that a caller can
leave for mailboxes belonging to this class of service. The default setting is 60.
AUTOMATICALLY DELETE OLD MESSAGES FROM SYSTEM AFTER X DAYS
The Lite system deletes messages saved as Old from mailboxes belonging to this class of
service after the number of days you specify. An old message is one the mailbox owner has
listened to, but has not yet deleted. If you enter 0 in this field, an old message is deleted at
midnight on the day the message became old. If you enter 1 in this field, an old message is
deleted at midnight on the day following the day the message became old.
.’To disable deletion of Old messages, enter 99 in this field. However, do this with caution,
‘; ::..since accumulating messages may create disk storage problems. The default setting is30.
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS
Note:Use this parameter with caution. Improper use may cause important.’messages to be lost.rThe Lite system deletes new messages from mailboxes belonging to this class of service after
the number of days you specify. A new message is one the mailbox owner has not yet
listened to. If you enter 0 
in this field, a new message is deleted at midnight on the day the
message was received. If you enter 1 in this field, a new message is deleted at midnight on
the day following the day the message was received.
To disable the deletion of new messages, retain the default setting of99 in this field. This is
the default operating mode.If 
you enter a number other than 99 in this field, remember that
messages are deleted whether or not the mailbox owner has listened to them.
SUPERVISOR STATUS
This field defines whether mailboxes belonging to this class of service should have supervisor
privileges. A supervisor can perform certain actions not available to regular mailbox owners.
For example, a supervisor can add a mailbox or delete a mailbox by calling in from any
telephone. Additional information on supervisor functions is provided in section 3. The
default setting in class of service 0 is No, in class of service 7 is Yes.
ACCESS TO GROUP BOXES
By setting this field to Yes, you allow subscribers assigned this class of service to access any
Group boxes set up on the system. For information on setting up and using Group boxes,
refer to the Installation and Maintenance Manual. The default setting is Yes.DIAL-OUT ALLOWED
This field indicates whether the owner of a mailbox belonging to this class of service is
allowed to place outgoing calls from the mailbox. The default setting is No.
ACCESS TO P.A.
When a caller is listening to a mailbox owner’s greeting, one of the features the Lite system
offers is the option to have the call announced over the P.A. system. Use this field to allow 
						

							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
or deny access to the P.A. feature for callers to mailboxes belonging to this class of service.
The default setting is Yes.
PLAY MENU AFTER GREETING
If an extension is busy or does not answer, the Lite system plays the mailbox owner’s
personal greeting. After playing the greeting, it can announce the options available to the
caller (for example, 
“Ifyou would like to leave a message, press 1.To try another extension,
press 3, or to speak with an operator, 
yress 0. “). If the mailbox owners do not record these’
-.options as part of their greetings, set this field to Yes so that the Lite system plays the menu.
If you want to allow each mailbox owner to decide which options to offer, set this field toNoand instruct each mailbox owner to include the options in his/her personal greeting. The
default setting is No.
ALLOWED TO RECEIVE 
FAXMAILThe Lite system users should retain the default setting No in this field.
IOPERATOR 
BOX (DAY) (NIGHT)
When a caller is listening to a mailbox greeting, one of the options is to dial zero to reach an
operator. Use these fields to indicate the mailbox to which the call should be routed if the
caller indicates that he/she wishes to speak with an operator. The default setting is 888.
WHEN EXITING OPEN MAILBOX, GO TO BOX
When a mailbox owner has logged in to his/her box, has concluded listening to messages,
changing options, etc., and has selected to exit from the Main menu, this field tells the Lite
system where to send the call. The Lite system users should retain the default setting in this
field as 821.
MAX LINES ALLOWED TO HOLD FOR ONE BOX
You can limit the number of lines that can simultaneously hold for a mailbox belonging to
this class of service. For example, if you set this number to 3, and lines 
1, 3, and 6 are
:‘: 2,holding for a mailbox, then subsequent callers are not offered the option to hold. Instead,
they hear the personal greeting recorded for the box, so they can leave a message, try another
extension, etc. The default setting is 2.
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							@ LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Note:If you want to disable the Call Queuing feature for the class of service, set
this field to 0.DIGITS ALLOWED WHILE HOLDING
jWhile a caller is in the queue holding for an extension, he/she can press a digit to leave the
queue and process the call differently. By default, the options open to the caller are the same
as those available when the caller hears the personal greeting 
(“Ifyou would like to leave a
message, press 
1.To try another extension, press 3, or to speak with an operator, press 0.“).If you want to restrict the caller to fewer choices while in the queue, use this field to specify
which digits are allowed. All other digits are ignored by the Lite system while the caller is in
the queue. For example, if you enter 13 in this field, the only options available to the 
callerare:
I To leave a message
3 To try another extension
WHILE IN QUEUE, SAY POSITION IN LINE
While a caller is in the queue, holding for an extension, the Lite system can keep him/her
informed on the progress of the call.If you set this field to Yes, the Lite system announces to
the caller:
“That extension is still busy.You are 
number [x] in line. If you would prefer to leave
a message, press I, or to speak with an operator, press 0.”
If you select No in this field, the Lite system voices:
“That 
e.xtension is still busy. If you would prefer to leave a message, press I, or to
speak with an operator, 
psess 0. ‘IThe default setting is No.
TRY EXTENSION X TIMES, BEFORE GOING BACK TO CALLER
.i-..L.This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0. If
the caller chooses to hold, the Lite system plays a series of hold prompts to the caller (these
are typically music or commercials). At the end of each hold prompt, the Lite system tries
the extension again. If it is busy, then the next hold prompt is played to the caller.
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							c‘, LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.OVER. 1After the defined number of hold prompts have been played, the Lite system goes back to the
caller and offers the options to remain on hold, try another extension etc. This field allows
you to specify the number of hold prompts that should be played before the Lite system offers
these options to the caller.
_’As shipped, the Lite system has only one hold prompt recorded (system prompt # 146, see the
Installation and Maintenance Manual). Therefore, if you enter 3 in this field, a caller queued
to a busy station hears this same prompt three times before being offered the options again. 
Ifyou record the second hold prompt (# 
147), then the caller hears prompt # 146, # 147, then
# 146 again before being offered the options. You may record up to 100 different hold
prompts, which are played in sequence. (Remember: At the end of each hold prompt, the
Lite system tries the extension again). After the Lite system plays the highest number hold
prompt recorded, it returns to the lowest number after the next try. The default setting is 3.
Note:The time between tries to a busy extension is determined by the length of
each hold prompt recorded. 
The prompt supplied with the Lite sygtem-.(#146) is approximately 30 seconds.
RESTRICTED NUMBERSWhen a mailbox owner calls in to change his/her call-transfer number, pager number, or
message notification number, you may want to prevent him/her from changing it to certain
numbers, such as long-distance numbers.
These fields allow you to define digit sequences that are to be blocked. The Lite system
looks at each of these Digits fields to determine if any of them match the number entered by
the mailbox owner. If the number entered by the caller begins with the digits specified in the
Digits field, the Lite system defines the number entered as a match.
For example, if you enter the digits 1900 in 
one.of the Digits fields, the Lite system considers
I -9OO-555- I2 12, 1-900-l 23-4567, 1-900-l 1 l-2222 to be matches. Telephone number l-90 l-
555- 12 I2 would not be considered a match.
‘:_ ^If you enter the digit 0 in one of the digits fields, the Lite system considers all numbers
beginning with 0 to be matches. This would include calls to the operator (0), calls to the long-
distance operator (00), international calls (01 I), and any operator-assisted call (0 followed by
telephone number).
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							ci‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
If the caller enters a number that matches one of the digit strings you enter here, the Lite
system informs the mailbox owner that the number is not acceptable and retains the current
set up.Once you review and adjust all fields on both Class ‘of Service setup screen 0 and Class of
Service setup screen 7, press 
 to save the information and exit. The System
Information menu displays.
Y 
OLI have now reviewed the necessary entries on the System lnformation screens. To return
to the Line Information screen, press 
.2.5.6 Specifying Box Information
2.5.6.1 What Is a Box?
When the Lite system answers a call, it processes it by sending it to a box. Each box
performs a specific function (for example, playing a menu to the caller and waiting for a
response). It then passes the call to another box, which in turn performs its specific function,
etc.Depending on the configuration purchased, the Lite system provides 5 Routing boxes and 25
mailboxes or 5 Routing boxes and 50 mailboxes.The Routing boxes are used to answer
incoming calls, play a listing of option to callers, and route the call to a specific mailbox
based on the digits dialed by the caller. The mailboxes transfer calls to their associated
extensions and store messages for system subscribers, and they can be set 
up to forward calls
to another phone or extension number, deliver messages to another phone or pager, play one
of 9 pre-recorded greetings to callers, screen calls, queue calls when the extension is busy, or
record call conversations.
2.5.6.2 Understanding Routing Box 800, 801, and 821
According to the entries specified on the Line Information screen, the Lite system will route
all incoming calls to Routing box 800. This box answers calls during the day and lunch
service hours and plays a greeting to callers. After day/lunch service hours, the system routes
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							r;‘, LITESYSTEMINSTALLATIONAND SUPERVISOR GUIDE~.~ VER. 1
:-,calls to Routing box 801. Typically, companies offer more extensive call routing options to
callers during day/lunch service hours than during closed hours. Often, for example, 
single-digit call routing 
(“...Press 2 for Sales... “) is not offered during closed hours. Therefore, the
greeting voiced by and options available in Routing box 801 are often different than those in
Routing box 800.
So that the system supervisor can alter the system to voice a generic holiday greeting on
holidays the office is closed, you will set up both Routing box 800 and 801 to include a
holiday greeting alternative. Therefore, procedures in this document guide you through
recording two greetings in both boxes 800 and 80 
I : an office open greeting and a holiday
greeting in box 800, and an office closed greeting and a holiday greeting in box 801. (Keep
in mind that holidays last 24 hours, therefore calls received on a holiday may be processed by
either box 800 or 80 
I, depending on when the call is received. For this reason, a holiday
greeting must be recorded in both box 800 and 
SOI). Sample greetings for these boxes are
provided in section 3.2.1.
Routing Box 821 is designed by default to take over and route calls once they have passed
through Routing box 800 or 801. A call may go to Routing box 82 I, for 
eiample; after the
caller leaves a voice message in a subscriber’s mailbox. Routing box 821 offers callers a
menu similar to Routing box 800, but box 82 1 is pre-configured so if a caller does not enter
an extension or select a menu option, the call is disconnected. In Routing box 800 and 
80 I,callers who do not enter an extension or select an option are transferred to the operator. This
is a safety measure designed to assist callers who use rotary phones or are too slow to respond
to system prompts. By disconnecting non-responsive callers in box 821, the system simply
assmnes that the caller knew how to select menu options in box 800 or 80 I, and therefore,
since no option was selected in box 82 
1, the caller hung up.
Because we recommend you record two greetings in both Routing box 800 and 80 I, you will
not use the GREETING RECORDED field on the Routing Box setup screens. This field allows
you to record only one greeting for the Routing box. Instead you will record all necessary
greetings by following the steps in the section 2.5.6.9, which you will complete after you
review and set up the Routing boxes and mailboxes.
2.5.6.3 Accessing Box Information Screens
1.From the Line Status screen, press . The Main menu displays and you are
prompted to enter a system password.
2.At the prompt to enter the system password, press .
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							#4 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
3.From the Main Menu, select BOX INFORMATION. The Box Information menu displays.
You should review the setup for the following boxes:
l Routing Box 800
lRouting Box 801
l Routing Box 821
lPrototype Mailbox 9994
lSupervisor mailbox 70
After you review and, if necessary, adjust prototype mailbox 9994, you use it to set up
subscriber mailboxes. You then make necessary adjustments to these mailboxes to customize
them for system subscribers. This section details the steps you must follow to set up all
necessary boxes and make the required adjustments.
The following procedures identify screen setup entries necessary for the Lite system to
effectively process calls. Fields that are not specifically discussed contain default values that
should be appropriate in nearly all setup situations. Detailed information on all fields on
Routing Box and Mail Box setup screens is provided in the Installation 
am/MaintenanceManual. You can also access online help on any screen by pressing 
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							8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit
Call Routing
1.From the Box Information menu, select ROUTING BOX. The Routing Box setup screen
displays.
ROUTINGBOX
Box number : 
mBOX NAME : .- - I
Greeting recorded : 
mOwner: mNumber of times to play the greeting :
Number 
of seconds to wait for a digit:8If no digits dialed,
If inualid digit dial
Route the call based
lWhen digit 
receiued,wait formen-e digits? mDestination for digit 1 :6 :
2 :7 :
3 :
4 :
5 :
I a
* : “‘3
Ef# : I=.8 :
9 :Voice: 
m
Q :,: : :
2.Press  to access the box selection screen. A small window displays prompting you
for the box number. Type 800 then press .
3.Press  to move the cursor moves to the OWNER field. So that more than one
greeting can be recorded and stored for use with this Routing box, this box should be
identified as being owned by the supervisor mailbox, mailbox 70. By specifying a
mailbox owner for this Routing box, the box takes on certain “mailbox” attributes, which
include being allowed to house the same number of greetings as the mailbox owner’s
mailbox. (You specified this number when you set up class of service 7.)
4.Press  to move the cursor to the DESTINATION FOR DIGIT fields. If you are
setting up the system to provide single-digit call routing options to callers, complete these
fields. Refer to the Routing Worksheet completed by the system supervisor for specific
information 
on entries for these fields. Do not modify the DESTINATION FOR DIGIT *and 
# fields.
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